Faster horses

I don’t know… this feels a little like Henry Ford’s “if I had asked what people wanted, they would have said a faster horse” approach to utilizing tech to save humans time…

Like Google, we envision a future that’s based on collaboration between humans and machines. Where we seem to differ is that we believe a human handoff is essential when initiating a conversation between an AI assistant and a human. This human acknowledgement of AI preserves the human to human relationships and makes resuming the non transactional parts of the conversation much more natural. With their policy reversal, it sounds like Google has realized that you need to at least let people know they’re interacting with AI.

Published by Sam Harrelson

I'm the head of Harrelson, where we work with churches, nonprofits, and businesses on marketing strategy and consulting. This has been my personal blog about marketing, tech, religion, art, history, scifi, family, and life in general since 2006.

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