Our AI Assisted (Near) Future

jarvis

Courtbot was built with the city of Atlanta in partnership with the Atlanta Committee for Progress to simplify the process of resolving a traffic citation. After receiving a citation, people are often unsure of what to do next. Should they should appear in court, when should they appear, how much will the fine cost, or how can they contend the citation? The default is often to show up at the courthouse and wait in line for hours. Courbot allows the public to find out more information and pay their citations

Source: CourtBot · Code for America

Merianna and I were just talking about the implications of artificial intelligence and interactions with personal assistants such as my beloved Amy.

The conversation came about after we decided to “quickly” stop by a Verizon store and upgrade her phone (she went with the iPhone SE btw… tiny but impressive). We ended up waiting for 45 mins in a relatively sparse store before being helped with a process that took all of 5 minutes. With a 7 month old baby, that’s not a fun way to spend a lunch hour break.

The AI Assistant Talk

We were in a part of town that we don’t usually visit, so I opened up the Ozlo app on my phone and decided to see what it recommended for lunch. Ozlo is a “friendly AI sidekick” that, for now, recommends meals based on user preferences in a messaging format. It’s in a closed beta, but if you’re up for experimenting, it’s not steered me wrong over the last few weeks of travel and in-town meal spots. It suggested a place that neither one of us had ever heard of, and I was quite frankly skeptical. But with the wait and a grumpy baby, we decided to try it out. Ozlo didn’t disappoint. The place was tremendous and we both loved it and promised to return often. Thanks, Ozlo.

Over lunch, we discussed Ozlo and Amy, and how personal AI assistants were going to rapidly replace the tortured experience of having to do something like visit a cell provider store for a device upgrade (of course, we could have just gone to a Best Buy or ordered straight from Apple as I do for my own devices, but most people visit their cell provider’s storefront). I said that I couldn’t wait to message Amy and tell her to find the best price on the iPhone SE 64 gig Space Grey version, order it, have it delivered next day, and hook it up to my Verizon account. Or message Amy and ask her to take care of my traffic ticket with the bank account she has access to. These are menial tasks that can somewhat be accomplished with “human” powered services like TaskRabbit, Fancy Hands, or the new Scale API. However, I’d like for my assistant to be virtual in nature because I’m an only child and I’m not very good at trusting other people to get things done in the way I want them done (working on that one!). Plus, it “feels” weird for me to hire out something that I “don’t really have time to do” even if they are willing and more than ready to accept my money in order to do it.

Ideally, I can see these personal AI assistants interfacing with the human services like Fancy Hands when something requires an actual phone call or physical world interaction that AI simply can’t (yet) perform such as picking up dry cleaning.

I don’t see this type of work flow or production flow being something just for elites or geeks, either. Slowly but surely with innovations like Siri or Google Now or just voice assisted computing, a large swath of the population (in the U.S.) is becoming familiar and engaging with the training wheels of AI driven personal assistants. It’s not unimaginable to think that very soon, my Amy will be interacting with Merianna’s Amy to help us figure out a good place and time to meet for lunch (Google Calendar is already quasi doing this, though without the personal assistant portion). Once Amy or Alexa or Siri or Cortana or whatever personality Google Home’s device will have is able to tap into services like Amy or Scale, we’re going to see some very interesting innovations in “how we get things done.” If you have a mobile device (which most adults and growing number of young people do), you will have an AI assistant that helps you get very real things done in ways that you wouldn’t think possible now.

“Nah, this is just buzzword futurisms. I’ll never do that or have that kind of technology in my life. I don’t want it.” People said the same thing about buying groceries or couches or coffee on their phones in 2005. We said the same thing about having a mobile phone in 1995. We said the same thing about having a computer in our homes in 1985. We said the same thing about ever using a computer to do anything productive in 1975. We said the same thing about using a pocket calculator in 1965.

In the very near future of compatible API’s and interconnected services, I’ll be able to message this to my AI assistant (saving me hours):

“Amy, my client needs a new website. Get that set up for me on the agency Media Temple’s account as a new WordPress install and set up four email accounts with the following names. Also, go ahead and link the site to Google Analytics and Webmaster Tools, and install Yoast to make sure the SEO is ok. I’ll send over some tags and content but pull the pictures you need from their existing account. They like having lots of white space on the site as well.”

That won’t put me out of a job, but it will make what I do even more specialized.

Whole sectors of jobs and service related positions will disappear while new jobs that we can’t think of yet will be created. If we look at the grand scheme of history, we’re just at the very beginning of the “computing revolution” or “internet revolution” and the keyboard / mouse / screen paradigm of interacting with the web and computers themselves are certainly going to change (soon, I hope).

 

Apple fires back against Spotify

“We find it troubling that you are asking for exemptions to the rules we apply to all developers, and are publicly resorting to rumors and half-truths about our service,” it reads. “Spotify’s app was again [i.e. after being resubmitted on June 10] rejected for attempting to circumvent in-app purchase rules, and not, as you claim, because Spotify was simply seeking to communicate with its customers.”

