What Facebook’s bot developer platform for Messenger means for your church or business

The bot era has officially begun. In a widely expected move, Facebook today announced tools for developers to build bots inside Facebook Messenger, bringing a range of new functions to the popular communication app. Facebook believes Messenger can become a primary channel for businesses to interact with their customers, replacing 1-800 numbers with a mix […]

Churches and Nonprofits, It’s Time To Start Thinking About Your Messaging App

“In case there was any doubt that messaging apps were the future of communication in the mobile-first era, a new study released this morning puts some solid numbers behind their traction – and their increasing dominance over email, among today’s youngest users. According to a report from App Annie, email is effectively dying among this […]

The Golden Age of Apps are Over – Messengers Will Rule

  “The golden era of mobile apps is already over. Americans have been downloading zero of them per month on average. Most of us have all the apps we need and have narrowed our use down to a few messaging and social networking services. So, instead of wasting thousands of dollars pushing an app on […]

Customer Service via Facebook Messenger

Interesting to see the first company utilize Facebook Messenger for customer service, but it’s not the first instance of companies using messaging platforms such as WeChat to do so… Rogers offering customer service via Facebook Messenger | Marketing Magazine: “Rogers claimed to be the first telecom company in the world to offer customer care via […]

The Future is Messaging and Google Seems Oblivious

  “Unlike other AI-based services in the market, M can actually complete tasks on your behalf. It can purchase items, get gifts delivered to your loved ones, book restaurants, travel arrangements, appointments and way more,” Facebook’s VP of messaging products David Marcus said in a Facebook post. Source: Facebook’s M Is Here, and Google Should […]