Why Wasn’t I Consulted?

So very true and worth your time to read if you care ’bout marketing and/or culture (or Homer):

The Web Is a Customer Service Medium (Ftrain.com): “‘Why wasn’t I consulted,’ which I abbreviate as WWIC, is the fundamental question of the web. It is the rule from which other rules are derived. Humans have a fundamental need to be consulted, engaged, to exercise their knowledge (and thus power), and no other medium that came before has been able to tap into that as effectively.”