CostPerNews 2.0

I wrote this on CostPerNews almost five years ago back in June 2008:

CPN went live on Nov 1, 2006 and I had no idea where it was going (and still don’t). 19 months later (at an average of 52 posts a month), we’ve hit the magic 1k mark.

I knew in October of ’06 that I wanted to have a place where I could write as frequently or infrequently as I wanted and cover the emerging web2.0 space and the connections I was (and still am) seeing with traditional affiliate marketing. I came up with the name while mowing the lawn that Fall and ran inside to register the domain before I forgot. Luckily, I didn’t forget.

I can honestly say that this little blog has been the most important vehicle for my own personal brand and business, helping me to get into doors that wouldn’t have been opened otherwise and helping me to get to know some pretty incredible people along the way. If you’re wondering if you should start a blog, take it from me… yes.

So, thank you for being there and listening to my crazy ramblings about Twitter and Tumblr and RSS and open source over the past couple of years. I’ve sold this blog, quit this blog (twice), re-acquired this blog and redesigned it (at least 10 times). And here we are again.

CostPerNews was a once-in-a-lifetime opportunity to reach an audience that I really did appreciate and enjoy interacting with on an almost daily basis. Few days went by from late 2006 until 2010 that I didn’t blog 4, 5 or 6 times on CPN.

Posts had high engagement with comments and emails. Often times, comment threads got heated as we fought to carve out the brave new social web while preserving a corner niche for affiliate marketing.

Eventually, CostPerNews was brought into an awesome partnership with ReveNews (now a part of the Affiliate Summit family).

I enjoyed my time as Publisher of ReveNews, but soon missed the community and quirky nature of web2.0-meets-affiliate marketing at CostPerNews, so I bought it back and resumed blogging there.

I’d sell the site for a second and final time as my family grew and I felt as if I’d run out of time for blogging and the commitment that CPN took to be successful.

Needless to say, I miss writing about the intersection of web tech and marketing. I miss the passionate community of CPN. I most especially miss the daily (almost monastic) practice of writing and writing and writing some more.

I miss the notion of shoshin, or “beginner’s mind” and the joy I had blogging on CPN in 2006 and 2007 when I had no idea what I was talking about but all the passion in the world for how Twitter and Tumblr and blogging were going to change affiliate marketing forever.

I want to get back to that. There are so many exciting developments in the intersection of web tech and marketing. So many of these intersections are products and fruit of what we were hammering out in 2006.

Now that Shawn and Missy have acquired ReveNews, we need more performance marketing blogs anyway 🙂

It’s time to reboot CPN.

MarketingTrends.co is my attempt to find that voice and that writing and that community that I once got to have. You can’t go back home again, but you can create something pretty amazing more than once.

That’s my plan here. I hope you’ll follow along and enjoy.

Free Icon Font Sets For Affiliate Sites

10 free icon font sets that are highly customizable and scalable. I used Sosa on an affiliate site redesign over the weekend and the results were fantastic, so wanted to share here as well…

10 Super Useful Free Icon Font Sets | Freebies: “Icon fonts are great because, as you may have guessed, they are delivered as a font. This gives them a number of advantages over traditional image icons. For instance, if you want to change the color, it can easily be done with CSS. Whereas with an image, you would need to have a separate version of the icon. Scaling and adding effects, such as shadows, is just as simple.”

Your Affiliate Sites Should Use Responsive Web Design

So many folks I know who create “thin” affiliate sites (less than a dozen pages) still use fixed web site widths instead of making their site appealing regardless of whether it’s being viewed on a 27″ display, a 4″ glass mobile screen or a 7″ tablet.

It’s true, using responsive design (RWD in the post below) can cause more overhead, time and expense at the beginning of a site build, but the long term outcomes remind me of the conversations we had about using tables or CSS back in 2003 and 2004 when site creators couldn’t be bothered to “learn something new.”

