Marketing Archives - Page 9 of 37

Authenticity, Social Media, and Presidential Candidates’ Digital Strategy

Mod lineup includes Tablet @tigmobtablet, Mobile @tigmodmobile, and Laptop @tigmodlaptop shown here in cognac. Designed to house your daily gear – also a fantastic inflight companion. #tigmod

A photo posted by THIS IS GROUND (@thisisground) on Dec 14, 2015 at 8:27am PST

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I think we have two different definitions of “authenticity,” especially as it relates to marketing…

Marketing Strategy – Ranking GOP Presidential Candidates According to Digital Strategy : MarketingProfs Article: “Donald Trump takeaways: Use social media to be controversial and troll the media—it’s the most cost-effective way to get mainstream media mentions. Obviously, you want to protect your brand with integrity—a line that Trump has crossed a few times—but don’t be afraid to side with unpopular beliefs or call out someone. People are starving for more authenticity.”

From marketing or digital strategy standpoints, there are certainly anecdotal insights businesses and groups can glean from the current crop of GOP candidates for the 2016 election.

This conclusion about Trump’s campaign raises a much needed question about the nature of social media marketing as it relates to authenticity, however. It’s a question I frequently get from clients, especially in the beginning stages of a campaign.

My take is that “authenticity” as a social media tactic involves more than just one way trolling towards something like the media. It means more than being controversial, glib, or quick-to-the-point (especially as a business). Instead, the authenticity that the author says people are starving for has more to do with communicating an experience that is possible.

That is most frequently accomplished by incorporating visual imagery with precise text. So, if you’re looking for authenticity to drive part of your marketing campaign, look to Instagram.

A few examples of product-oriented companies that do a good job of using authenticity on Instagram as part of their marketing are ThisIsGround and Bexar Goods. You can see the types of “lifestyle products” I enjoy viewing and interacting with on Instagram… but I’ve made quite a few purchases from both companies as a result of their marketing there. Or take Newspring Church here in South Carolina… they do a great job with their design, sites, social media campaigns, and Instagram by telling their story and giving glimpses of what it’s like to participate there.

If you’ve been in the public eye for thirty years, have billions in the bank, and once appeared on a network reality show… troll the media in search of authenticity.

If you’re looking to build a successful business or expand your organization or group, then think long and hard about the concept and how you might be able to use social media to showcase glimpses of the experiences that you offer.

A Second Life? Virtual Reality’s Coming Impact on Marketing

Emotion + Experience = Marketing

I do wonder about the scale of virtual reality. With Google investing in Cardboard, and Facebook spearheading Occulus Rift development, there is certainly a case to be made for mainstream adoption.

Of course, there was once such hype around Second Life as well.

Interesting read from Mike Elgan…

How Virtual Reality Is Redefining Marketing: “Advertiser-supported virtual reality and mixed reality content will have experiential marketing content instead of ads. These can not only be convincing and immersive, but potentially social and participatory. Best of all, they can go viral and spread across the world in minutes. And that’s why virtual reality and mixed reality will totally transform marketing. It combines the emotional impact of experiential marketing with the viral scalability of Web campaigns. “

I Love Field Notes (and Good Marketing)

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Those of you who know me well know that I carry a Field Notes notebook pretty much everywhere inside of their Gentleman’s Memo cover with a Space Pen that has their branding on it. That’s a pic from just now as I was writing this. Note the coffee stain on the notebook cover. Character.

Branding hegemony aside, I do love their stuff. I use notebooks more than any other form of technology (analog or digital) for everything. My notebooks have been my “Inbox” for about 10 years now and I lovingly keep them archived in a special order so I can re-reference things or read back through long ago thoughts as needed. Their notebooks are durable, small, and able to take the daily wear and tear I put on them which can be a considerable amount since they ride in my back pocket when not on a table somewhere.

