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The Next Social Network is Private Messaging

Today we already see that private messaging, ephemeral stories, and small groups are by far the fastest growing areas of online communication. There are a number of reasons for this. Many people prefer the intimacy of communicating one-on-one or with just a few friends. People are more cautious of having a permanent record of what …

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Churches and Nonprofits, It’s Time To Start Thinking About Your Messaging App

“In case there was any doubt that messaging apps were the future of communication in the mobile-first era, a new study released this morning puts some solid numbers behind their traction – and their increasing dominance over email, among today’s youngest users. According to a report from App Annie, email is effectively dying among this …

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Customer Service via Facebook Messenger

Interesting to see the first company utilize Facebook Messenger for customer service, but it’s not the first instance of companies using messaging platforms such as WeChat to do so… Rogers offering customer service via Facebook Messenger | Marketing Magazine: “Rogers claimed to be the first telecom company in the world to offer customer care via …

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The Future is Messaging and Google Seems Oblivious

  “Unlike other AI-based services in the market, M can actually complete tasks on your behalf. It can purchase items, get gifts delivered to your loved ones, book restaurants, travel arrangements, appointments and way more,” Facebook’s VP of messaging products David Marcus said in a Facebook post. Source: Facebook’s M Is Here, and Google Should …

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