All that to say, it’s time to fit your site into a responsive design model. It’s incredibly easy to do in 2013 whether you’re redesigning or starting with a new site.

Here’s a good read…

Responsive web design: the war has not yet been won » Blog » Elliot Jay Stocks: “Well, no. As widely adopted as the RWD process is, there are still numerous designers, developers, freelancers, and agencies who continue to opt for the safety of fixed widths, or adopt the process in a semi-complete sort of way — like making several fixed designs that adapt to specific device sizes, or change only when the screen is at a mobile-like resolution.”

Go and do likewise.

WordPress A/B Testing with Simple Page Tester

Shawn Collins points out a nifty WordPress plugin for split A/B testing on affiliate sites or any landing page that requires optimization…

A/B Testing: “For the uninitiated, split or A/B testing is a process where you serve up different versions of your page to different visitors to determine which is more effective.

I’ve tried various ways in WordPress and found they were largely a hassle, until I came across the Simple Page Tester plugin.”

I’ve tested Simple Page Tester with a paid search campaign as well as a Facebook Ads campaign linking out to a micro-site lead generation page and it definitely does the trick.

Affiliate Site Twitter Profile Pages

If you’re using Twitter in conjunction with your other social media marketing plans for your affiliate site, don’t forget the important aspect of the design of your Twitter Profile page.

TheNextWeb has a nice practical guide for points to consider when doing so (it’s aimed at brand marketing folks, but still applicable for performance marketers)…

Tips for Twitter Brand Pages: “The header image can be used to direct the user’s attention to a specific item on the page, as was the case in HP’s example, or it can be used to promote an engaging marketing plan, as Staples did, with a competition. Using the header image as nothing more than a banner advert, as both McDonald’s and Coca-Cola did, wound up getting the least attention from viewers.”

Word of caution here… unlike Facebook Fan Pages or even Google+ pages, Twitter Profile pages area mixed bag. Yes, they are somewhat customizable and the new embedded media feature helps the look/feel. However, up to 1/2 (depending on whose numbers you trust) of Twitter users access the service via mobile or apps. I’d venture to posit (strongly) that most “power” users that are desirable for many niches are these types of app users (I rarey go to the main Twitter page and most of my network is similar).

So, design and test but don’t fret if you don’t see the type of interaction you do with a Facebook Fan page etc. Twitter, unlike Facebook, has lots of meaning in the message.

Are Affiliate eBooks Easy?

Realistic look at eBook creation and publication with lots of detail from a particular detail (don’t agree with him about Amazon though):

E-books Are Not That Easy: “E-book publishing is not as easy as writing a MS Word document and pushing a button, no matter what the bloggers say. Even if you spend a couple of thousand dollars (I know somebody, not me, who spent over $4K on his e-book) it doesn’t guarantee much of anything.”

I’m on the fence here. I’ve not written an eBook (have gone through the laborious process of writing a treeware book for a large publisher though) but I’ve always been tempted. Maybe 2012 is the time for that to finally happen.

I look at what folks like Jim Kukral or Shawn Collins have done and wonder if the publishing process is as hard as the author above makes it sound or if there is some basic tools that simplify things.

Interesting debate.

Regardless, I expect 2012 will be the year when eBooks find complete mainstream adoption and when eBooks transition from a layman’s practice into something more polished and “professional” much like what happened to blogging in the last decade. I don’t think that’s necessarily a good thing at all.

How to Be Successful in Affiliate Marketing (and Life)

You should read this…

Inri137 comments on I’m not as smart as I thought I was.: “I need to ask you, has anyone ever taken the time to teach you how to study? And separately, have you learned how to study on your own in the absence of a teacher or curriculum? These are the most valuable tools you can acquire because they are the tools you will use to develop more powerful and more insightful tools. It only snowballs from there…”

No, seriously, go read the entire thing on Reddit. I’ll wait.

