Category: Social Media

Marketing Is Evolving; Don’t Get Stuck

Fantastic post from SumAll today:

The Switch to Continuous Marketing – SumAll – Blog: “Social media platforms and analytics provide an immediate, continuous feedback loop that puts marketing into an entirely new cycle. It’s now possible to get a faster, deeper sense of your potential customer and to tailor marketing materials to a highly specific demographic.”

This is a concept that we embrace and focus heavily on at Harrelson Agency.

In the past, marketing campaigns were structured differently and might have done pretty well for the time. However, we’ve seen a gradual shift and trend towards online marketing in the past decade or so as the web has grown and social networks like Facebook and Twitter emerged. While paid search still dominates over social media traffic this year, that’s likely to change in 2014. Marketing via social media is bound to become the larger of the two traffic drivers and that’s due in large to the in-depth analytics and insights tools that services like Facebook and Twitter offer to advertisers. Old-school marketing (create, launch, sit back, evaluate) doesn’t work as well anymore because marketing on the web is a continuous process that requires lots of creative thinking, sweating the details, and monitoring (in real time, not when the campaign ends) exactly what works and what doesn’t. And if something doesn’t work, you can always change it and see where you went wrong.

Tools like SumAll and Chartbeat are fantastic for tracking how your campaigns are doing and what kind of traffic you’re getting, but even the out-of-the-box solutions that Facebook, Twitter, et al offer are pretty good.

The Self-Aware Burrito

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Chipotle, a rapidly growing burritos and taco chain, is known for its tongue-in-cheek use of social media. However, their latest stunt has been seen as both a success and a stumble by marketers and social media consultants.

Last week, Chipotle sent out a string of random tweets on their company Twitter account that left many followers bewildered. Even on outlets such as the popular video show / podcast This Week in Google, there was discussion over whether the tweets were a mistake by a Chipotle social media admin just yesterday. While bone-headed, this is easy to do using dashboard suites such as Hootsuite as companies such as the American Red Cross have found out the hard way. Another possibility was that the account was “hacked,” which can happen with larger brands (such as Jeep and Burger King earlier this year) or personalities and normally results in press and voyeuristic following increases.

Instead, Chipotle now admits the tweets were a strategically thought-out part of their 20th anniversary campaign.

Chipotle Faked Its Twitter Hack | Mashable: “We thought that people would pay attention, that it would cut through people’s attention and make them talk, and it did that,” Chris Arnold, a Chipotle representative, told Mashable in an interview. “It was definitely thought out: We didn’t want it to be harmful or hateful or controversial.”

From a marketing perspective, this is a very tight wire to walk. People love puzzles figuring things out (let’s all remember Lost). However, we’ve seen evidence time and again that deceptive marketing (even tongue-in-cheek) can have the opposite of the desired effects.

Chipotle’s marketing rep confirms as much:

Regardless of the reception of the fake hack, Arnold says it’s unlikely Chipotle will pull a similar stunt anytime in the future.

“It’s certainly not a well you can go to often,” he says.

Chipotle needed attention and got that.

Should you think of doing similar campaigns with your business social media accounts to get an influx of new followers or attention?

If you’re a large company with a relatively well-known brand and established user base, it can be a tempting way to get easy publicity. If you’re a small company, absolutely don’t even think about such a tactic.

Marketing (especially on social media) is an investment of time and effort. Your time to come up with campaigns (be they months in advance or on the fly ideas such as Oreo’s outstanding Super Bowl Blackout campaign). There is also an investment from your followers and potential followers involved in social media marketing.

Whereas acquisition of followers or attention is important for large brands like Chipotle, acquisition is a more valuable metric for small businesses that are still growing. Such marketing tactics threaten your acquisition numbers if you’re still growing your brand.

Deconstructing Sharing

Insanely interesting and thorough user study from the fine folks at ShareThis:

Mobile vs Desktop: A Cross Device User Study « ShareThis Blog: “The data points above show that people engage with devices in patterns during the day, and that people engage with social channels on devices which better support their activities and content consumption.  For marketers, understanding the usage patterns and the connection between devices and social habits is an important part of managing the social communication between their brands and users.”

What’s perhaps most interesting is the stats about what devices account for more sharing (iPhone vs other platforms) and the breakdown of what type of content is shared the most on which device.

