Learning And the Fragility of the Web

Sam Harrelson on December 25, 2012

Kevin Marks has a great post connecting the notion of necessary complexity with the state of the web and our willingness to throw all of our content (pics, music, text etc) into the hands of silos and walled garden social media networks:

Epeus’ epigone: The Antifragility of the Web: “If you’ve read Nasim Taleb’s Antifragile, you know what comes next. By shielding people from the complexities of the web, by removing the fragility of links, we’re actually making things worse. We’re creating a fragility debt. Suddenly, something changes – money runs out, a pivot is declared, an aquihire happens, and the pent-up fragility is resolved in a Black Swan moment.”

The latest Instagram debacle over who owns user generated pictures points to a rising tide of web users who want more than just partial ownership of what they create simply for the sake of sharing. We’ve had another system in place for over a decade now with blogs and feeds.

Of course, it’s much easier to slap a filter on a photo and upload it to Instagram or Facebook and reap the benefits of the likes and comments received rather than uploading an image to a hosted blog and going through the necessary hoops of making sure your friends are subscribed etc.

However, this complexity begets savvy users and people who understand the fragility of the web and its main currency (the link) and why a web that is open and not centralized around one corporation is worth protecting

It’s one reason that, as a teacher, I’m big on portfolios (blogs) written and curated by each student and interlinking with other student blogs. In some small way, I hope this learning process helps young people who are setting the stage for the next iteration of the social web to appreciate what it means to have an individual name space and participate in the democracy of the commons rather than just the fiefdom of Facebook.

I’m picking up Taleb’s Antifragile tomorrow (I’m back to reading dead tree editions of books for philosophical reasons but that’s for another post).

Reminiscing About What the Web Was

Sam Harrelson on December 14, 2012

From 2008:

The vanishing personal site – Jeffrey Zeldman: “Our personal sites, once our primary points of online presence, are becoming sock drawers for displaced first-person content. We are witnessing the disappearance of the all-in-one, carefully designed personal site containing professional information, links, and brief bursts of frequently updated content to which others respond via comments.”

From this week in 2012:

The Web We Lost – Anil Dash: “The tech industry and its press have treated the rise of billion-scale social networks and ubiquitous smartphone apps as an unadulterated win for regular people, a triumph of usability and empowerment. They seldom talk about what we’ve lost along the way in this transition, and I find that younger folks may not even know how the web used to be.”

We’ve lost a great deal indeed.

Lots to ponder between these last four years and these two complimentary bookends on the handing over of our namespaces and personal sites to venture capital funds, eager stock buyers and corporate silos.

And yes, I miss Technorati as well.

WordPress A/B Testing with Simple Page Tester

Sam Harrelson on December 5, 2012

Shawn Collins points out a nifty WordPress plugin for split A/B testing on affiliate sites or any landing page that requires optimization…

A/B Testing: “For the uninitiated, split or A/B testing is a process where you serve up different versions of your page to different visitors to determine which is more effective.

I’ve tried various ways in WordPress and found they were largely a hassle, until I came across the Simple Page Tester plugin.”

I’ve tested Simple Page Tester with a paid search campaign as well as a Facebook Ads campaign linking out to a micro-site lead generation page and it definitely does the trick.

Facebook Marketing and Why EdgeRank Matters

Sam Harrelson on December 5, 2012

Fantastic post from Copyblogger on where we stand (as of Dec 2012 since Facebook is constantly changing things up) on Facebook and its paid marketing platform…

The State of Facebook: What’s Working Now | Copyblogger: “Facebook constantly changes. Not all of those changes work the way they’re supposed to. And the user experience may not be the same from page to page.

Everyone’s audience is different, and responds to different types of content. So watch your own statistics, try different things, and track your results. The magic formula is creating the good content and engaging updates that your audience craves.”

In all of our work with Facebook and various marketing campaigns, the one rule we keep trying to communicate to our clients is that Facebook alone is not a silver bullet to more conversions, signups, sales or engagement. Real success is tied to a customized program with clear goals (we call this “discovery marketing” when tied to SEO, paid search and perhaps an email newsletter).

Facebook uses an in-house formula called EdgeRank to figure out how to display posts (sponsored and organic) on users’ timelines. This is an insanely important algorithm much like Google’s constantly evolving PageRank equation that it uses to serve up search results and many other facets of its umbrella service.

EdgeRank, however, is a visible equation. Unlike PageRank, we know exactly plays into Facebook’s algorithm. And it ain’t pretty for most folks.

The reason so many business owners and marketing DIY’ers fail at Facebook Ads (or don’t have the wherewithal to climb the learning curve) is the affinity score (represented by Ue above).

What is affinity exactly? That depends on the context of course. Here, affinity refers to how often a person interacts or engages (shares, likes, clicks, etc) your content in the past. That affinity score determines the rest of the equation. Affinity determines the next steps of weight and time decay in the setup.

How do you raise your affinity score to increase engagement?

Short answer is you don’t.

You start with compelling content geared at the right audiences and find the right balance of visual content, audio content, text content and ad buying decisions.

It’s a little moneyball, a little algebra and a lot of sticktoitiveness.

However, like all social media marketing, it’s doable.

And it’s exciting and organic.

And that’s what we do. Our goal is to buy wins.

Affiliate Site Twitter Profile Pages

Sam Harrelson on January 5, 2012

If you’re using Twitter in conjunction with your other social media marketing plans for your affiliate site, don’t forget the important aspect of the design of your Twitter Profile page.