The entire thread is worthy of a looking over when you’re down on yourself or think this affiliate marketing thing is “over your head” or you are “too old to learn new tricks” or “too young to get in a rut.” So save it in your Evernote account as a PDF so you can find it later or pull it up on your iPhone or iPad when you’re on the road and need to be reminded of why you do what you do.

Work hard, practice, study and repeat. Don’t stop.

Affiliate marketing, and life in general, are things we do. These are jobs that we accomplish. Real εὐδαιμονία comes when we work at the job of life.

So put your head down, stop procrastinating and get to work.

[I wrote this post for me, not you. But thanks for reading. Sam]

Back to Podcasting

I’m so excited to be back into podcasting on my own turf. This episode mentions a number of affiliate marketing related topics, so I don’t mind posting here as well:

ThinkingDaily: I Am a Breathing Time Machine: Thinking.FM

Exciting (for me at least)!

Here’s the mp3 or click above to listen to the stream (and/or subscribe in iTunes).

Now go and make your own affiliate podcast.

Should Your Affiliate Blog Have Comments?

It seems like a no-brainer that blogs should have comments. Blogs, by their nature, are spaces of dialogue and personal viewpoints. However, Daring Fireball and platforms like Tumblr have paved the way for an acceptance of blogs sans-comments.

During my first attempt to reboot CostPerNews with the ill-fated adverbs.FM, I had a “no commenting” policy because I was so burned from the long epistles that would erupt on CPN from time-to-time (there’s nothing like friends asking you to look up an I.P. address of a commenter because they were upset someone would post something so hurtful under an anonymous guise). That blog failed due in no small part to its absences of comments.

However, the issue of whether to include comments on a blog (especially niche blogs like we have in the affiliate industry) reared its hydra head again this week.

Affiliate folks like Scott Jangro (who chastised me for not having comments on adverbs.FM) have been weighing in with salient thoughts…

Turning Blog Comments Off – a Short Case Study by @mattgemmell: “There are many times that I’ve also questioned the value and benefits of blog comments.  They tend to be a flash in the pan, and depending on the platform the blog is hosted on, it can be difficult to keep tabs on posts that you’ve commented on in various places.

But there are also some blogs that are a pleasure to read, due in no small part to the comments.”

I chose to go with Disqus here on PPT mostly because I’ve seen how well the platform works on my affiliate blogs that are so super niche that they typically don’t see the type of trolling that gets under the skin of most bloggers. Plus, Disqus is super easy to regulate, which is another reason I love/trust it with my precious commenting content.

However, Matthew Ingram has a great post on GigaOM this afternoon on the debate and he adequately sums up why your affiliate blog (whatever niche you happen to be covering) should have comments…

Yes, blog comments are still worth the effort — Tech News and Analysis: “A blog without comments is a soap-box, plain and simple. Not having comments says you are only interested in passing on your wisdom, without testing it against any external source (at least not where others can watch you do so) or leaving open the opportunity to actually learn something from those who don’t have their own blogs, or aren’t on Twitter or Google+. That may make for a nicer experience for you the blogger, and it may make your blog load faster, but it is still a loss — for you, and for your readers.”

Commenting on blogs opens the writer up to the type of frustrations and frictions that many affiliates would rather avoid if they are spending the bulk of their time on making their sites super optimized with loads of keywords and content that is sure to have them “rank” high artificially.

Yet, if you’re interested in long term organic growth, commenting allows for affiliates to present their sites/blogs as an opportunity to perform a job for its visitors.

Yes, commenting can cause friction, but friction should be a part of your affiliate strategy. This is the real growth potential for affiliate sites as people normally find your content because they want to do something. Limit their choices by providing a full service of doing the job they are searching to have fulfilled, but give people the option to provide a level of feedback that ensures for authentic engagement.