In simple terms: mobile matters a great deal in 2013 and that trend will only evolve to where mobile overtakes desktop traffic in the future.

More on Facebook’s Graph Search

Great read over on Wired about Facebook’s slightly creepy but insanely cool Graph Search…

How Facebook Builds a Digital Signature for You (And Your World) | Wired Enterprise | Wired.com: “Until around 2010, the information now mapped by the Entities Graph lived in your Facebook profiles, as plain text, and these strings of text weren’t linked to any additional information — information that would describe, say, what a school is or which of your friends may have gone there. But then Facebook rolled out object pages, the Like button, and check-ins, making it possible for people to interact and connect with things much the same way they did with people.”

Debunking Facebook’s Graph Search

TechHive has a good post up today on what Facebook’s Graph Search (beta) does and what it means to us as users:

How to use Facebook’s Graph Search (and why you would even want to) | TechHive: “Once Graph Search is on, Facebook prompts you to ‘search for people, places, and things.’ Start typing. Graph Search is supposed to recognize natural language and try to guess what you’re looking for, though that feature is hit or miss at the moment. You’ll quickly learn the phrases that will help you get to some sort of result: ‘Friends who listen to Daft Punk and live in San Francisco’ or ‘Friends of my friends who work at TechHive.’ It’s not exactly a conversational way to search.”

I’ve been playing with the service a little and while I’m impressed, I’m also a little spooked by the privacy factor of it. Graph Search indexes just about everything you’ve ever done on Facebook, which might put a lot of people at a disadvantage if they don’t regularly clean up their Likes, etc. I’m guessing a lot of folks will be doing some spring cleaning of their Timelines to hide some things they don’t want to show up in Graph Search when full functionality rolls out to all users.

Nonetheless, the service is looking very intuitive and could be very useful for businesses in the future. I tried a few search terms and the results are pretty solid. For example, if I do a search for “my male friends who live in Spartanburg, South Carolina” (it’s not rocket science but it’s the first thing I could think of), that’s a pretty big demographic (>100 friends) since I’ve lived there for the past 3 years and know people from there:

You can also narrow it down to some other stuff like “my friends who have been to Washington, DC,” that narrows it down to fewer than 100 (makes sense).

Creepy but nifty.

Facebook also has a pretty good video outlining what Graph Search is and what it does:

https://www.facebook.com/video/embed?video_id=10200156550214780

Strange days indeed.

Foursquare Rolling Out Post-Check-In Ads for Brands

AdAge reports that the beloved location-sharing service Foursquare is rolling out check-in ads (with Captain Morgan, in this case) that show up directly after you check in to a certain venue. Captain Morgan and Toys R Us are leading the way with their new ads:

Foursquare Rolls Out Check-In Ads With Captain Morgan | Digital – Advertising Age: “The new ads are also being used to help retailers or merchants lure consumers who check in outside of their locations. Toys R Us has started to use this capability by targeting people who check in at family-friendly locations such as parks, playgrounds and daycares. A June 19 post from website About Foursquare shows the author being served a 20% off, limited time use coupon for use a Toys R Us or Babies R Us after checking in at a public swimming pool.”

In the past, Foursquare has frequently had specials pop up after checking in to a restaurant and the various venues that show up when you launch the check-in menu oftentimes have ribbons indicating a special offer (like so):

For right now, this new ad option is huge for bigger brands and could be largely beneficial to small businesses in the future if Foursquare continues to develop and add to the program.

Whether you’re looking to get new customers to come to your venue based on a similar venue they’ve checked into or wanting to offer a coupon to existent customers who come in and check in via Foursquare, this new ad placement allows for both. While the targeting that Foursquare currently offers doesn’t go as deep (or creepy?) as that of Facebook, brands can still narrow down a solid demographic to display their ads to post-checkin.

I’ve loved Foursquare since I got my iPhone last year and have a few hundred check-ins there. It’s a great, clean service that allows me to keep a private (or public) journal of where I’ve been and when. I’ve even set up a Foursquare channel on IFTTT to grab my check-ins and a map image and post them privately to my own site. (Feel free to copy here).

If your business depends on walk-ins or local customers and you’re not on Foursquare, you’re missing out.

Go add your business or update your details if one of your customers has already added it on Foursquare.