TheNextWeb has a nice practical guide for points to consider when doing so (it’s aimed at brand marketing folks, but still applicable for performance marketers)…

Tips for Twitter Brand Pages: “The header image can be used to direct the user’s attention to a specific item on the page, as was the case in HP’s example, or it can be used to promote an engaging marketing plan, as Staples did, with a competition. Using the header image as nothing more than a banner advert, as both McDonald’s and Coca-Cola did, wound up getting the least attention from viewers.”

Word of caution here… unlike Facebook Fan Pages or even Google+ pages, Twitter Profile pages area mixed bag. Yes, they are somewhat customizable and the new embedded media feature helps the look/feel. However, up to 1/2 (depending on whose numbers you trust) of Twitter users access the service via mobile or apps. I’d venture to posit (strongly) that most “power” users that are desirable for many niches are these types of app users (I rarey go to the main Twitter page and most of my network is similar).

So, design and test but don’t fret if you don’t see the type of interaction you do with a Facebook Fan page etc. Twitter, unlike Facebook, has lots of meaning in the message.

What is the Job of Social Logins on Your Site?

Sam Harrelson on January 5, 2012

I wish Craig would have included his sources for which research he cites here…

Should You Use Social Login’s?: “Wondering  which social logins are the most popular option among users? Well, according to research, 42 percent of social logins use Facebook while the remaining alternatives are fairly equally distributed among Yahoo, Paypal, Google and others. If you can only select one form of social login…make it Facebook.”

Regardless, if you’re going to use social plugins for commenting, subscriptions, engagement, sharing etc on your site, I would hesitate to decide on just one to elevate unless you do your own careful research and heuristics on your actual site(s).

For instance, I have sites that receive the majority of their “social” traffic from Facebook and I have sites that receive virtually all of their social traffic from sites like Reddit and Twitter.

All traffic is not good traffic. Having passive visitors from Facebook that have nothing to do with performance marketing is grand, but doesn’t do much for the bandwidth costs of this site. Similarly, passive Twitter or search traffic that arrives at one of my niche book sites doesn’t do much for me (beyond pageview ego petting) compared to the Facebook or Amazon search traffic that supports and livens those sites.

So, as always, remember that your site is doing a job for people. Figure out what that job is for people and offer them the service that you would want if you were hiring your site to do a job for your mother. Limit their choices, walk them through the process, do friendly follow up and make them want to refer you and come back (as Jangro reminds us, make them yours).

Check your stats and see where the bulk of that traffic might be coming from and why and then decide if you want to elevate a social login (which you definitely should) service on your site.

More on Like-Jacking and Quality Traffic

Sam Harrelson on January 4, 2012

Last week I posted about the rise of “Like-Jacking” on Facebook and why digital literacy is so important. The WSJ covers the issue this morning as well…

Spam Finds a New Target – WSJ.com: “A common social-spam attack on Facebook, known as “like-jacking,” involves duping users into clicking on an image that looks as if a friend has clicked the “Like” button, recommending it.”

When I first got my start in the online marketing world, I worked at an email marketing firm that helped spark the “Free iPod” phenomenon in exchange for just an email address and zip code. It was amazingly profitable and I soon learned why. People want freebies.

However, the quality of traffic was terrible and the lists were sold and resold so many times that any value they might have had were soon distilled into the ether.

The same holds true for Facebook Likes and retweets today and the growing realization that all traffic is not good traffic (especially traffic derived from passive social traffic that is unqualified and not valuable).

Why Freemiums Aren’t the Future Path

Sam Harrelson on January 1, 2012

Interesting piece by Tac Anderson on the concept of Path as an Upstream Social Network (USN below) compared to traditional networks like Twitter and Facebook which he terms Downstream Social Networks (DSN below) and how USN’s could affect the engagement of marketers with lucrative data-rich networks:

What Path Teaches Us About The Future of Social Networks | @NewCommBiz: “Lets assume for a minute that as social networking evolves the social graph is filled with private USN and more open, commercial DSN. And what if most of those USN didn’t allow brands and advertising in? (Most of them will but humor me for a minute.) If marketeers and brands want to reach people inside their private USN, they need to be brought in by the members of those networks. Brands need to create experiences worth talking and sharing. A small example is when I shared my new Star Wars Moleskine I was going to be using on Path. You can see the reactions I got on Path as well as those I got on Instagram. Both of those went to Twitter and received their own reactions there.”

Basically, he ponders what if these Downstream Social Networks could thrive with a fermium model where brands and ads weren’t allowed to participate.

I’m not certain this will ever happen for a couple of reasons.

1) Social networks, unlike apps, don’t necessarily proliferate based on individual user experiences. Freemiums work on iPhone apps or even cloud based services that are more single user in nature. Social networks are, by their nature, commons that we don’t have complete control over and we’re more willing to make compromises on design, ads and privacy (hence Facebook).

2) The data-based nature of social networks is so lucrative that even new networks that are beautifully designed and based on the idea of limits (150 friends only, limited sharing etc) will certainly find more and better funding by relying on brands and marketers to subsidize the costs of running a network.

Path (and Facebook) can and should do all they can to encourage marketers to think above the “All Traffic is Good Traffic” blasting approach that many marketers use to get passive and relatively unqualified (and thereby low quality) traffic to their sites/offers/links and think towards better engagement based on some qualitative value in the exchange.

However, freemiums aren’t in our future for social networking.

This may all sound like it has more to do with brand advertisers than direct or affiliate marketers, but I’d argue affiliate marketing has the most to gain from the idea of interacting in these rich spaces of real human interactions and frictionless sharing.