So in the midst of all the Black Friday, Cyber Monday, and Giving Tuesday emails I’ve been receiving from various companies and groups, I was happy to open and then read this one…

Field Notes Brand: “Today only, buy anything and and get a Field Notes ‘Pitch Black’ 3-Pack free. No coupon codes. No minimums. No bull. Heck, you don’t even need to be aware of the deal. If you buy something today, you’re in. But get moving, as we expect Thursday to roll in sometime later tonight.”

Like computer interfaces, the best marketing is marketing that gets out of the way.

Becoming Entreprenuerial In Your Profession

Earlier this year, my good friend Thomas (a PhD candidate and officiant of my marriage) wrote a very timely post about his decision to blog despite some who advised otherwise…

Why I Blog — Thomas J. Whitley: “Though many academics have resisted the move toward ‘branding,’ it has long been a part of academia. One’s credentials, what they’ve written, and where they’ve taught make up their brand and determine, to a large extent, who reads them, who assigns them, and who thinks of them for panel invitations and professional society nominations. Branding has only become more important with the ubiquity of information readily available on the internet.”

Whether you’re a teacher, preacher, business, nonprofit, politician, or insurance salesperson… you should blog.

“Giving away” your knowledge results in so many worthwhile returns.

Trust me.

Should You Use WordPress.com or Host Your Own WordPress Site?

I am often asked by Harrelson Agency clients and potential clients if they should use a WordPress.com site or have us build and host a WordPress site for them. Money is often a main concern, as you can pay $100 – 120 a year for a pretty solid WordPress.com site without much fuss. A hosted WordPress site can cost anywhere from a few hundred dollars to thousands of dollars in building costs, and more for hosting and programming. As with anything, discuss the costs upfront with the agency or company building your site if you go the self-hosted route.

There are advantages to the “set it and forget it” style of a WordPress.com website financially, but there are also a few other variables to consider if you’re looking to have a serous presence on the web and translate that into bigger goals for your company. Remember, WordPress started off as a blogging platform. While you can manipulate a WordPress.com site into a more “professional” looking business or church or group site, it’s not always easy depending on your needs and skill level.

If you do self host, you can use custom / commercial themes, plus all other free themes that exist. You can modify, customize, or do anything that you’d like with your site. With WordPress hosting, you’re limited to a set of free themes that exist in the theme repository. Also, you can’t modify the CSS or other codes within the theme. If you’re looking to customize the site with scripts and customizations (as an author / speaker / consultant / business etc) it’s definitely advantageous to be on your own server. This includes everything from being able to do custom embeds of media to accepting payments to contact forms etc.

Simply put, there are (often mission-critical) things you can’t do with WordPress hosted sites that you can do with a self-hosted site.

Plugins are also a big deal, especially as the web matures. You can upload any free, paid, or custom plugin that you want with a hosted site. This allows you to really maximize WordPress’ potential as a content management system and expand that functionality. With a WordPress.com site, you’re not allowed to upload any free, paid, or custom plugins. Everything from search engine optimization (especially needed in 2015) to handling social media sharing to newsletter delivery to some really cool media handling plugins to how your site displays posts etc are covered. Here are a few popular plugins, but I have a standard 10-15 that I typically install on a new site and highly recommend for flexibility and security and making WordPress more than just a blogging platform.

Of course, spending $99 once a year is a nice idea and provides a sense of regular expense if you’re looking into a WordPress.com site with ads turned off and a custom domain (and a little extra storage). There is a higher initial cost for a WordPress hosted site (typically anywhere from $2,000 to $35,000 for most group, church or business sites depending on many variables). However, the cost of a self-hosted WordPress site over the span of a few years evens out and you get a much “nicer” custom experience that is built around your own brand. This also frees you up from being shackled to whatever changes WordPress.com might or might not make as it evolves as a commercial arm of the larger WordPress ecosystem, as we’ve seen just this week … although the changes are all very positive this time. I’ve never had a client want to go back to something like a hosted service after they realize the options available and how the site “pays for itself” over time.

