AI Assistants and Important Meetings

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That’s a worry I’ve heard before. Whether you’re a job seeker meeting a recruiter, an account manager calling a customer, or a novice getting coffee with an industry veteran, handing off communications to an assistant might give you pause. You might worry that you’ll blow the opportunity, come off impersonal or worse, arrogant.

via How to use an AI assistant for important meetings – x.ai

I’ve been using Amy as my personal assistant to schedule meetings and add things to my calendar for a little over a year now. Amy is an “artificial intelligence powered assistant” that you act with as you would a person. The advantage is that Amy does all of the time-consuming email back-and-forths that come along with scheduling meetings.

There are a number of companies coming out with similar AI powered assistants, but x.ai has been my preference (I do test out others to keep up with things).

I schedule lots of meetings with clients, potential clients, boards, and colleagues (and podcasts), so anything that frees up my time while coming across with the same genuineness and kindness that I normally try to convey via email is a winner.

Over the past year, I’ve learned a good deal about how to deal with Amy as well as how to introduce or include Amy into an email thread with people who have no clue what AI is or why this personal assistant is not a real human being. I’m sure that will continue, but as a culture we are on an upward slope of awareness about AI (whether that’s because of interactions with Alexa and Siri or news stories) and the concept of having a personal assistant that is powered by AI won’t be such a novelty in a few short years.

I’ve not had anyone comment about my pretentiousness of having a personal assistant or tell me that they were annoyed or inconvenienced by the experience of working with Amy. So maybe we’re getting over our preconceptions about the role of personal assistants in a post-Siri world.

For now, I’m continually using Amy to power meetings and enjoy the experience of doing so!

Updating Your Pacemaker

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This won’t be the last time we see headlines like “465,000 Pacemakers Need a Firmware Update” as more of our medical lives become intertwined with technology. However, technology is the human exploration of advancing our own tools, so there’s good with the bad.

But for those of you who don’t like to upgrade your mobile phones, you might want to start learning to love software and firmware patches and updates. Security threats are a real risk whether it’s your Facebook account, your bank account… or your heart.

The devices must be given a firmware update to protect them against a set of critical vulnerabilities, first reported by MedSec, which could drain pacemaker battery life, allow attackers to change programmed settings, or even change the beats and rhythm of the device.

On Tuesday, the FDA issued a security advisory, warning that the pacemakers must be recalled — and as they are embedded within the chests of their users, this requires a home visit or trip to the hospital to have the software patch applied.

via FDA issues recall of 465,000 St. Jude pacemakers to patch security holes | ZDNet

Iris Hospital Alert App

Once installed, Iris automatically detects you in a hospital. After remaining there for 10 minutes, Iris reaches out to confirm if you’re okay or not via a push notification. If everything’s okay, perfect, just hit the the button to confirm and Iris will go into the background again. If you’re not ok and Iris doesn’t get a confirmation from you, the emergency contacts you chose upon sign up will be informed via text message. Iris will also present your personal health card on the lock screen of your iPhone so ER staff can access your important health and personal data including your name, health status, spoken language, daily medication, and more. ER staff is also be provided your emergency contact”s information and will be able to reach out themselves if they haven’t heard from your contacts already.

via Say hello to Iris, your modern day emergency alert – Iris App – Medium

I love apps like this that utilize the most seemingly mundane features of our constant carry smartphones to achieve good.

Can I Replace My Computer with an iPad?

 

Yes. Probably. I have many needs for a desktop computer in much the same way I drive a pickup truck. Do most people need a desktop computer or even a laptop … or a pickup truck? No.

The new iPads are amazing and iOS 11 is a game changer when it comes to getting things done with a “big iPhone”.

For seven years, I worked as an Expert, Store Trainer, and Worldwide Instructional Designer for Apple. So as you can imagine, I’ve had an innumerable amount of questions and conversations with customers and team members all over the world about tech. And one of the ones I heard most was, “Can an iPad really replace my laptop?” Most people you ask that question of, provide definitive, knee-jerk responses, like “absolutely” or “no way.” But the actual answer, like with most tech, is usually: “It depends.”

via Can iPad replace my laptop? – Enjoy Technology Inc.

