Back in January, Twitter announced upcoming changes to its service that would discourage use of automation tools for “amplification” of tweets. Now we’re beginning to see the effects of this change.
One of the great things about using Twitter for marketing is the relative ease of “amping” up tweets and causing increased “velocity” which signals to the Twitter algorithms that more followers should see the tweet. If you’re using the default Twitter app on the web or on your device or tablet, you’re not seeing all the tweets of all the people you follow in real time. Instead, Twitter (much like Facebook or Instagram) uses machine learning algorithms to try and determine what you might want to see. That’s still a big revelation to many, but it definitely impacts how we use Twitter for marketing and messaging purposes. Much like Facebook or Instagram, the more people that like or interact with your tweet, the better.
Agencies and social media managers have long used tools like Buffer or HubSpot or HootSuite to manage multiple accounts and cross-pollinate those tweets with likes and retweets to increase velocity.
The beauty of that approach is that it’s fairly cheap to achieve what looks like a successful series of tweets if you’re using stats or variables like “views” or “favorites” as your main metric. The trick is, you shouldn’t. In the marketing world, it’s common to brag to your clients about the number of page views or “engagements” but in reality, those metrics never measure up to much more than ego inflation. What Twitter is doing here is a healthy thing for its platform as it encourages more meaningful interactions and activity on tweets, even in a marketing context.
Unfortunately, I know of so many nonprofits and churches and small businesses that rely on “a kid down the street” or an intern or a “young person who knows computers” to manage their social media accounts. There are numerous scary and telling cautionary tells on the web of companies or churches or nonprofits causing themselves major headaches by relying on inexperienced users of social media to manage accounts because of their age or hipness or perceived credibility. Social media (Twitter, Facebook, Instagram, Snapchat etc) have really become your front door on the web. It’s often how you can best get people back to your site. So treat it with care and make sure the manager knows the best practices. Tools like Buffer or HootSuite allow for groups or companies on shoestring budgets to really make a powerful use of Twitter as a marketing platform. But moves like this show us that the market is changing and users are wising up.
Here are the highlights from Twitter’s changes that have begun rolling out:
Do not (and do not allow your users to) simultaneously post identical or substantially similar content to multiple accounts. For example, your service should not permit a user to select several accounts they control from which to publish a given Tweet.
Do not (and do not allow your users to) simultaneously perform actions such as Likes, Retweets, or follows from multiple accounts.
The use of any form of automation (including scheduling) to post identical or substantially similar content, or to perform actions such as Likes or Retweets, across many accounts that have authorized your app (whether or not you created or directly control those accounts) is not permitted.
Users of TweetDeck will no longer be able to select multiple accounts through which to perform an action such as Tweeting, Retweeting, liking, or following.
As always, get in touch if you need help.