Podcast on Church Marketing

Thomas and I recorded a new episode of Thinking Religion last night that covers many of my thoughts about how churches and nonprofits use (and should use) social media, email services, web apps etc in their marketing efforts. My basic point is that “social” media is reaching the same point that “broadcast” media did years ago. Rather than having one or three TV channels for news and shows and 2 main newspapers for the country or one radio commentator that we all listen to, broadcast media as we knew it broke up into many small islands that Netflix and Hulu etc descended from. The same is happening with social media today. Instead of a person having to be on Facebook because that’s where everyone else is, there are many little islands forming off the backs of interests. Don’t build your island on Facebook’s coral reef and expect it to last forever.

You can listen here:

Dr. Thomas Whitley and The Rev. Samuel Harrelson discuss The Great Social Media Reckoning of 2018, broadcast media vs social media, why you need a website (and why your church needs a GOOD website), and the importance of bringing it all back home.

Source: Thinking Religion Episode 144: Should Your Church Delete Its Facebook Page?

Reaping Data

Not to mention how companies and governments so haphazardly use this data for causes and purposes…

The unchecked power of companies that harvest our data is a great problem—but it’s hard to get angry about an idea that’s so nebulous. Like climate change, the reaping of our data is a problem of psychology as much as business. We know that the accumulation of massive power in so few hands is bad, but it’s impossible to anticipate what terrible result might come of it. And if we could envision them, these consequences are imaginary: abstract and in the future. It feels so oppressively intractable it’s hard to summon the will to act.

Source: Cambridge Analytica Is Finally Under Fire Because of Whistleblowers | WIRED

Facebook is facing an existential crisis

Zuckerberg really needs to make a statement. This is going thermonuclear and Facebook’s sole commodity is trust via relationship.

The Cambridge Analytica scandal has done immense damage to the brand, sources across the company believe. It will now take a Herculean effort to restore public trust in Facebook’s commitment to privacy and data protection, they said. Outside observers think regulation has suddenly become more likely, and yet CEO Mark Zuckerberg appears missing in action.

Source: Facebook facing an existential crisis over privacy and data – Mar. 19, 2018

Bringing It All Back Home 2018 Edition

Robert Rauschenberg, Mother of God, ca. 1950

I’ve made a series of “Bringing It All Back Home” posts here over the last decade charting my attempts to reign in some of the content I so freely pour out all over the social web. Some of those attempts have been successful and some less so (looking at you, Twitter). However, I enter 2018 with a renewed sense of purpose and direction for how I see this space and site changing with me as I continue to evolve.

Similarly, the web continues to evolve. There is now less of a need for flashy graphics or fonts or layouts and more of a need for real and authentic dialogue and expression. I recognize my place of privilege saying that, but I do think the sooner we unmoor ourselves from our socially constructed social media profiles and find spaces of genuine room for translation and interpolation, the better we’ll be.

Plus, I have years of Analytics data to show that no one is looking at my “Services” page and I get much more interaction, engagement, and yes… clients from my actual posts here than some elaborately designed page touting my consultation pedigree and skills. Those are here if you seek them out, but I doubt you will.

Having a web space in 2018 means much more about discovery and freedom of expression outside the walled gardens of Facebook, Twitter, Instagram, and Snapchat. Those places still serve their purpose, but the type of expression and sharing and learning I’m looking to do more of in 2018 both personally and professionally will be the theme of this space as we move forward. The marketing and consulting clients will come if I do a good job of that exploration and communication of what I find out about the world, tech, religion, strategic planning, and …well… myself.

For the first time in three years, I’ve fired up a brand new dedicated server and put this site there (previously it was on WordPress.com as I worked up the courage to make this leap). Everything from email to my calendar to to-do apps and items etc will be located on the server as I want to be more intentional about the services I use and recommend but also find more of that self-reliance and independence I’ve always aspired towards (both personally and with my clients). I’ve even been able to bring in my old Tumblr posts from 2007-2009 as a part of scooping up all of my old posts going back to 2006.  In the hours I’ve spent setting up the server as well as this site and learning to love PHP and curl commands again, I already feel that the attempt has paid dividends. I can’t wait to see what else I learn (or re-learn) as I move along.

So forgive me if I do a lot more sharing here than before… some of it will make it over to Twitter and perhaps Facebook. However, I’ll try to keep the stream manageable as more of my content originates here as the hub and flows out to those spaces. Those spaces are great for sharing and hearing echoes of your own views and feelings and expectations. A space like this in 2018 holds a promise of the type of exploration that encourages me to learn more and therefore be a more creative and talented person as well as a better consultant for my clients.