The $999 iPhone

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I don’t think the price of the new iPhone 8 / Pro / X / Edition / whatever-its-called is going to put a damper on the demand:

Chief among the changes for the new iPhones: refreshed versions, including a premium model priced at around $999, according to people briefed on the product, who asked to remain anonymous because they were not authorized to speak publicly. Apple made room for a bigger screen on that model by reducing the size of the bezel — or the forehead and the chin — on the face of the device. Other new features include facial recognition for unlocking the device, along with the ability to charge it with magnetic induction, the people said.

via Dear iPhone: Here’s Why We’re Still Together After 10 Years – The New York Times

Voice Isn’t the Next Big Platform

This piece is originally from Dec 19, 2016, but interesting to revisit as we enter the home stretch of 2017 (and what a year it has been):

In 2017, we will start to see that change. After years of false starts, voice interface will finally creep into the mainstream as more people purchase voice-enabled speakers and other gadgets, and as the tech that powers voice starts to improve. By the following year, Gartner predicts that 30 percent of our interactions with technology will happen through conversations with smart machines.

via Voice Is the Next Big Platform, and Alexa Will Own It | WIRED

I have no doubt that we’ll all be using voice-driven computing on an ever increasing basis in the coming years. In our home, we have an Amazon Alexa, 4 Amazon Dots, and most rooms have Hue Smart Bulbs in the light fixtures (oh, and we have the Amazon Dash Wand in case we want to carry Alexa around with us…). I haven’t physically turned on a light in any of our rooms in months. That’s weird. It happened with the stealth of a technology that slowly but surely creeps into your life and rewires your brain the same way the first iPhone changed how I interact with the people I love. We even renamed all of our Alexa devices as “Computer” so that I can finally pretend I’m living on the Starship Enterprise. Once I have a holodeck, I’m never leaving the house.

And perhaps that’s the real trick to seeing this stealth revolution happen in front of our eyes and via our vocal cords… it’s not just voice-driving computing that is going to be the platform of the near future. In other words, voice won’t be the next big platform. There will be a combination of voice AND augmented reality AND artificial intelligence that will power how we communicate with ourselves, our homes, our environments, and the people we love (and perhaps don’t love). In twenty years, will my young son be typing onto a keyboard in the same way I’m doing to compose this post? In ten years, will my 10-year-old daughter be typing onto a keyboard to do her job or express herself?

I highly doubt both. Those computing processes will be driven by a relationship to a device representing an intelligence. Given that, as a species, we adapted to have relational interact with physical cues and vocal exchanges over the last 70 million years, I can’t imagine that a few decades of “typing” radically altered the way we prefer to communicate and exchange information. It’s the reason I’m not an advocate of teaching kids how to type (and I’m a ~90 wpm touch typist).

Voice combined with AI and AR (or whatever we end up calling it… “mixed reality” perhaps?) is the next big platform because these three will fuse into something the same way the web (as an experience) fused with personal computing to fuel the last big platform revolution.

I’m not sure Amazon will be the ultimate winner in the “next platform” wars that it is waging with Google (Google Assistant), Apple (Siri), Facebook (Messenger), and any number of messaging apps and startups that we haven’t heard of yet. However, our future platforms of choice will be very “human” in the same way we lovingly interact with the slab of metal and glass that we all carry around and do the majority of our computing on these days. It’s hard to imagine a world where computers are shrunk to the size of fibers in our clothing and become transparent characters that we interact with to perform whatever we’ll be performing, but the future does not involve a keyboard, a mouse, and a screen of light emitting diodes for most people (I hear you, gamers) and we’ll all see reality in even more differing ways than is currently possible as augmented reality quickly becomes mainstream in the same way that true mobile devices did after the iPhone.

Maybe I just watched too much Star Trek Next Generation.

Nerd Post on Firewalls

We work on a lot of websites built on WordPress at Harrelson Agency.

Some of those are complicated builds that cost tens of thousands of dollars and require constant maintenance. Some of those are relatively static sites for a non-profit or small business built on a shoestring budget of just a few hundred dollars. What all of the sites we build have in common is a firewall (we use Wordfence a great deal but also have other means and normally work at the endpoint).