Some Things Never Change

It’s fascinating to me that mobile ad networks are making the same mistakes that we made with web-based performance advertisements 10 years ago…

Airpush – Developers: “Developers are paid on a CPM basis (cost per thousand impressions) rather than CPC. An “impression” in the case of Push Notification Ads includes any time an ad is pushed to a device, whether or not the user actually views the ad or not. The actual CPM rate which you are paid for a given app is driven by the CTR, CPC, and Quality for the given app.”

A mobile ad network based on real CPA or even EPC makes much more sense given what we know and the experience we’ve had over the past decade (going on two for some people).

What job do the ads do? Why would people click on them within an app? Those are the issues that these types of networks don’t address to their detriment.

Mobile is relatively young as a performance advertising and marketing space, but no reason to re-invent the wheel.

Dash and Affiliate Pageviews?

Interesting concept for a company looking to posit itself in the already heated analytics space…

Parse.ly Will Launch Its Pageview-Generating Machine Called “Dash” This Month | TechCrunch: “Dash aims to help publishers increase pageviews by providing insight into what topics are trending and what topics they should write more about or less about, among other things. But most importantly, its predictive analysis engine is able to recommend what topics publishers should cover right now to be on top of future trends. Simply put, it’s a pageview-generating machine.”

Dash sounds like it might have the predictive chops to fill a gap between aggregate analytics programs and more real time programs by focusing on the predictive side of things.

The question will be whether it actually works for niche sites and not just mega Twitter-style trends.

If Dash does work well with niche traffic predictive analysis, it could be a very very useful tool for affiliates.

Keep an eye out.

DreamHost is Down; Affiliate Sites and Hosting

One of the questions I get the most frequently from folks new to affiliate marketing is which host to use for affiliate sites.

There is no one true answer to the question, of course. The answer will vary depending on the person.

However, it is not a decision that you should arrive at quickly or easily. There are many many variables involved in picking a good host and price is just one of them.

For instance, DreamHost is down again (evidently this has been happening frequently judging from the comments):

DreamHost Status » Blog Archive » Major Network Outage: “Our admins are currently investigating this matter. This outage is impacting all of our central databases. Which controls nearly every service ( ex. DNS, Panel, WebMail, Customer Websites, etc ). Therefor if you are encountering any type of downtime, it’s likely related to this outage.”

Do your research and due diligence when picking a hosting provider for your affiliate sites. Sure, it’s great to get a site up and going for $10 on a domain name and $5 a month for co-location hosting, but is that really the best provider for you? As always, research research research.

The prices run from $5 to around $25 for entry level hosting and minimal traffic but once you start scaling, things like downtime, versions of PHP offered, ability to add subdomains, mask links etc really become more valuable than a few bucks. And trust me, it’s a pain to move a site once it has a home.

By the way, if you’re wondering, I always suggest the fine folks at MediaTemple and use them for all I do on the web.

Geek Dads Weekly 106

I was on this week’s show and had a blast reminiscing with Daniel and Drew and looking ahead to what’s around the corner for affiliate marketing, gaming and social media…

Always Made My Jumps – Geek Dads Weekly #106: “In which Daniel and Drew welcome Sam Harrelson back to the show for our New Year’s Special. Topics include spotty resolutions, video games, social media, Shoemoney, affiliate marketing and more.”

The show runs about an hour and is a fun listen.

Here’s the mp3 or click the link above to hear the stream.

Falling Off a Segway

Good show this week from Lisa and Shawn…

The Great Affiliate Summit West 2012 Preview Podcast: “This week on the Affiliate Thing podcast, Shawn Collins and Lisa Picarille preview Affiliate Summit West 2012, covering the list of parties, tips for first time attendees, and how to get a free massage in Las Vegas.”

My middle school students are particularly big fans of the infamous Sam-Falling-From-a-Segway video Shawn mentions.

I’m all in favor of the live Cast of Geeks show in Vegas next week (and beyond). Let’s rebrand, though. AffiliateCasters?