Here’s to 2018.

Practice resurrection.

Facebook Cracks Down on Engagement Baiting

What you see on Facebook greatly depends on what Facebook thinks you want to see. It’s a complicated algorithm of past behaviors, your own demographic info as well as what people who you interact with often are liking or sharing. “Likes” and “Shares” on a post can greatly amplify the number of people who see it.

However, you shouldn’t be blatant and ask for likes or shares in a way that can be perceived as annoying or “spammy.” Facebook, Instagram, Twitter, and Google have all been throttling this sort of “engagement behavior” in small ways over the last year or so on their respective platforms. We’ve been encouraging clients to not use those terms regardless of how much goodwill might be behind a post.

But it’s great to see Facebook publicly discouraging people from asking for likes and shares:

Facebook is cracking down on a new type of clickbait: Posts that ask people to Like or share or comment to goose engagement numbers, what Facebook is calling “engagement bait.”

You’ve probably seen posts like this in your feed before. Like if you think cats are best. Share if you think dogs are best. It’s a tactic that publishers will use to game Facebook’s algorithm, which rewards posts that get better engagement and shows them to more people.

via Facebook is clamping down on posts that ask people for Likes or shares – Recode

“a new combination of media company and public utility”

Great point… and it’s unimaginable to me that anyone in government or a high profile position would take their own security and (operational and informational) so lightly…

As we saw this week, when Twitter, Facebook, and Google testified on Capitol Hill about Russias election meddling, “social media companies have failed to come to grips with who they are, and what role they play in society. They imagine themselves as tech companies that just make products, but they’re actually a new combination of media company and public utility,” Singer added.

These companies use of contractors, often part-time workers in internet call centers, to handle abuse and moderation is something else to consider. Twitter, for example, has never provided a breakdown of how much of its workforce is contracted.

via A Former Twitter Employee Told Us How a Contractor Could Take Down Trumps Account – Motherboard

What Does Your Brand Do?

Longevity and repetition are two of the hardest to use tools in a marketer’s toolbox, but also the most effective.

via Marketing at millennials won’t save your tired brand | The Drum

There are definitely some points in this post that I disagree with (importance of having a “famous” brand and working towards that being a goal for your organization for one), but this sentence did stick out to me as something that I need to emphasize with our clients more often.

We do lots of “strategic consulting” with non-profits and businesses that don’t necessarily have a large budget for branding considerations. It’s something that often gets overlooked in the process of thinking through a marketing plan. That can easily be seen by the poor quality of logos and branding material that most local or regional non-profits have. But these things can be done well on a tight budget.

As the economy has shifted and nonprofits (especially) are facing slimmer traditional sources of donations there, concepts such as “what does your logo tell people about your group, business or non-profit?” become valuable barometers for improvement whether you’re trying to sell a product or solicit a donation.

You don’t need to have a quality Nike swoosh or Apple apple or Coke wordmark to be successful, but thinking through what you’re presenting and what you’re trying to “do” with your logo, fonts, colors, and brand messaging can make a world of difference when done well.

Can Non-Profits Benefit from LinkedIn?

je-linkedin-see-more-link

One of my favorite clients had this question on our weekly call this morning.

I excitedly said “YES!” which feels a little odd. Going back through my blog archives here, you’ll see lots of instances over the last 10 years where I’ve written that LinkedIn “sucks” is “terrible” and “should not be used.”

However, LinkedIn can be a fabulous tool for groups and nonprofits looking to make an impact within a certain influencer group. I offered a couple of different thoughts on how to do that in our call this morning, but the highlights are that you should be posting updates and your posts should be “mobile-first” (short, narrative, and text). Secondly, use their native video feature to share QUICK and focused updates via mobile video, especially if you’re doing outreach or looking to connect with parties in your community.

There’s a great list of other ideas here from Social Media Examiner that I found while doing some research:

Keep it short. No one wants to read walls of text. Also, on LinkedIn mobile, a See More link appears on text updates longer than five lines. On the desktop version, your post is cut off after only three lines. With these limits in mind, if you use a storytelling approach, put a compelling hook in the first line to encourage people to read the whole post.

via How to Improve Your LinkedIn Engagement : Social Media Examiner

Facebook Page Reach Has Declined 20% in 2017

Facebook isn’t the newspaper where “if you post it, they will see it.” This takes a little bit of shift in how we view concepts such as “spam” and “bugging” but algorithms don’t work like our chronological brains.

What to do if you’re a small business, church or non-profit with a small number of Facebook Page likes but looking to grow? Post video. Post often. Don’t assume that because you post something on your Facebook Page (not your personal one) that all of your followers or audience will see it.