What I’ve found in all my years of marketing and business consulting is that web security is so overlooked by companies, churches, and non-profits large and small. WordPress powers a ton of websites out there, and as a result is frequently a vector of attack and hacking attempts. Make sure your web devs / “tech people” or neighborhood kid that you hire to build or work on your site knows at least a little about infosec and opsec or you’ll be paying for your budget-built website eventually.

Here’s a nerdy, but interesting, post from Wordfence on what makes them different from cloud-based firewalls…

When choosing a firewall for your WordPress website to protect it against attacks, you have a handful of choices. Wordfence is one of the only effective “endpoint” firewalls available. The alternative is a “cloud” firewall from vendors like Sucuri (now owned by GoDaddy) and Cloudflare.

via Why Choose An Endpoint Firewall Like Wordfence

Pokemon Go snatches all of your Google data

Pokemon Go

By signing up to play Pokemon Go through Google, many iOS users have unknowingly exposed all of their emails, chats, calendars, documents and more to the game’s developer and third-parties.

Source: Pokemon Go catches all your Google data (here’s how to stop it) | Cult of Mac

I’ve been thinking a good deal about this game over the last few days. I should have posted before, but I wanted to wrap my head around the whole thing (as much as I can).

I’ll have a post up tomorrow with my thoughts.

Until then… this report is insanely terrible and horrifying given our current police state / insurance state / corporatist overlords. Our privacy is our power. Don’t give it away so easily, people.

Update

Fixed with new update on iOS.

Our AI Assisted (Near) Future

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Courtbot was built with the city of Atlanta in partnership with the Atlanta Committee for Progress to simplify the process of resolving a traffic citation. After receiving a citation, people are often unsure of what to do next. Should they should appear in court, when should they appear, how much will the fine cost, or how can they contend the citation? The default is often to show up at the courthouse and wait in line for hours. Courbot allows the public to find out more information and pay their citations

Source: CourtBot · Code for America

Merianna and I were just talking about the implications of artificial intelligence and interactions with personal assistants such as my beloved Amy.

The conversation came about after we decided to “quickly” stop by a Verizon store and upgrade her phone (she went with the iPhone SE btw… tiny but impressive). We ended up waiting for 45 mins in a relatively sparse store before being helped with a process that took all of 5 minutes. With a 7 month old baby, that’s not a fun way to spend a lunch hour break.

The AI Assistant Talk

We were in a part of town that we don’t usually visit, so I opened up the Ozlo app on my phone and decided to see what it recommended for lunch. Ozlo is a “friendly AI sidekick” that, for now, recommends meals based on user preferences in a messaging format. It’s in a closed beta, but if you’re up for experimenting, it’s not steered me wrong over the last few weeks of travel and in-town meal spots. It suggested a place that neither one of us had ever heard of, and I was quite frankly skeptical. But with the wait and a grumpy baby, we decided to try it out. Ozlo didn’t disappoint. The place was tremendous and we both loved it and promised to return often. Thanks, Ozlo.

Over lunch, we discussed Ozlo and Amy, and how personal AI assistants were going to rapidly replace the tortured experience of having to do something like visit a cell provider store for a device upgrade (of course, we could have just gone to a Best Buy or ordered straight from Apple as I do for my own devices, but most people visit their cell provider’s storefront). I said that I couldn’t wait to message Amy and tell her to find the best price on the iPhone SE 64 gig Space Grey version, order it, have it delivered next day, and hook it up to my Verizon account. Or message Amy and ask her to take care of my traffic ticket with the bank account she has access to. These are menial tasks that can somewhat be accomplished with “human” powered services like TaskRabbit, Fancy Hands, or the new Scale API. However, I’d like for my assistant to be virtual in nature because I’m an only child and I’m not very good at trusting other people to get things done in the way I want them done (working on that one!). Plus, it “feels” weird for me to hire out something that I “don’t really have time to do” even if they are willing and more than ready to accept my money in order to do it.

Ideally, I can see these personal AI assistants interfacing with the human services like Fancy Hands when something requires an actual phone call or physical world interaction that AI simply can’t (yet) perform such as picking up dry cleaning.

