Customer Service via Facebook Messenger

Interesting to see the first company utilize Facebook Messenger for customer service, but it’s not the first instance of companies using messaging platforms such as WeChat to do so… Rogers offering customer service via Facebook Messenger | Marketing Magazine: “Rogers claimed to be the first telecom company in the world to offer customer care via […]

The Future is Messaging and Google Seems Oblivious

  “Unlike other AI-based services in the market, M can actually complete tasks on your behalf. It can purchase items, get gifts delivered to your loved ones, book restaurants, travel arrangements, appointments and way more,” Facebook’s VP of messaging products David Marcus said in a Facebook post. Source: Facebook’s M Is Here, and Google Should […]