Technology Archives - Page 4 of 58

Tech companies freezing political spending and why tech still matters

This is the death knell of PACs for tech companies with activist employees,” one source told Axios. “This is the final straw.”

— via Axios

This is a really fascinating development. First Microsoft and now Facebook are suspending PAC (Political Action Committee) spending in Washington. They’re joining financiers Goldman Sachs, JP Morgan, and Citigroup, along with Marriott, Blue Cross Blue Shield (caveat — our insurance co), Boston Scientific, and Commerce Bank. Bank of America (caveat — one of the banks we do business with), Ford, and AT&T, CVS, Exxon Mobil, and Wells Fargo are considering pulling their political monies.

This hits politicians where it really hurts.

For years, many of us in the “tech world” have decried these PACs and looked at them as a unnecessary evil that needed to be banned or done away with for a number of reasons.

Here are my personal convictions:

The PAC system reinforces the existing system of graft and corruption that so many Americans claim to abhor.
PACs favor the privileged both socio-economically and relationally. It’s a blight on a Democratic Republic and shouldn’t be seen as a “necessary evil” to doing business in the United States. Whatever your sector.
Tech boomed in the late 90’s and then again in the early ’00s because it was seen as a disruptor. From Google to Tesla to Uber (well, maybe they aren’t a great example but they did usher in a transportation paradigm shift) to even Twitter, the tech sector excited us with the promise of something different and more democratic to challenge the status quo. However, as the going got weird, the weird turned pro and put on suits. I want a return to the weird disruption tech that spurred creativity and a hope for a better representation to the powers that be. We’re not so far gone that it can’t happen in light of #metoo, BLM, LBGTQ+, trans rights, accessibility emphasis, and recognition of differently abled persons. Real revolutionary tech that can change the world… I still believe. PACS stand in the way of that.

So as we continue to process and deal with the terrorist insurrection on our Capitol last week, let’s take a second to recognize what these companies are doing by restricting or redirecting their PAC monies and how we can all do our part to not just “unify and move forward” but to cause real change.

Client Website Updates Late At Night

Every Friday and Saturday night, we run client website updates focused on speed, security, and just general maintenance. It’s become a ritual of sorts for me over the years to check-in on how things are progressing.

It’s completely nuts to say, but I look forward to these late-night updates as a time to watch the percentages tick upwards as each of our client sites get updated (we’re well over 100 at this point) and dip into a few of them to see how they are progressing.

The typical process takes a couple of hours and allows me time to look back on our business and our relationships with our clients. It spurs thoughts about follow ups I need to take or new pitches I need to do or new services I need to offer to our client partners.

In a weird way, “update time” as I mark it down on my calendar, is a sacred time that is about improvement and reflection. It’s literally that way in regards to the updates and maintenance we’re providing each week, but it’s also an update in terms of the individualized service we offer for our hosting.

There’s such a limited understanding of what website hosting means these days in this era of DIY website building. But for the people that have reached out and become our client partners, it’s something I truly treasure and enjoy.

Technology as a marketing vehicle for community

This is an inspirational and aspirational piece from Douglas Adams in 1999 that I return to from time-to-time. Partly out of appreciation for Adams’ prescience and partly out of my own selfish need to remind me that this internet we’re building (21 years later) is still a thing of beauty and promise.

What Adams points to here has seen realization on social media platforms that originate with younger populations and then spread out to the wider groups of us older people either for various reasons. I first wrote about this five years ago here.

The same thing is happening in communication technology. Most of us are stumbling along in a kind of pidgin version of it, squinting myopically at things the size of fridges on our desks, not quite understanding where email goes, and cursing at the beeps of mobile phones. Our children, however, are doing something completely different. Risto Linturi, research fellow of the Helsinki Telephone Corporation, quoted in Wired magazine, describes the extraordinary behaviour kids in the streets of Helsinki, all carrying cellphones with messaging capabilities. They are not exchanging important business information, they’re just chattering, staying in touch. “We are herd animals,” he says. “These kids are connected to their herd – they always know where it’s moving.” Pervasive wireless communication, he believes will “bring us back to behaviour patterns that were natural to us and destroy behaviour patterns that were brought about by the limitations of technology.”

We are natural villagers. For most of mankind’s history we have lived in very small communities in which we knew everybody and everybody knew us. But gradually there grew to be far too many of us, and our communities became too large and disparate for us to be able to feel a part of them, and our technologies were unequal to the task of drawing us together. But that is changing.