I don’t see this type of work flow or production flow being something just for elites or geeks, either. Slowly but surely with innovations like Siri or Google Now or just voice assisted computing, a large swath of the population (in the U.S.) is becoming familiar and engaging with the training wheels of AI driven personal assistants. It’s not unimaginable to think that very soon, my Amy will be interacting with Merianna’s Amy to help us figure out a good place and time to meet for lunch (Google Calendar is already quasi doing this, though without the personal assistant portion). Once Amy or Alexa or Siri or Cortana or whatever personality Google Home’s device will have is able to tap into services like Amy or Scale, we’re going to see some very interesting innovations in “how we get things done.” If you have a mobile device (which most adults and growing number of young people do), you will have an AI assistant that helps you get very real things done in ways that you wouldn’t think possible now.

“Nah, this is just buzzword futurisms. I’ll never do that or have that kind of technology in my life. I don’t want it.” People said the same thing about buying groceries or couches or coffee on their phones in 2005. We said the same thing about having a mobile phone in 1995. We said the same thing about having a computer in our homes in 1985. We said the same thing about ever using a computer to do anything productive in 1975. We said the same thing about using a pocket calculator in 1965.

In the very near future of compatible API’s and interconnected services, I’ll be able to message this to my AI assistant (saving me hours):

“Amy, my client needs a new website. Get that set up for me on the agency Media Temple’s account as a new WordPress install and set up four email accounts with the following names. Also, go ahead and link the site to Google Analytics and Webmaster Tools, and install Yoast to make sure the SEO is ok. I’ll send over some tags and content but pull the pictures you need from their existing account. They like having lots of white space on the site as well.”

That won’t put me out of a job, but it will make what I do even more specialized.

Whole sectors of jobs and service related positions will disappear while new jobs that we can’t think of yet will be created. If we look at the grand scheme of history, we’re just at the very beginning of the “computing revolution” or “internet revolution” and the keyboard / mouse / screen paradigm of interacting with the web and computers themselves are certainly going to change (soon, I hope).

 

Apple fires back against Spotify

“We find it troubling that you are asking for exemptions to the rules we apply to all developers, and are publicly resorting to rumors and half-truths about our service,” it reads. “Spotify’s app was again [i.e. after being resubmitted on June 10] rejected for attempting to circumvent in-app purchase rules, and not, as you claim, because Spotify was simply seeking to communicate with its customers.”

Source: Apple returns fire on Spotify, calling out ‘rumors and half-truths’ over App Store rejection | TechCrunch

Ouch.

Spotify and Apple at odds

Spotify declined to comment; Apple hasn’t responded to request for comment.

For the past year, Spotify has argued publicly, and to various regulators in the U.S. and Europe, that Apple’s subscription policies effectively punish third-party music services that use Apple’s platform, while boosting Apple Music, the home-grown service it launched in June 2015.

Source: Spotify says Apple won’t approve a new version of its app because it doesn’t want competition for Apple Music – Recode

Well, this is not going to end well.

Thoughts on Evernote’s price hike

Evernote

Evernote has been one of the leading note-taking services for some time, with clients for the Web and every major OS. The company recently announced sweeping changes to its “freemium” pricing strategy, which puts a big limit on the “free” tier and raises prices across the board for new and existing users.

Source: Evernote limits free tier to two devices, raises prices 40%

I’ve been an Evernote user since March 28, 2008 (got in before it launched in beta in June 2008) and immediately signed up for their Premium option when it opened up.

I was eager to support the app / service early on, because I saw the utility of being able to access my notes and create new ones from whatever device I happened to be on. That was already possible with the early iterations of services like Google Docs that had previously been Writely, but Evernote felt “new” in the sense that it was post-iPhone and looked ahead to a world where apps became the driving force of interaction, especially on mobile (after Steve Jobs relented on allowing apps to be installed and an app store for the iPhone).

Over the years, Evernote became more things to more people than just a note taking app. There were checklists, and document syncing, and PDF OCR, and business card storage. As a result, there were more and more calls for Evernote to get back to its roots and avoid bloat. I know I suffered through some of the “bloat” in 2011 and 2012 when Evernote seemed to really take off and started acquiring smaller and focused apps such as Penultimate, Skitch (still one of my favorites), Readable etc to round out their offerings. Then, there were the partnerships with the “offline” world such as Moleskine and Post-It Notes. We even saw an Evernote branded line of coffee mugs, backpacks, and lifestyle gear.