Source: Apple returns fire on Spotify, calling out ‘rumors and half-truths’ over App Store rejection | TechCrunch

Ouch.

Spotify and Apple at odds

Spotify declined to comment; Apple hasn’t responded to request for comment.

For the past year, Spotify has argued publicly, and to various regulators in the U.S. and Europe, that Apple’s subscription policies effectively punish third-party music services that use Apple’s platform, while boosting Apple Music, the home-grown service it launched in June 2015.

Source: Spotify says Apple won’t approve a new version of its app because it doesn’t want competition for Apple Music – Recode

Well, this is not going to end well.

Thoughts on Evernote’s price hike

Evernote

Evernote has been one of the leading note-taking services for some time, with clients for the Web and every major OS. The company recently announced sweeping changes to its “freemium” pricing strategy, which puts a big limit on the “free” tier and raises prices across the board for new and existing users.

Source: Evernote limits free tier to two devices, raises prices 40%

I’ve been an Evernote user since March 28, 2008 (got in before it launched in beta in June 2008) and immediately signed up for their Premium option when it opened up.

I was eager to support the app / service early on, because I saw the utility of being able to access my notes and create new ones from whatever device I happened to be on. That was already possible with the early iterations of services like Google Docs that had previously been Writely, but Evernote felt “new” in the sense that it was post-iPhone and looked ahead to a world where apps became the driving force of interaction, especially on mobile (after Steve Jobs relented on allowing apps to be installed and an app store for the iPhone).

Over the years, Evernote became more things to more people than just a note taking app. There were checklists, and document syncing, and PDF OCR, and business card storage. As a result, there were more and more calls for Evernote to get back to its roots and avoid bloat. I know I suffered through some of the “bloat” in 2011 and 2012 when Evernote seemed to really take off and started acquiring smaller and focused apps such as Penultimate, Skitch (still one of my favorites), Readable etc to round out their offerings. Then, there were the partnerships with the “offline” world such as Moleskine and Post-It Notes. We even saw an Evernote branded line of coffee mugs, backpacks, and lifestyle gear.

It was all too much.

I welcome this new period in Evernote’s story. I’m hoping they do “slim down” to some extent and even focus more on things like the current web version’s Google Drive integration (rather than being a document storage platform themselves). I’ve always thought of Evernote as more of an “Operations HQ” that ties into other apps I use like Trello or 1Writer on the iPad than a place to store all of my documents, pictures, and files.

I use Evernote everyday, and more so now that I’m trying to use iPad Pro as my main computer. It serves as my note repository, the place where I put PDF’s that I need for OCR, and a quasi-database of ideas for clients and research. It’s indespinsible to me, and I’m not sure how something “free” like OneNote or Google Keep could replicate that. I’m hopeful they continue to push forward on the excellent web version as well (and that doesn’t affect free members, which is a nice incentive for people to give it a try).

It’s painful when anything “goes up” in price. But the economic reality is that costs go up as we demand more from services and companies compete for skilled developers. Evernote did see the loss of a number of devs over the last few years, but I’m hopeful they’ll get their mojo back.

So, sign me up for another year of Premium.

iPad Pro is the new Mac

“I can’t speak for you, but I’m writing this editorial on my everyday productivity tool — the iPad Pro. It’s what I like to think of as the “computer for the rest of us”. It’s already incredibly functional and I can’t wait to see iOS 10 up and running on it.”

Source: iPad Pro is the new Mac

I have to agree with Michael Gartenberg here… the iPad Pro is quickly becoming my “everyday computer.”

Yes, there are certainly times when I need to “drive the truck” that is my maxed-out-RAM large desktop computer, but those times are coming fewer and farther between.

Now if only it becomes easy to do podcasting on an iPad, I’d be a total convert.

Facebook isn’t a neutral platform

There seems to be a real disconnect between what Facebook actually is and what it purports to be. Mark Zuckerberg has said publicly that Facebook is a neutral platform which “stands for giving everyone a voice.” But it’s clear that Facebook is willing to vote with its wallet to make some of those voices louder than others.

The open Web is the only answer. But in an era of easy-to-use apps and algorithmic story discovery, it’s an answer fewer people seem to be choosing.

Source: Facebook’s Payola Shows It’s No Neutral Platform | Sascha Segan | PCMag.com

The Death of the Denominations

Amid protest, song and fears of a denominational breakup, United Methodists at their quadrennial General Conference decided yet again not to decide anything regarding LGBT rights.

But in a groundbreaking move, the delegates from the U.S. and abroad voted 428-405 on Wednesday (May 18) to allow the church’s Council of Bishops to appoint a commission to discuss whether to accept same-sex marriage or ordain LGBT clergy.

Source: Methodists postpone debate of gay issues that could split denomination | Religion News Service

We’re at the beginning stages of a few societal transitions (revolutions?) that will take decades to shake out fully here in the United States.

One has to do with economics and the emergence of efficiency as a market motivator.