Maintenance is a very big concern for security and speed reasons these days, or at least it should be an absolute top priority. That does require that you keep your site updated, have backups, keep SPAM controlled and keeping your site optimized. That’s something we do for clients, of course. WordPress.com frees you up from that worry or need for maintenance, so that’s a plus for that side of things. However, like everything else, it’s a tradeoff between convenience and the ability to make something truly “your own” in terms of appearance and functionality.

The biggest point I always make when comparing what we can do with what WordPress.com hosting offers is that I believe you really cannot maximize the potential of your site / blog / online presence / long term branding unless you have access to the additional functionality of plugins and the ability to maintain custom modifications (and get down to the nitty gritty code based level allowing for you to make the site look and act like you’d like for it to). Being able to take payments, offer audio / video / text media downloads etc are all big benefits of what we offer with a self-hosted site, but the biggest benefit is that it’s “your” site and belongs to you, whatever may come down the road.

Visually-Driven Information-Rich Explainers

It’s an opportunity for visual storytelling that you won’t find anywhere else on the web.

Vox’s email announcing their arrival on Snapchat included this:

We’re using it to create a new form of deep, visually-driven information-rich explainers that we’re really proud of, and we think you’ll really like. What’s more, they’ll only exist on Snapchat, and they’ll only last for 24 hours each.

Source: Find Vox on Snapchat Discover – Vox

I read lots of tech jargon and buzzword filled studies and announcements everyday, but “visually-driven information-rich explainers” is a new one. I’ll have to use that myself in a meeting sometime soon.

Explainers aside, it’s definitely interesting to see how Vox, Vice, Buzzfeed, The Verge, Gawker’s sites etc are pivoting. Their once advertising and story heavy front page sites, that more resembled a traditional print newspaper than something like a “blog” or “news website” (I think of boing boing), are being put on the back burner to the flow outward of their news.

There are very good reasons for this that we can all take something from despite our business goals. Advertising revenue on that mode of website is drying up as ad technology gets smarter, marketing directors get wiser, and viewers start going elsewhere for their information binges or check-ins. That shift of advertising revenue probably doesn’t concern your business or group etc.

Those elswewheres, however, do. And for the time being, those elsewheres are social networks.

You probably arrived here from seeing this post on Twitter or Facebook or Google+ (hey, some do). “Social” traffic on this blog and many of the client sites we manage has proven to be “stickier” than traffic coming straight from a Google search, unless the search was for a highly targeted keyword (say “visually-driven information-rich explainers”).

However, reaching people on social networks and getting their attention is not as easy as it was just four or five years ago. That’s obvious if you have tried to put up a Facebook post on your company’s page and waited for the highly qualified traffic to come rolling in without any further effort (hint: it won’t).

Vox gets this as do many of the news / destination sites in their genre of web writing. Companies and groups successfully leveraging (to use another buzz term) social media networks for traffic, engagement, or leads are also aware of the challenge.

To be honest, the ability to tap into social networks is only going to get more difficult and … bizarre in the coming years. Again, Vox etc understand that their their websites are transitioning into “dumb pipes.” It’s the same thing we all want from our cable companies or internet providers… don’t fancy up the service, just give us fast access to the web. We’ll find all the entertainment we need without Comcast throwing in a package deal.

Except websites are dealing with content and information, rather than bandwidth, for their flow outward. Why does Vox etc care about having their “explainers” going out to Snapchat? Because that’s where we’re increasingly going to find the news and content and opinion that we want to have when we want to have it. I’d venture to bet that Vox.com’s traffic coming in from mobile Safari on iPhones isn’t as stimulating to their bottom line as the traffic coming in from social sites.

Social networks aren’t just about pictures of your friends’ babies or cat pictures anymore. Something like 35% of Americans viewed Facebook as their main news source last year and 8% viewed Twitter as the same. That’s only increasing:

How do social media users discover news? Facebook is an important source of website referrals for many news outlets, but the users who arrive via Facebook spend far less time and consume far fewer pages than those who arrive directly. The same is true of users arriving by search. Our analysis of comScore data found visitors who go to a news media website directly spend roughly three times as long as those who wind up there through search or Facebook, and they view roughly five times as many pages per month. This higher level of engagement from direct visitors is evident whether a site’s traffic is driven by search or social sharing and it has big implications for news organizations who are experimenting with digital subscriptions while endeavoring to build a loyal audience.