It was all too much.

I welcome this new period in Evernote’s story. I’m hoping they do “slim down” to some extent and even focus more on things like the current web version’s Google Drive integration (rather than being a document storage platform themselves). I’ve always thought of Evernote as more of an “Operations HQ” that ties into other apps I use like Trello or 1Writer on the iPad than a place to store all of my documents, pictures, and files.

I use Evernote everyday, and more so now that I’m trying to use iPad Pro as my main computer. It serves as my note repository, the place where I put PDF’s that I need for OCR, and a quasi-database of ideas for clients and research. It’s indespinsible to me, and I’m not sure how something “free” like OneNote or Google Keep could replicate that. I’m hopeful they continue to push forward on the excellent web version as well (and that doesn’t affect free members, which is a nice incentive for people to give it a try).

It’s painful when anything “goes up” in price. But the economic reality is that costs go up as we demand more from services and companies compete for skilled developers. Evernote did see the loss of a number of devs over the last few years, but I’m hopeful they’ll get their mojo back.

So, sign me up for another year of Premium.

iPad Pro is the new Mac

“I can’t speak for you, but I’m writing this editorial on my everyday productivity tool — the iPad Pro. It’s what I like to think of as the “computer for the rest of us”. It’s already incredibly functional and I can’t wait to see iOS 10 up and running on it.”

Source: iPad Pro is the new Mac

I have to agree with Michael Gartenberg here… the iPad Pro is quickly becoming my “everyday computer.”

Yes, there are certainly times when I need to “drive the truck” that is my maxed-out-RAM large desktop computer, but those times are coming fewer and farther between.

Now if only it becomes easy to do podcasting on an iPad, I’d be a total convert.

Facebook isn’t a neutral platform

There seems to be a real disconnect between what Facebook actually is and what it purports to be. Mark Zuckerberg has said publicly that Facebook is a neutral platform which “stands for giving everyone a voice.” But it’s clear that Facebook is willing to vote with its wallet to make some of those voices louder than others.

The open Web is the only answer. But in an era of easy-to-use apps and algorithmic story discovery, it’s an answer fewer people seem to be choosing.

Source: Facebook’s Payola Shows It’s No Neutral Platform | Sascha Segan | PCMag.com

The Death of the Denominations

Amid protest, song and fears of a denominational breakup, United Methodists at their quadrennial General Conference decided yet again not to decide anything regarding LGBT rights.

But in a groundbreaking move, the delegates from the U.S. and abroad voted 428-405 on Wednesday (May 18) to allow the church’s Council of Bishops to appoint a commission to discuss whether to accept same-sex marriage or ordain LGBT clergy.

Source: Methodists postpone debate of gay issues that could split denomination | Religion News Service

We’re at the beginning stages of a few societal transitions (revolutions?) that will take decades to shake out fully here in the United States.

One has to do with economics and the emergence of efficiency as a market motivator.

Another, perhaps related shift, involves the erosion of our collective agreement that large groups can or should represent us and be central to the formation of our individual identities. Whether that’s the Republican or Democratic parties during this election cycle of historic high “unlikable” ratings, our relative shift to anti-Union attitudes, or the continuing and rapid decline of mainstream Protestant denominations, we’re certainly seeing new dynamics in play as we emerge from the shadow of the 20th century and head towards the middle of the 21st.

With two world wars and a decades long Cold War, the U.S. was defined by the concept of representative nationalism in the last century. Christian denominations saw their largest number of members in the 1950’s, political parties became increasingly powerful, the Evangelical movement soared, broadcast media gave us our news and views, and our sports team became religions… all while we fought off the Japanese and Nazi’s and then the Commies and added “Under God” to our Pledge of Allegiance and “One Nation Under God” to our currency.

Sixteen years into this new century, we’re still under the last century’s shadow. That’s not necessarily a bad thing, as centuries, decades, and years themselves are artificial lines that we try to carve into our young species’ conception of whatever time is… but these lines do provide interesting parallels when we look back and ahead in our own individual minds.