Interactivity. Many-to-many communications. Pervasive networking. These are cumbersome new terms for elements in our lives so fundamental that, before we lost them, we didn’t even know to have names for them.

Source: DNA/How to Stop Worrying and Learn to Love the Internet

Marketing Joy

Hearing from Spectrum never brings joy. We have been Time Warner Cable (which became Sprctrum) customers of their high speed internet offerings since moving to our new home in 2013. We regularly receive mailers and calls from them asking us to consider their phone plans or cable tv packages. Remarketing is a powerful tactic, but has to be deployed wisely. There’s also been the occasional past due notification (comes in a pink envelope and all) when we’ve changed debit card numbers and forgot to update the auto-payment on their app (which is a whole other blog post).

We never hear anything good from Spectrum.

This morning I’ve been receiving text message notifications about their service outage here in our area. That’s definitely not good news on an otherwise busy Monday morning working from home during my “busy season” with a few Zoom calls planned, some website audits that need to be done, and lots of charts to be made for clients. Not to mention, my partner runs her business and ministry from home, and our children have become digital natives during the pandemic (although they are much more resilient than we are when the web goes down).

I remember about 12 or so years ago, a Comcast customer service rep began the @comcastcares account on Twitter. These were the fun days of the Twitter platform and we users were so anticipating how the service would transform everything from customer service to entertainment to politics. Cory Booker was the Mayor of Newark at the time, and his revolutionary use of Twitter as a way for his community to reach out for help with downed trees or kittens stuck in trees was fascinating to watch. It brought joy. Little did we know how future politicians would use the service in the coming years… but I digress.

The @comcastcares account went viral and sparked a number of other services to open their own accounts for people like me who were valued customers but preferred a Twitter DM to submitting a support ticket on a terrible website, or (God Forbid) picking up the phone. It was a marketing play, but it brought joy from an otherwise joyless interaction when people are at their most frustrated. It’s also why every company uses carefully researched “hold music” and why some are better than others like Verizon’s terrible repeating 4/3 beat monstrosity.

During the pandemic, I’ve become fascinated by restaurant marketing. I’ve only worked with a handful of restaurants and restaurant groups as clients and the sector is admittedly not in my marketing wheelhouse.

However, watching local and national restaurants and chains adapt to new types of marketing technology and techniques during the pandemic has become a learning experience for me. I’ve downloaded dozen of restaurant and chain apps and had a few chats with various marketing teams.

A couple of large scale standouts have been McDonalds innovative use of their app to bring joy to an otherwise mundane human experience with promotions like a free item each day during the Holidays. Wendy’s has also been using marketing technology in a daring manner to build experience and interaction. For instance, their edgy Twitter account isn’t for everyone, but even snark can bring joy during a pandemic. Wendy’s is also using platforms such as Twitch to stream their team playing live games of Animal Crossing while giving away promo codes in the flowing chat. Again, it’s not for everyone and that’s the point.

Just like Comcast reached out to users with marketing technology that wasn’t “mainstream” or seemed silly in 2008 to do both outreach and perform a service, it’s important to bring joy and not just interruption.

So while our family scrambles to hook up internet hotspots and figure out how to work in new ways (yet again) this morning while our Spectrum service sorts out, think of ways that your organization can bring joy with marketing technology.

Don’t just send emails offering new services, asking for more donations, or updates about a new award you’ve won to your intended audience. Don’t dismiss Instagram Reels or TikTok or Twitch or Clubhouse or Reddit or even Twitter because you don’t think your audience is there or you don’t have the time to experiment. Stagnation is death. Stagnation doesn’t bring joy.

Joy will be a prime marketing technique in 2021. Embrace that and think outside the interruption.

DeepMind AI Cracks Protein Folding

Incredible advancement in very important science…

“With its latest AI program, AlphaFold, the company and research laboratory showed it can predict how proteins fold into 3D shapes, a fiendishly complex process that is fundamental to understanding the biological machinery of life.

Independent scientists said the breakthrough would help researchers tease apart the mechanisms that drive some diseases and pave the way for designer medicines, more nutritious crops and “green enzymes” that can break down plastic pollution.”

apple.news/A2R762pmKQm-u_eRyAQnmZg

ZOOM and Google Calendar

Just received this email from ZOOM regarding changes to how Google Calendar allows for default conferencing options…

Many of us in the post-Corona Virus world have learned to love the integration between Google Calendar and ZOOM available in Google Suite / Workplace. Google evidently has noticed that and is pushing out a change that makes its rebranded Meet product the defacto option in scheduling calls and chats within the Google Calendar interface.