Interestingly, we’re running into a unique situation in that social networks as we know them are morphing into something else just as news, content sites, and companies are figuring out how to use them for traffic back to their own sites.

In the last year, we’ve seen the rise of Facebook Instant Articles, Apple News, Google Now, Snapchat Discover etc. “News” is blending in with editorial content and the method of delivery based on a person’s preferences is where the money is going to flow.

If you haven’t already, check out Nuzzel and you’ll see why.

That’s because our social preferences and our media consumption preferences are coalescing in this third generation of the web. “Going to” Facebook to check our newsfeed will seem as antiquated as picking up a newspaper from a newsstand to check the day’s news. However, once newspapers started being delivered to our homes, we started viewing the news differently. The same thing is happening here with social. The news / content /info we want (and the algorithms think we need based on our bank balance, location, heart rate, travel speed, or upcoming schedule) is going to be coming to us, via messengers and notifications on our mobile devices.

Messengers are the next wave that is quickly coming to the US (already happened in much of the world outside North America just as texting, video chat etc took a while for Americans to catch on). These initiatives by Google, Facebook, Apple, Snapchat etc are a very real signal that they want to be the distributor of the content that we’ll inevitably be receiving via Facebook’s Messenger or WeChat or Whatsapp or whatever we all network shift to for our social spaces in the next 3 or so years.

What does that mean to your small business selling widgets or your nonprofit?

Everything if you’re doing any marketing on the web in 2015.

Do the reading if you want to be treated like a professional

The reading exposes you to the state of the art. The reading helps you follow a thought-through line of reasoning and agree, or even better, challenge it. The reading takes effort.

If you haven’t done the reading, why expect to be treated as a professional?

Important thoughts from Seth Godin. Keep up with the reading, regardless of what you’re doing.

The Web Strikes Back

Google has actually been indexing the content of mobile applications for two years now, as a move against the search giant’s potential obsolescence as the world of computing increasingly shifted off the desktop and to take place inside native applications running on consumers’ phones. Since its launch, Google has expanded its ability to surface “deep links” (links that point to pages inside an app) from beyond a small set of early adopters on Android and now indexes applications across both major mobile platforms, iOS and Android.

Source: Google Search Now Surfaces App-Only Content, Streams Apps From The Cloud When Not Installed On Your Phone | TechCrunch

Interesting concept of “streaming apps” from Google… basically allowing people to use the functionality of native apps without having to leave the browser and / or install the actual app on their device.

Of course, not every app developer is not going to participate in this, but it does mean that Google is thinking of creative ways to keep the web (and web advertising) relevant in the app dominated present.

Don’t Sell Out.

At some point in the past ten years, selling out lost its stigma. I come from the Kurt Cobain/“corporate rock still sucks” school where selling out was the worst thing you could ever do. We should return to that. Don’t sell out your values, don’t sell out your community, don’t sell out the long term for the short term. Do something because you believe it’s wonderful and beneficial, not to get rich. And — very important — if you plan to do something on an ongoing basis, ensure its sustainability. This means your work must support your operations and you don’t try to grow beyond that without careful planning. If you do those things you can easily maintain your independence.

Source: Resist and Thrive — Medium

As someone who runs a marketing agency but comes from the Kurt Cobain school of “not selling out” myself, I found lots to identify in this post from Kickstarter’s CEO.

We’ve lost the notion of “selling out,” or it doesn’t sting like it once did when someone accused you of such or called you a “poser.” Remember the term poser? We should bring that back.

Too often, we sell out. We lose our idealism and our independence and we trade in our soul for those things that make us a few more zeroes of digital currency.

It’s not worth it, trust me.

Be yourself, whether you’re an entrepreneur or a church or a nonprofit group.

It’s much more difficult, but it’s more rewarding (even financially).