Sixteen years into the last century, we were in the midst of World War I and coming to terms with the notion of a “League of Nations” or some sort of a worldwide governing body that would help us resolve disputes before they became the type of quagmires that resulted in that terrible war. The U.S. was entering the age of the automobile, more access to information and news than ever before with the mediums of radio and newspapers, our market economy was taking shape as a world player, and our economy was being transformed from largely agrarian to industrial due to the development of new technologies and means of production.

Sixteen years into this century and we can see many parallels. We are still wrestling with the idea of worldwide governing agreements (economic and political) and weighing the difference between isolationism and globalization. We’re in the middle of a series of regional wars and conflicts that are shaping our military and foreign policies into something that will look different in the coming decades than they had been before. We’re entering the age of the automated car, we have more information available than we could ever ingest through the medium of the web and the coming revolutions in virtual and augmented realities. Our market economy is still taking shape and evolving with the global market as well as our own needs and realizations here about inequality, poverty, capitalism, and morality. Our economy is transitioning from a largely industrial one to a service-based economy due to the development of new technologies and means of productions. Robots are building robots.

One thing that is markedly different, in my mind at least, is our conception of identities. We are coming to terms with realizations that not all Democrats, or heterosexuals, or Methodist, or transgender, or white people, or video game players look the same or can be put into neat and tidy demographic boxes. Whether that’s due to the nature of the influence that the web (and increasingly social media on the web) have had on our society or some other mix of variables, it’s hard to define. However, those of us who were born in the 20th century have to realize that we still have one leg in a century defined by large groups governing identities whereas the 21st century seems to be presenting an emerging realization that large groups are perhaps not the best hook to hang our identities on.

I feel that as we navigate the years and decades ahead, we’ll see more and more that groups such as the United Methodist Church or the Republican Party or the local Chamber of Commerce will fade in importance, perhaps to the point of dissolution into smaller units. The democratization that the web has brought to our culture in the U.S. is a double edged flame from Prometheus… it gives us light and freedom but it demands new responsibilities and awareness. If you were born in the 20th century, I hope you realize that our world has changed as has the culture(s) of our country. Grow and learn or get out of the way.

Our government’s representative democracy serves us well because it is intentionally messy and “slow” in dealing with issues that our collective national cultures want addressed quickly. However, our religious denominations and political parties perhaps should take a different path rather than using time as a tool of obfuscation and avoidance.

Just as our notions of forms of government or economics evolve over time, so will conceptions such as denominations and political parties. They will both probably exist at the end of the 21st century, but they’ll certainly look different.

The Conservative’s Tituba

It was like affirmative action for conservatives. When did conservatives start demanding quotas AND diversity training AND less people from Ivy League Colleges.

I sat there, looking around the room at ‘our side’ wondering, ‘Who are we?’ Who am I? I want to be very clear — I am not referring to every person in the room. There were probably 25–30 people and a number of them, I believe, felt like I did. But the overall tenor, to me, felt like the Salem Witch Trial: ‘Facebook, you must admit that you are screwing us, because if not, it proves you are screwing us.’

Source: What disturbed me about the Facebook meeting. — Medium

That random feeling when I read a Glenn Beck post and nod in agreement.

Interesting account from a meeting between top conservatives and Mark Zuckerberg over whether or not Facebook has been “censoring” their content… go read.

Venmo Jerks?

Just as Venmo has inspired stinginess in some, it’s prompted generosity in others. Nielsen says that the women in a large, secret Facebook group she manages have used it in the past to buy dinner for a group member who has had a bad day, while others have used Venmo to quickly–and discreetly–send rent money or emergency funds to friends in need.

Source: Venmo is turning our friends into petty jerks

Personally, I’m a huge fan of Venmo (but I still like buying my friends a round of drinks).

Google’s Allo Messenger

I’m really hoping Allo (and Duo) takes off… a couple of really innovative features in there not to mention an encrypted “Incognito” mode…

Google is announcing a new messaging app today. It’s called Allo and its main feature is a Google assistant that’s built right in. Google says it’ll be available later this summer — for free — on both iOS and Android.

Source: Allo is a messaging app with Google built right in | The Verge