What’s more likely is actually another News Feed update introduced in June 2016, which put increased emphasis on content posted by friends and family over Page posts. Facebook’s always looking to get people sharing more personal updates, and those updates generate more engagement, which keeps people on platform longer, while also providing Facebook with more data to fuel their ad targeting.

via New Study Finds Facebook Page Reach has Declined 20% in 2017 | Social Media Today

Facebook Nones, Snapchat, and Instagram

screen-shot-2017-08-22-at-9-53-19-am

We’ve been hearing about the decline of Facebook’s popularity among younger users for years now. It looks like Instagram (owned by Facebook) and Snapchat are finally providing an avenue for “Facebook Nones”:

Facebook is losing appeal among teens and young adults which is contributing to generally slowing growth for the platform, according to the latest projections from research firm eMarketer.

At the same time alternative social apps Snapchat and (Facebook-owned) Instagram are seeing rising and double-digit growth in the same youth demographic — suggesting younger users are favoring newer and more visual communications platforms.

Teens favoring Snapchat and Instagram over Facebook, says eMarketer – TechCrunch

What Time Should We Post to Our Facebook Page?

I get this question quite often, especially from churches and non-profits:

“What time of the day should we post to our Facebook page to make the most impact?”

It’s a tough question to answer given the number of variables and because every church/group has a different set of Facebook followers and likes. You’ll find a number of posts on the web giving you suggestions as well (such as this one from CoSchedule). However, churches and non-profits are different beasts than companies, so you have to keep that in mind when finding a good time for your posts.

Here are a few graphs we put together from four different churches and non-profits we work with at Harrelson Agency (anonymous and with their permission). The graphs display the times when the fans of a Facebook Page are using Facebook on their computer, iPad or mobile device over the span of the last month on average. All have relatively the same size of Facebook audiences (and are close to the same size in terms of members).

This is completely anecdotal data, but it looks like the peak time for the most users being online is around 9 PM (that’s especially true on the weekends). Some days like Mondays had fewer users on Facebook but the graphs display a pretty interesting average over the past month. So if you’re looking for the most immediate eyeballs, the afternoon into the evening is a better bet than first thing in the morning or into the late evening (though there are some advantages to that as well).

So take from that what you will… I think it’s pretty interesting. Keep in mind that there is a great deal of variance and data points to employ if you’re looking to come up with a specific marketing plan around Facebook posts. This is just to provide a rough approximation based on a data set that I came across and thought was intriguing.

And you should probably not post an important update at 3 AM.

Social Media Legal Mistakes that Small Businesses and Non-Profits Make

Don’t use Google Images as a database for your social media posts, even if you’re a small business, non-profit or (worse) church. Just this past month I ran into this situation and it ended up costing the non-profit money they didn’t have to cover the expense.

Make sure the person or agency in charge of your social media presence is aware of your concern…

If your social media agency isn’t trained in the legal ramifications of social media activity, you can still be held liable if the posting is done from your account. I spoke with three leading social media attorneys for a rundown on the legal mistakes you are making on social media and how to avoid them.

via 13 Social Media Mistakes That Could Result in Legal Trouble | Observer

Pokemon Go snatches all of your Google data

Pokemon Go

By signing up to play Pokemon Go through Google, many iOS users have unknowingly exposed all of their emails, chats, calendars, documents and more to the game’s developer and third-parties.

Source: Pokemon Go catches all your Google data (here’s how to stop it) | Cult of Mac

I’ve been thinking a good deal about this game over the last few days. I should have posted before, but I wanted to wrap my head around the whole thing (as much as I can).

I’ll have a post up tomorrow with my thoughts.

Until then… this report is insanely terrible and horrifying given our current police state / insurance state / corporatist overlords. Our privacy is our power. Don’t give it away so easily, people.

Update

Fixed with new update on iOS.

Facebook isn’t a neutral platform

There seems to be a real disconnect between what Facebook actually is and what it purports to be. Mark Zuckerberg has said publicly that Facebook is a neutral platform which “stands for giving everyone a voice.” But it’s clear that Facebook is willing to vote with its wallet to make some of those voices louder than others.

The open Web is the only answer. But in an era of easy-to-use apps and algorithmic story discovery, it’s an answer fewer people seem to be choosing.

Source: Facebook’s Payola Shows It’s No Neutral Platform | Sascha Segan | PCMag.com

Venmo Jerks?

Just as Venmo has inspired stinginess in some, it’s prompted generosity in others. Nielsen says that the women in a large, secret Facebook group she manages have used it in the past to buy dinner for a group member who has had a bad day, while others have used Venmo to quickly–and discreetly–send rent money or emergency funds to friends in need.