It’s not deal-breaking or a huge deal necessarily, but it does show that Google is noticing how important conferencing has become. For many of us, the default is ZOOM, and it’s obvious Google wants to use the (very) popular Google Calendar platform to push more of us towards using Meet. Which is totally appropriate since it’s their playground and all.

I’ll be interested to see if Meet actually takes off in popular usage now.

Embrace Spontaneity in Your Zoom Calls

Most surprising, he said, was how much his students came to enjoy brief appearances from his pug puppy, Gus. Warner hasn’t decided yet whether Gus will continue his cameos, but the response was a good sign that spontaneity still has a place in Yale’s classes.

“It acknowledges that we’re all doing this from various spaces and that we can embrace it,” Warner said.

Source: A look at Yale’s classes, labs, and libraries for fall 2020 | YaleNews

As I’ve been living on Zoom and Skype and WebEx and Google Meet when it comes to client conversations these last six months, I’ve come to embrace the fact that our Great Dane or 19-month-old or 4-year-old will inevitably make an appearance.

Wear a tie and a jacket if you feel the need, but don’t make your Zoom calls so stagnant that they are sanitized beyond the point of engagement. All of our brains are still adjusting to this, and the appearance of pups or kids or spouses won’t lead to you losing a deal.

“Reopen” Domain Surge

Propaganda and misinformation are easy to propagate on the web as one of my mentors, Wayne Porter, would frequently show me. Now is not the time to let our guard down.

That lookup returned approximately 150 domains; in addition to those named after the individual 50 states, some of the domains refer to large American cities or counties, and others to more general concepts, such as “reopeningchurch.com” or “reopenamericanbusiness.com.”

Source: Who’s Behind the “Reopen” Domain Surge? — Krebs on Security

5 Years of Apple Watch

Wow, seems like yesterday… can’t believe it’s been five years.

Today marks the fifth anniversary of the Apple Watch launching on April 24, 2015.

Source: Looking Back on Five Years of Apple Watch – MacRumors

Thoughts on AirPods Pro

I was going to pass up on the AirPods Pro. I was incredibly impressed by the first generation of AirPods. In many ways, the AirPods became the revolutionary technology that we all thought the Apple Watch might be. The integration with Siri and the ability to interface with a voice-first assistant set the devices apart, however. There simply was nothing like them before or even now. It’s like a prequel to Her.

Today I received my AirPod Pros. I was skeptical. After about 4 minutes on a call, I’m no longer skeptical.

This is a game-changing device. Where the original AirPods were fantastic for “cord-free” audio for your iPhone, the AirPod Pros are beyond a step up. I’ve been testing them all night with podcasts, audiobooks, music, and most importantly phone calls. For those of us who still live in a world where phone calls matter, these things are a game-changer.

The noise cancellation features is super intelligent. The quick interfacing with an iPhone or iPad is admirable. But the sound quality is up there with what I’d hope for earbuds this expensive.

The future is voice computing. Apple’s most “Apple” device since the iPad unveil in 2010 is definitely the AirPods. The AirPod Pros completely live up to their name. I’m completely on board with this amazing technology and love the innovation.

Own Your Own Name

Very much agree…

As for the future, I believe owning your domain name will become increasingly important and that experiences like mine will become more commonplace.

Source: How I Finally Won My Name from Domain Squatters After 9 Years of Waiting

YouTube and “Reinforcing” Psychologies

“The new A.I., known as Reinforce, was a kind of long-term addiction machine. It was designed to maximize users’ engagement over time by predicting which recommendations would expand their tastes and get them to watch not just one more video but many more.

Reinforce was a huge success. In a talk at an A.I. conference in February, Minmin Chen, a Google Brain researcher, said it was YouTube’s most successful launch in two years. Sitewide views increased by nearly 1 percent, she said — a gain that, at YouTube’s scale, could amount to millions more hours of daily watch time and millions more dollars in advertising revenue per year. She added that the new algorithm was already starting to alter users’ behavior.

“We can really lead the users toward a different state, versus recommending content that is familiar,” Ms. Chen said.”

via “The Making of a YouTube Radical” by Kevin Roose in the New York Times

RSS and Twitter

Yep.