RSS is Still Important for Marketers

I love my RSS feeds that I’ve been curating over the last six or so years. I still think that as a delivery medium RSS is part of the future of the web.

However, RSS has always taken a back seat to other ways of capturing and engaging visitors to other tactics such as email. As Scott Jangro wrote in a recent comment here:

All Traffic is Not Good Traffic | Discussion: “But can you do something to capture them as your own?  That should be the primary focus on that traffic. Give them something that will get them to give you their email address, or sign up and get involved in a website.  The latter is harder than the former.

So regardless of the traffic source, who are these users that are coming by, and what can you do to make them *yours*?”

There’s a mighty good reason that RSS takes a back seat to email or some other “capture” mechanism… RSS is insanely nerdy and grows more so every day/month/year. There was a great hope of people like me who saw RSS as a very viable platform that could transform the way the web delivers content and news to most individuals and we’d all be running around reading our feeds on browsers or our devices to our whims (instead of turning to mediated sources like cable news or heavens forbid network news).

That didn’t happen.

For sure, RSS is alive via platforms like the awesome Flipboard app, which is much more “user friendly” than NetNewsWire or Google Reader will ever be (though much less satisfying if you ask me).

RSS is still very much alive as a pure web medium as well. So why should marketers care about RSS subscriptions?

Because all traffic is not good traffic. The traffic you should be concerned about as a marketer is the highly qualified traffic that has the potential to not only convert into some action but become a part of the actual community that will grow and build a site over the long run (if you care about such things, which you should).

Yes, that can be accomplished via email newsletters and lists. However, email lists and RSS subscribers are almost apples and oranges in terms of comparison when considering how they interact with a site and what type of user community can be built with their help and engagement.

RSS subscribers are by nature a nerdy and dedicated bunch… don’t count them out in your efforts. Their numbers may be small (and growing smaller all the time in your Feedburner etc stats) but their power is mighty as I consistently encounter.

Long Strange Trip #asw12

Speaking of Affiliate Summit, found this trip down memory lane on Scribd (where the Affiliate Summit folks have uploaded a ton of material that you can fish through for hours):

Affiliate Summit 2003 Programhttp://www.scribd.com/embeds/27091560/content?start_page=1&view_mode=list&access_key=key-9a7xf92he412mjpzcqx(function() { var scribd = document.createElement(“script”); scribd.type = “text/javascript”; scribd.async = true; scribd.src = “http://www.scribd.com/javascripts/embed_code/inject.js”; var s = document.getElementsByTagName(“script”)[0]; s.parentNode.insertBefore(scribd, s); })();

I tried to get a seat to the first Affiliate Summit since I was in town for AdTech that year, but waited too long and missed out. It’s amazing that the conference is almost 10 years old.

Especially of note is the AdBumb article on page 3.

Why Are There No Affiliate Network Apps?

Thousands of affiliate marketers will be traveling next week on the way to Las Vegas for Affiliate Summit.

We affiliate types are notoriously compulsive about checking our stats on the affiliate and cap networks, on Google and in our various analytics packages (as we should be).

I can check my Google stats, email subscription numbers and analytics numbers all from the comfort of my iPhone (and even make changes as needed). However, there’s no way to easily check CJ, Linkshare, ShareASale etc network stats. Why?

With thousands of affiliates traveling for hours and hours next week, it sure would be nice to be able to pick up an iPhone, iPad (or heavens forbid an Android device or Kindle Fire) and check on our stats with ease.

Yes, you can get to most affiliate interfaces on a smart phone as you would see them in a browser. However, it is 2012 now. Time to app up.

And this, Linkshare, is just janky:

LinkShare Mobile Dashboard Launches: “LinkShare has launched a mobile dashboard (“Mobile Dash”) that allows affiliates to login from a mobile device to find and promote links.”

So, my hope is that the affiliate app space will begin to grow up a little in 2012 beyond this (do a search in the App Store for “affiliate marketing” and you’ll be embarrassed too).