Source: Venmo is turning our friends into petty jerks

Personally, I’m a huge fan of Venmo (but I still like buying my friends a round of drinks).

Google’s Allo Messenger

I’m really hoping Allo (and Duo) takes off… a couple of really innovative features in there not to mention an encrypted “Incognito” mode…

Google is announcing a new messaging app today. It’s called Allo and its main feature is a Google assistant that’s built right in. Google says it’ll be available later this summer — for free — on both iOS and Android.

Source: Allo is a messaging app with Google built right in | The Verge

Sonic’s New #SquareShake is First Milkshake Designed for Instagram

Fast-food restaurant Sonic will debut their new line of milkshakes with a campaign especially designed for Coachella. On April 16, festival-goers will be able to order a #SquareShake exclusively through Instagram and pay by posting a picture to their accounts.

Source: ‘Instagram-Exclusive’ Milkshake Hints At The Future Of Social Commerce

It’s for the Coachella music festival, but it’s not difficult to imagine Sonic or some other major (or regional) brand rolling out a similar promotion.

 

Facebook Drops Branded Content Restrictions

On Friday, Facebook dropped its restriction around how branded content can be distributed on its social network. Anyone who runs a verified Facebook page — a publisher, brand or celebrity, for instance — can now post articles, videos, photos, links or other content to that page that someone else paid for without needing Facebook’s permission or cutting the company in on the proceeds.

Source: Facebook drops branded content restrictions for publishers

Interesting move. Typically on the web, the FTC frowns upon this type of “branded content” without proper alerts for audiences.

Facebook has built in “tagging” to try to offer some disclosure, but I’m not sure that’s going far enough for most FB users:

There’s another catch: any eligible account posting content paid for by a brand to its Facebook page has to tag the brand so that the top of the post carries the line “[Publisher] with [Brand].” That tagging creates a way for marketers to be notified when a publisher posts content that’s paid for by their brand so that they can share it or promote it as an ad.

The ultimate arbiter, of course, is Facebook’s algorithm itself. Shared items that have a promotional “feel” to hear typically get throttled by the algorithm, which limits exposure on users’ newsfeeds, even if they’ve Liked a page.

It’s amazing how rapidly social algorithmic feeds such as Facebook, Twitter, Instagram, Snapchat etc are changing the notions of what is permissible and profitable in the marketing world rather than conforming to tried-and-true tactics or even federal guidelines.

Like it or not, branded content is one of the most successful online marketing strategies over the last few years, and it doesn’t show any signs of slowing as brands, publishers, and social networks continue to figure out how to innovate around the concept.

Facebook is going to put ads in Messenger

“The document, obtained by TechCrunch but kept private to protect its verified source, says businesses will be able to send ads as messages to people who previously initiated a chat thread with that company. To prepare, the document recommends that businesses get consumers to start message threads with them now so they’ll be able to send them ads when the feature launches.”

Source: Facebook Plans To Put Ads In Messenger | TechCrunch

Gross.

Messaging is the future of social networking. No doubt.

“People who previously initiated a chat” for Facebook is about as nuanced as people who consume oxygen in their lungs (based on their current model). Expect to see a WHOLE LOT of “if you want to know more, MESSAGE US ON FACEBOOK!” posts / ads in your near future.

Dumb mistakes like this will cost Facebook its rather substantial lead in the messaging space here in the U.S.

Harrelson Marketing will be testing out other ways to do authentic marketing that doesn’t involve this type of cheap real estate move.

Young People, Old People, and the Monkeysphere

 

t1larg

“Today, however, the newest data increasingly support the idea that young people are actually transitioning out of using what we might term broadcast social media – like Facebook and Twitter – and switching instead to using narrowcast tools – like Messenger or Snapchat. Instead of posting generic and sanitized updates for all to see, they are sharing their transient goofy selfies and blow-by-blow descriptions of class with only their closest friends.”

Source: So long social media: the kids are opting out of the online public square

I completely agree with the author’s post that young people are rapidly moving from broadcast to narrowcast social media (at least for their most important or personal communications with friend groups etc).

However, the post concludes with a note that young people might not be as aware or open to ideas outside of their close friends group if they’re not engaging in “social media” such as Facebook or Twitter.

“The great promise of social media was that they would create a powerful and open public sphere, in which ideas could spread and networks of political action could form.”

That wasn’t the great promise of social media. Social media, like Twitter, will always have an inherent imbalance. Couple that with the widespread amount of abuse and harassment, particularly of female and transgender users on Twitter, and it’s no wonder why young people would shy away from using these platforms for more meaningful engagement.