“Here’s what’s important: RSS is very much still here. Better yet, RSS can be a healthy alternative when Twitter is making you feel like shit. In 2019, that’s, like, most of the time.”

https://gizmodo.com/rss-is-better-than-twitter-1833624929

A Week Without Twitter (or Facebook)

I made the decision last week to attempt what I previously thought was relatively undoable for my business and/or personal life and pull out of the Twitter stream and Facebook world, and Instagram performance art gallery. Some of that was due to this liturgical season of Lent and some of that was my constant need to try on new “thought technologies” that helps me explore more of this life.

After a week, I can say a few things that have struck me as personal revelations.

First, I am more focused and “get things done” work-wise in a more deliberate and intentional way. It’s not that I was skipping over things a year or a month ago, but the silence that comes from not having a constant TweetDeck tab open in my browser window (or on the large screen that was dedicated just to TweetDeck) has made a marked difference in my workflow as evidenced by my time sheets and my client ticketing system.

Second, I find myself reaching for my phone fewer times during the morning, day, and night. I would constantly be scanning Instagram or Twitter when I had a few spare moments or minutes during the course of a day. Now that I don’t have those time sinks, I find myself scanning Feedly for news or longer form articles or just doodling on paper for 30 seconds.

Third, I’m blogging here more. I feel more “creative” in general to be honest. Being away from the constant stream of short takes on the latest political scandal or presidential tweet or funny meme has made me recognize how much I’ve pushed down my own voice inside of my head (as much as it is an unreliable narrator sometimes!). But I feel like we’re picking back up the conversation after a long 12 years on Twitter and as a heavy user of all things social. I feel more creative and less anxious in general.

Most importantly, I have space to be more mindful about my place here. I already feel a change in my outlook on issues and things I need to give or pay attention to. I’ve found myself turning off notifications on my phone from Slack and Email (heaven forbid!) and even our ticket support system. Could I make do with a flip phone? Who knows. But that mindfulness and a better sense of presence does feel different than it has the last few years.

Coincidence is not causation, so we’ll see how this happens as I keep up with this thought technology of being mindfully and spiritually situated in specific places and times rather than floating through the matrix of performative attention.

The Sublime and Silicon Valley

“The sublime—whether a feature of the natural world, or of UFOs, or of religious experience—is a sense of our own vanishing smallness before something impossibly vast: a mountain range, a churning ocean, the universe, God. What we get in return for being so existentially demeaned is freedom from the tyranny of our own personalities, a sort of liberating oblivion. But data-extracting platforms don’t sublimate our personalities; they multiply and magnify them. And the Data Sublime, far from making the internet feel thrillingly big, has conspired to make it feel smaller, claustrophobic, and profoundly boring. As Facebook and Google metastasize, the more interesting destinations on the internet are dying off; recent sweeping media layoffs were also largely the result of Facebook, Google, and Amazon’s stranglehold on advertising revenue. The sublime promises a sort of redemptive immensity, but Silicon Valley strives to compress all of digital experience into a single, monotonous feed, mainlining capital into the pockets of billionaires.“

— Read on thebaffler.com/latest/close-encounters-of-the-tech-kind-harnett

Does Your Nonprofit or Church Need an Alexa Skill?

Anyone can create a trivia game and share it on the Alexa store.

Source: Amazon opens up Alexa store for anyone to create and publish custom skills – The Verge

Nifty new capability now for anyone to script out an Alexa Skill. I’ve been telling clients that they should really consider “voice first” capabilities when thinking about their messaging and marketing. It’s not a bad idea to really think about the possibilities for churches and nonprofits as more and more people adapt to the Alexa / Google Assistant / Siri paradigm of computing (and it will inevitably be the main form of home computing).

Podcasting’s Big Moment

It’s probably the biggest news in the podcast industry since it began in earnest, because it’s such a huge play from a company with an existing network outside of Apple’s. Plenty of podcast startups have come and gone, but what’s unique here is Spotify could help the format reach millions of new users overnight.

Source: Spotify: podcast giant or giant distraction? – Charged

Apple Cripples Facebook’s Internal Apps

What an insane story. Good on Apple…

That means Facebook isn’t able to distribute internal iOS apps like Facebook, Instagram, and Messenger for testing purposes, and internal employee apps for purposes like food and transportation are nonfunctional.

All of the apps that used the certificate “simply don’t launch on employees’ phones anymore,” and Facebook is said to be treating the issue as a critical problem internally.