Another, perhaps related shift, involves the erosion of our collective agreement that large groups can or should represent us and be central to the formation of our individual identities. Whether that’s the Republican or Democratic parties during this election cycle of historic high “unlikable” ratings, our relative shift to anti-Union attitudes, or the continuing and rapid decline of mainstream Protestant denominations, we’re certainly seeing new dynamics in play as we emerge from the shadow of the 20th century and head towards the middle of the 21st.

With two world wars and a decades long Cold War, the U.S. was defined by the concept of representative nationalism in the last century. Christian denominations saw their largest number of members in the 1950’s, political parties became increasingly powerful, the Evangelical movement soared, broadcast media gave us our news and views, and our sports team became religions… all while we fought off the Japanese and Nazi’s and then the Commies and added “Under God” to our Pledge of Allegiance and “One Nation Under God” to our currency.

Sixteen years into this new century, we’re still under the last century’s shadow. That’s not necessarily a bad thing, as centuries, decades, and years themselves are artificial lines that we try to carve into our young species’ conception of whatever time is… but these lines do provide interesting parallels when we look back and ahead in our own individual minds.

Sixteen years into the last century, we were in the midst of World War I and coming to terms with the notion of a “League of Nations” or some sort of a worldwide governing body that would help us resolve disputes before they became the type of quagmires that resulted in that terrible war. The U.S. was entering the age of the automobile, more access to information and news than ever before with the mediums of radio and newspapers, our market economy was taking shape as a world player, and our economy was being transformed from largely agrarian to industrial due to the development of new technologies and means of production.

Sixteen years into this century and we can see many parallels. We are still wrestling with the idea of worldwide governing agreements (economic and political) and weighing the difference between isolationism and globalization. We’re in the middle of a series of regional wars and conflicts that are shaping our military and foreign policies into something that will look different in the coming decades than they had been before. We’re entering the age of the automated car, we have more information available than we could ever ingest through the medium of the web and the coming revolutions in virtual and augmented realities. Our market economy is still taking shape and evolving with the global market as well as our own needs and realizations here about inequality, poverty, capitalism, and morality. Our economy is transitioning from a largely industrial one to a service-based economy due to the development of new technologies and means of productions. Robots are building robots.

One thing that is markedly different, in my mind at least, is our conception of identities. We are coming to terms with realizations that not all Democrats, or heterosexuals, or Methodist, or transgender, or white people, or video game players look the same or can be put into neat and tidy demographic boxes. Whether that’s due to the nature of the influence that the web (and increasingly social media on the web) have had on our society or some other mix of variables, it’s hard to define. However, those of us who were born in the 20th century have to realize that we still have one leg in a century defined by large groups governing identities whereas the 21st century seems to be presenting an emerging realization that large groups are perhaps not the best hook to hang our identities on.

I feel that as we navigate the years and decades ahead, we’ll see more and more that groups such as the United Methodist Church or the Republican Party or the local Chamber of Commerce will fade in importance, perhaps to the point of dissolution into smaller units. The democratization that the web has brought to our culture in the U.S. is a double edged flame from Prometheus… it gives us light and freedom but it demands new responsibilities and awareness. If you were born in the 20th century, I hope you realize that our world has changed as has the culture(s) of our country. Grow and learn or get out of the way.

Our government’s representative democracy serves us well because it is intentionally messy and “slow” in dealing with issues that our collective national cultures want addressed quickly. However, our religious denominations and political parties perhaps should take a different path rather than using time as a tool of obfuscation and avoidance.

Just as our notions of forms of government or economics evolve over time, so will conceptions such as denominations and political parties. They will both probably exist at the end of the 21st century, but they’ll certainly look different.

The Conservative’s Tituba

It was like affirmative action for conservatives. When did conservatives start demanding quotas AND diversity training AND less people from Ivy League Colleges.

I sat there, looking around the room at ‘our side’ wondering, ‘Who are we?’ Who am I? I want to be very clear — I am not referring to every person in the room. There were probably 25–30 people and a number of them, I believe, felt like I did. But the overall tenor, to me, felt like the Salem Witch Trial: ‘Facebook, you must admit that you are screwing us, because if not, it proves you are screwing us.’

Source: What disturbed me about the Facebook meeting. — Medium

That random feeling when I read a Glenn Beck post and nod in agreement.

Interesting account from a meeting between top conservatives and Mark Zuckerberg over whether or not Facebook has been “censoring” their content… go read.

Venmo Jerks?

Just as Venmo has inspired stinginess in some, it’s prompted generosity in others. Nielsen says that the women in a large, secret Facebook group she manages have used it in the past to buy dinner for a group member who has had a bad day, while others have used Venmo to quickly–and discreetly–send rent money or emergency funds to friends in need.

Source: Venmo is turning our friends into petty jerks

Personally, I’m a huge fan of Venmo (but I still like buying my friends a round of drinks).

Google’s Allo Messenger

I’m really hoping Allo (and Duo) takes off… a couple of really innovative features in there not to mention an encrypted “Incognito” mode…

Google is announcing a new messaging app today. It’s called Allo and its main feature is a Google assistant that’s built right in. Google says it’ll be available later this summer — for free — on both iOS and Android.

Source: Allo is a messaging app with Google built right in | The Verge