Maybe by Affiliate Summit East later this year, we’ll be able to open up the CJ or Linkshare or ShareASale app on our iPhones and rest our compulsions.

Or, you can use the name AffTrack.

Edit: I was wrong. Vinny O’Hare (aka My Little Vinny) reminded me that AvantLink does indeed have a functional mobile app for its network. Thanks, Vinny and AvantLink! Will look more at your programs now.

My Favorite SEO Plugin

I do most of my own SEO but when I have an affiliate site on WordPress (as most of mine are), I like to use the great SEO Ultimate Plugin. There are a few others out there (probably equally as good) but this plugin is my go-to when it comes to quick link masking, 404 detection, deep linking prefs etc.

There’s a new update out that expands on some of the functionality…

SEO Ultimate WordPress SEO Plugin Version 7.2.1 Released: “Link masking has two benefits: First, it lets you replace lengthy affiliate URLs with short, clean, internal URL masks (using 301 redirects, which have no search engine penalty). Second, Link Mask Generator automatically generates robots.txt rules that disallow your masked URLs, effectively neutering the juice-flow of the link, without resorting to the rel nofollow attribute. This combination makes Link Mask Generator a perfect tool for affiliate marketers.”

If you use WordPress, it’s worth a look as a plugin.

Here’s a PDF with all of the new features.

Web Design and Fixed Screen Sizes

If you take seriously the appearance of your affiliate site (as you should… design is how it works), this is a must read thought piece…

State of the web: of apps, devices, and breakpoints – Jeffrey Zeldman Presents The Daily Report: “When I see fragmentation, I remind myself that it is unsustainable by its very nature, and that standards always emerge, whether through community action, market struggle, or some combination of the two. This is a frustrating time to be a web designer, but it’s also the most exciting time in ten years. We are on the edge of something very new. Some of us will get there via all new thinking, and others through a combination of new and classic approaches. Happy New Year, web designers!”

Granted, this debate is not for every affiliate out there but the issue of fixed-design screen sizes and how your site gets presented on a laptop browser compared to an iPad compared to an iPhone compared to an Android device with a near 5 inch screen compared to a Kindle Fire is a very real and tangible aspect of your business that you should be considering.

Last Minute Affiliate Summit Hotels #asw12

If you’re like me, you forget to book things early. I use TripIt and Evernote to keep me organized with travel info (love that you can just forward a travel receipt email to plans@tripit.com and you’re all set), but I always forget to book planes, trains and hotels.

I finally got my flights to and from Vegas for Affiliate Summit all scheduled using Hipmunk on the iPad, which is fantastic and painless last week.

However, I’m still looking for a good hotel room for Affiliate Summit since I waited so long. I might just wait until noon on Saturday the 7th when I fly in now that I’ve found Hotel Tonight…

Hotel Tonight: “Last Minute Deals on Hotels”

Nah, probably not (don’t want to sleep in the desert again). However, next time you get somewhere and need a room (and have an iPhone), this looks like a winner.

Why is Affiliate Marketing Doing Well?

Nice overall piece on the current market position of affiliate marketing in the overall scheme of things and how our industry is poised to continue its growth into 2012…

How 2012’s Rise Of The Affiliate Channel Will Impact The $300B E-Commerce Industry: “There are several factors driving the increased interest in performance marketing. The three biggest drivers are the rise in affiliate deal sites, advances in technology and the overall evolution of affiliate marketing. These influences are prompting strategic online retailers to increase their intellectual and financial investments in the affiliate channel.”

I’d add “mobile” as a driver in that list.

Affiliate marketing is particularly well suited to help merchants and media buyers grow as mobile continues to become a primary mover rather than a secondary channel. Couple that with lackluster returns from social media marketing (due more to poor execution based on 20th century broadcasting techniques rather than required 21st century narrowcasting strategies) and affiliate marketing is shaping up to be the hot sector for online marketing in the coming years.

