The Problem with Trying to Do Your Own Email Marketing

Web designers always bemoan online website creators like Wix and Squarespace for making it too easy to build a website and undercutting their own trade (and pricing). We’ve certainly battled with that at Harrelson Co over the years, especially given that our main client base is made of nonprofits, churches, small businesses, and generally those with very limited budgets.

However, I’ve realized over the years that the clients who complain about invoice costs and threaten to “move to Squarespace” are the types of clients I don’t enjoy working with in the first place, so it’s better to say “no” upfront and let them pursue those seemingly cheaper options (which never turn out to be cheaper).

This has become especially true with email marketing. Email is super hot right now in the online marketing world. There’s a reason every politician, church, business, NASCAR sponsor, and fast food company wants you to subscribe to their newsletter… it’s insanely profitable to have a highly engaged core group of people on an email list. Tools such as Mailchimp and Constant Contact and even SendGrid have come along to help ease the friction of setting up, desigining, and sending email newsletters to the point where it’s perceptibly “not that hard” to do it yourself.

But that’s not the whole story. Like having a poorly designed and optimized site using a “free” or “cheap” website builder, using these tools on your own or “in-house” takes not only a number of unplanned for resources, but also a level of expertise that most business owners or nonprofit directors simply aren’t aware of… and it will “cost” you much more in the long term if you don’t know what you’re doing.

Here’s a great post from the ZeroBounce team on some of the nuances of setting up and sending email newsletters… it’s very easy to fall into the trap of thinking “free tools = easy” … but do your homework.

The very first condition of great marketing is to make sure your message actually reaches your audience. We know that many companies struggle to land their emails in their customers’ inboxes. If you’re one of them, you will find this guide to be a lifesaver. We used our knowledge and experience to create a complete set of guidelines to help you achieve a better email deliverability and maintain a healthier sending reputation.

Source: Email Deliverability – Complete Guide | ZeroBounce

Growing Your Business with Email

We handle dozens of email marketing campaigns every week. It’s one of the most enjoyable parts of marketing for me, to be honest (I got my start in marketing doing email in 2003 or so). Email marketing is part science, part art, part analytics overload, part psychology, and part gut intuition. When done right, it’s an amazing augment to a wider marketing plan.

Even the popular payment taker Square is getting in on the act.

Here’s a nice intro to email marketing for businesses and groups that are looking to get started…

More than 90 percent of the world’s 2.4 billion email users checked their email at least once a day last year and received over 180 billion emails, according to vero. How are you going to make sure you stand out from the crowd? Marketing is a science and email marketing gives you access to a wealth of data that you can use to grow your results.

Every step in the process – including database segmentation, send number, time of send, subject line, content of email and landing page – is up for testing and analysis.

via How To Hack Your Email For Growth.

AvantLink Throwing Email and Search Affiliates Under the Bus

EB07E6B3-D6AB-4BE2-9983-3E3E32C5B203.jpgAvantLink has a post on their blog addressing the now effective (as of June 1) New York state “affiliate tax.”

While most of the post does a good job of laying out the issue with practical examples, this part at the end of the post caught me by surprise:

New York Sales Tax, Merchants and their Affiliate Programs · AvantLink’s Affiliate Marketing Blog: “To prevent falling into the scenario of Example 2 we propose adding the following terms to your Merchant program terms:

‘New York State Affiliates may not solicit New York State residents by using flyers, newsletters, telephone calls, e-mails, PPC ads, or any other type of Internet marketing techniques besides web site advertising links.’”

That’s well and good for some affiliates who still just do banners, but I’d argue that many (if not most) affiliates doing more than $50 a month now utilize some sort of PPC or email component as a part of their campaigns or traffic generation. To amend merchant terms saying that affiliates can only use banners seems more than heavy handed and follows the same draconian logic as employed in the actual NY state law.

If you look at the “Top 10 Affiliate Programs” from last month, at least 7 (probably 9) of them rely (some heavily) on PPC and email. To lop off those channels of traffic generation within a network doesn’t solve the NY problem.

Affiliate marketing has become a much larger umbrella than just banner ad placements on static html websites. In addressing this issue, we need to make sure we’re letting both merchants and NY state know that.

What am I missing here?

[Update] Gary from AvantLink adds this in the comments on their blog post:

4Gary M on Jun 3, 2008 at 6:30 am:

Our recommendation does not disallow email marketing and PPC altogether. Rather, email and PPC targeted at New York residents.

While that’s a good point and clarification of the suggested terms, I still don’t think it’s a fix for many/most affiliates doing business in NY state or with their residents. Geo-targeting is an expensive proposition and this seems to be putting yet more responsibility on the affiliate and further alleviating the merchant from responsibility or diligence.