Google Embraces Content Marketing on YouTube

Using content that you create inside of your businesses marketing efforts is becoming so important for real success and reach on the social web. Whether it’s graphs on Facebook, pictures on Instagram, snippets on Vine or (especially crucial) videos on YouTube, your business should be creating engaging and creative content.

Google understands this and is throwing its weight behind a developing program aimed at helping advertisers make better YouTube videos that embrace content marketing:

Google Wants to Help Advertisers Make YouTube Videos | Digital – Advertising Age: “The move comes as more brands look to become custom publishers themselves and create content that consumers care about. As a result, agencies across disciplines have set up devoted content groups to advise clients and create, produce and distribute content featuring their clients’ brands.”

While this program is initially open to just a few select brands, it doesn’t mean your brand should wait things out. Now’s the time to start making the kinds of videos that shows off your company/services and what makes you different in a world of cookie cutters.

Instagram is Facebook’s YouTube

Instagram adopting short videos will be insanely popular and businesses should be brainstorming ways to put this functionality to use for their (and their followers) benefits…

Source: Instagram Will Get Video On June 20 | TechCrunch: “Getting video on Instagram is a move that would make sense. Specifically, it looks like a direct response to the rising popularity of video-sharing services, namely Twitter’s Vine. It, and others like Viddy, Cinemagram and Socialcam, sometimes get described as ‘Instragram for video’ apps.”

From the many reports on Techmeme following an invite from Facebook central, it looks like video addition to the service will be formally announced on June 20.

Facebook’s acquisition of Instagram for one billion dollars last year raised more than a few eyebrows as bloggers, skeptics and business papers wondered how people’s pictures of sushi could be worth that much to Faceobok (who was already dealing with a flopped IPO at the time).

However, Facebook’s acquisition of the photo sharing service was brilliant.

Instagram has become a major social network in its own right and the social interactions there go well beyond photo sharing. Middle schoolers, high schoolers and influentials in the highly prized 18-24 demographic are using Instagram at an incredibly high ratio and that’s only going to continue to expand upwards on the curve (even as the mothership of Facebook has shown slower growth and some fatigue from this demographic).

To put it another way, the kids are all moving to Instagram (and Kik, Snapchat etc) as the old folks flood into Facebook.

Adding video functionality to Instagram is a no-brainer as Twitter’s similar Vine service has been growing in popularity with its ability to broadcast looping 6 second videos.

Whether or not you understand what Vine and (soon) Instagram videos can do for your business, it’s important that you put on your thinking hat. This is going to be big.

To put it simply… Instagram is the YouTube of Facebook.

Start Thinking About Your Company’s Facebook Hashtags Now

How to use Facebook hashtags safely and effectively – TechHive: “As part of the rollout, Facebook says you will also be able to click hashtags that originated on other services, such as Instagram, which is owned by Facebook. It also plans to roll out additional features, including trending hashtags, in the near future, it says.”

Since announcing the launch of hashtags on its platform earlier this week, Facebook has since cautiously said that hashtags aren’t for sale (yet) for marketers but that marketers should start using hashtags on their pages and in Facebook advertising campaigns.

It’s no secret that hashtags are important, though you probably aren’t using them yet in your marketing (you should be).

Numerous companies have sprung up just to provide analytic insight into the nature of hashtags on Twitter, Tumblr, Pinterest and Instagram (HashTracking, TwitAHolic, Statweestics (winner for most clever name in this category) and hashtags.org to name a few).

So why should you care about Facebook hashtags?

– hashtags provide users across various social networks the ability to find information they care about… Facebook announced their hashtags will inter-operate with other services (this is important)

– hashtags are the best vehicles for in-the-moment advertising such as a power outage at the Super Bowl

– hashtags are going to be the main supplier of relevant results for Facebook’s floundering (but soon to be insanely powerful) Graph Search feature…FB knows they have to get this right and they’ll turn their full force of algorithmic magic towards making this a sticky feature that makes people want to use their service

As I’ve said before, spend less time trying to create clever hashtags that might (but probably won’t) go viral yourself and instead use your creative energy to tap into existing hashtags trends that already exist.

So start doing your research and thinking on Facebook hashtags now. It’s going to be an important part of your company’s bottom line very soon.

Let us know if you need help.