All Traffic is Not Good Traffic

Affiliate Summit published its latest webinar today on the topic of traffic generation. Evan speaks for an hour about how he generates traffic and “fans” organically through search, via social media such as LinkedIn and Facebook, with email and paid search…

10 Proven Ways to Drive Traffic to Your Affiliate Website: “Affiliate Summit ran a free webinar featuring Evan Weber, of online marketing agency Experience Advertising, on 10 Proven Ways to Drive Traffic to Your Affiliate Website, and it’s now available to watch on demand.”

It’s an interesting video for people new to the area of affiliate marketing and Evan does a good job of showing how to get traffic via tried and true techniques that do increase page views.

However, my reminder to advertisers and publishers I work with (especially folks new to the industry) is that not all traffic is good traffic.

For instance, ping.fm is spam (still waiting for the mud fight, Kim). It’s a fantastic tool if you’re looking to broadcast like you’re Dan Rather, but that’s not what the effective media tactic of 2011 looks like and you’re not CBS.

In Evan’s webinar, he makes great use of tools like ping.fm, a Chrome extension for blasting out links to Digg, LinkedIn, Reddit, Delicious, Facebook, Twitter, Status.net, Plurk and God knows what else, but most, if not all, of the traffic gained from such blasting will do little to help you conversion numbers and in fact drive the type of dilution that could lead you to make poor choices about ad placements, keyword buys etc.

In other words, this type of traffic generation is great if you’re doing CPM advertising, but CPA and PayPerSale in 2011 requires different strategies based on community growth in the long term.

A much more realistic strategy for effective and sustained traffic and conversions generation is to hyper-focus. Build out the profile of your ideal user. What networks do they use? What things do they search for? What will lead them to your site, make an action on your site and then refer your site to others and come back at least once in the coming three months? What do they look like? Where do they live (don’t be creepy)? What do they wear? What kind of pets do they have? What games do they play? What do they drive? Be obsessive. Sweat the details and do your research.

Take the portfolio of that person you create and work incessantly to sell your story to that person. It’s not easy, but it will pay off. If you get that one person to your site, you’ve made it.

Stop reaching for millions of page views via artificial keyword buys and blasted out social media messages and thousands of indexed pages with forums that no one uses and work to convert that one person that you’ve created.

At least that’s what works for me and why you’re reading this now.

What Job Does Your Affiliate Site Do?

When you construct an affiliate site or an affiliate program or look to optimize a site or program, the question of how and why people visiting your site or program is just as important as what they are doing on your site. Both affiliates and advertisers frequently overlook the essential question of what job people are looking to accomplish by searching for your keyword or discovering your site.

On the way to a meeting in Charlotte yesterday, I got to listen to a couple of podcasts I’ve missed. One of those was an episode of The Critical Path and it might have been the most revelatory thing I’ve heard in a long while on this very topic.

In a nutshell, Horace Dediu talks with a guest on the fascinating concept of Jobs To Be Done.

The concept is deceptively simple… people looking to buy a product or use a service (go read the Facebook post linked above) don’t actually buy the product or service as a thing, rather the customer is looking to hire the product or service to accomplish a job for them.

The example of a Snickers bar vs a Milky Way bar in the podcast makes it clear. You should seriously stop what you’re doing and go stream/download this now…

5by5 | The Critical Path #19: The hiring and firing of milkshakes and candy bars: “Horace talks with Bob Moesta, a pioneer of Job To be Done research. We go over the theory and process of understanding what products are really hired to do and ask why this understanding is so hard to come by. In a discussion rich with examples from multiple industries Bob illustrates how marketing, design and engineering are all dancing around the question of how product should be developed. Could the universally accepted compartmentalization of corporate functions be a root cause to product failure?”

Here’s the mp3 or click over to hear the stream (and subscribe to the podcast and the other great shows on the 5by5.tv network that you should be listening to!).