Messaging, in small groups, overcomes this. Besides, networks of political action figured out long ago that governments of political action are closely watching broadcast social media and have already turned to encrypted channels such as Telegram.

Narrowcasting isn’t just more meaningful, it has the potential to be more actionable than the hashtag laden culture that we’ve created with public tweets.

Long ago in a conversation (well, more like me pleading with him to shed some light on why he was so enamored with Second Life), my pal Wayne Porter turned me on to the idea of Dunbar’s Number. It took me over a decade to decipher Wayne (as is normally the case), but he was right. The “Monkeysphere” is very real. And it’s going to kill Facebook. It’s already killing Twitter.

I’ve written before (back in 2011) about narrowcasting and responsible marketing… looks like we’re finally getting there.

With the evolution of blogging early in the ’00s and the advent of Technorati, Delicious, Flickr, Friendster, and eventually MySpace we 30, 40, 50, 60, 70, and 80 something year olds were sold a bag of goods with a label of “social media.” It was a glorious time to be on the web. Everything from logos to AJAX to revenue models felt new as we wiped the crust of AOL from our eyes to see the wider world. Everything from grocery delivery to advertising would be revolutionized. We didn’t realize we were the intermediate step.

We were Ham The Chimp to this generation’s Mercury program. We’ve still got a long collective way to go to the Moon, though.

From churches to political campaigns to social media flame wars to real life gang fights… our brains describe so much of our weird actions. Why don’t we care about the people (well, probably robots now) collecting and sorting our trash when we throw glass bottles into a bin (recycling or no)? Why do we so easily eat and wrap our furniture with other tasty mammals who we now know have feelings, intelligence, and memories? Why do we so easily dismiss the conservatives or gays or whites or women or alcoholics or welfare moms? Because they aren’t in our Monkeyspheres.

Not to be devotional, but Lent is a time for me as a person of christian faith to reflect on that and what it means to my own impact on this connected, but ever fragmented, world.

Don’t bemoan the loss of Twitter or Facebook as avenues of advertising and marketing. Let’s shoot for the moon and make revenue models that appeal to the angels of our better selves rather than our lizard brains.

The Golden Age of Apps are Over – Messengers Will Rule

 

“The golden era of mobile apps is already over. Americans have been downloading zero of them per month on average. Most of us have all the apps we need and have narrowed our use down to a few messaging and social networking services. So, instead of wasting thousands of dollars pushing an app on an unwilling public, businesses like Bauer Kitchen are taking their business to services such as Kik, Facebook Messenger and WhatsApp that their customers are already using to text.

Source: Kik Battles Facebook With Bots In The New Messaging Wars – Forbes

2016 is the year that messaging apps mature into commerce environments that companies will build on top of, rather than building their own apps.

You’ll be ordering food, hailing cabs, buying tickets, and checking the weather all within the same app you message your friends very soon.

First Political Attack Tweet? (Revisited)

From January 2008:

“Other candidates that have been using Twitter have been posting info about events for local followers or either links to YouTube video of rally’s, etc. It would be a shame if the candidates follow McCain lead and bring the negativity so associated with TV political messages into the Twitter medium.”

Source: First Political Attack Tweet? – Sam Harrelson

Dear 8 Year Younger Sam: Ha. It gets worse. It gets much worse. Enjoy it while you can.

Facebook Is Throttling Nonprofits and Activists

“Facebook urgently needs to address the impact that its algorithm changes are having on nonprofits, NGOs, civil society, and political activists—especially those in developing countries, who are never going to be able to “pay to play” and for whom Facebook is one of the few really effective ways to get a message out to a wide audience without government control or censorship.”

Source: Facebook Is Throttling Nonprofits and Activists

I’d urge nonprofits (like our own Hunger Initiative) and activists to seek out means of distributing and organizing online communications that aren’t reliant on social networking silos.

Of course, it’s easy to point to Facebook with its 2 billion users or Twitter with its ~400 million users and say that’s where people are in 2016. However, nothing is to stop groups from developing their own sites / forums / online presences (even on limited funds in places of civil unrest or poor network connections) and piping content into the silos that are at the behest of corporate interests (as in the case of Twitter’s apparent decision to pursue algorithmic feeds).

Indie is the way to go, especially if you want to authentically share your own gospels:

Love the quick profit, the annual raise,
vacation with pay. Want more
of everything ready-made. Be afraid
to know your neighbors and to die.
And you will have a window in your head.
Not even your future will be a mystery
any more. Your mind will be punched in a card
and shut away in a little drawer.
When they want you to buy something
they will call you. When they want you
to die for profit they will let you know.