Via MacRumors

Putting the Days to Bed (My Paper Notebooks)

If you’ve met me IRL, you’ve probably noticed I have a notebook either in my shirt pocket or in my hand (or a stack of index cards tucked away somewhere). All of them make awkward appearances when I hear a good quote, someone has a question I need to look up, if I was trying to record a student’s robot time trials, or if the spirit moved me.

I’ve long been a doodler since my time in Mrs. Hinson’s 3rd Grade class where we learned that sketching helped with creativity (I might have made that up… but it stuck). When I got to Wofford College, my mentor Larry McGehee kept that alive by talking about his doodling process during staff meetings and other such nonsense. That was inspiring to me at the time, but his tips and tricks on the doodling life hack helped me survive countless staff meetings as a teacher myself as well as Board meetings and team meetings and all the meetings we have to go to when we decide to throw ourselves into grown-up world.

I’m at the point in my life now where I don’t have to attend so many mandatory meetings and for that gift I feel blessed (looking back, I do feel some regret for how immature/bored/inattentive/distracting I was during teacher staff meetings… I’m sorry Dear Administrators, but I do feel that I added spice to our gatherings by throwing out bombs to get everyone riled up and awake such as whether cursive was really necessary in Middle School). But with that gift comes a clear place of loss in my creative process. I have to make time to doodle now. It’s weird how you spend years thinking “Oh great, another meeting… it’s Doodling Time!” and then you find yourself secretly giddy because you know you’ll have 4 extra minutes to sneak in some surreptitious doodling while your toddler finishes their breakfast. But here I am.

So I’ve been thinking a good deal about my paper notebooks and my doodling and my journaling and all those Instagram posts that I heart on a daily basis displaying some young person’s admirable bullet journal or Panda Diary or a Mom’s Moleskine Menagerie (wow, that’s a great name… Moleskine can run with it… I’m just the idea guy). I’ve spent too many hours thinking over this issue and watching YouTube videos comparing GoodNotes and Notability on the iPad Pro while jogging off the extra weight I gained sitting in meetings and doodling and reading blog posts that compare paper journaling to “digital” journaling.

The issue is complicated by the fact that I’m typing this on an iPad and I do love this form factor and device. The iPad Pro really has become my main computer when I’m not chained to a laptop working on a piece of code or having to review artwork in Adobe Illustrator for a brand client (but the iPad is getting there!). I’ve always been the “digital” guy or “techy teacher” or the preacher that preaches with an iPad (I’ve also preached from a Blackberry, a Palm T5 (loved that thing), and a Palm m100 over the years), or the consultant who has all the fun tech toys. So when I show up with a paper notebook, it’s a little jarring to some people and frequently leads to a conversation about my note booking style or journaling preferences or the types of pens I prefer. I’ve bonded with many clients over the benefits of a Pilot G2 Extra Fine 0.5mm refill cartridge compared to the competition.

But year after year I go back to my paper notebooks when it’s time to put the days to bed on another year. This year is going to be no different it seems. I’m an old man stuck in his ways, what can I say? “I’ve got my drip pan, ready for my nap” as Lightning McQueen says at the ends of Cars 3 (again, I have a toddler). But there is magic in opening a new journal and getting ready for the year while looking back at all the collected thoughts, doodles, dreams, failures, completions, incompletions, interceptions, and incantations from the previous trip around our closest star. It’s really magical in a self-serving and privileged way to pull down a notebook from ten or fifteen years ago and do the same. There is probably some magic in doing the same with a backup file in Dropbox of a PDF exported from GoodNotes in 2013, but magic, like notebook and pen preferences, is subjective.

So my prayer for me and for you in 2019 is… Blow up your tv, throw away your Twitter, go to the country, find you a home, eat a lot of peaches, try and find Jesus on your own… and do some doodling.

You’re not “addicted” to tech and why it’s dangerous to say you are

As a teacher from 2001-2006 and then from 2008-2012, I had the chance to work with dozens of young people and their parents at a time when so much we knew and thought about education and transmitting information was changing. There was a rapid cultural shift in that decade that was primarily driven by “technology” and the internet.

One theme that remained constant going back to the first time we set up a class blog in 2003 was the notion of “tech addiction”. It remained a constant question and concern of parents and education colleagues (particularly my administrators) over the years.

Since 2012 as a marketing and tech consultant primarily working with religious orgs, nonprofits, and community groups, I’ve encountered the same concerns about tech addiction and young people. From MySpace to Instant Messaging to World of Warcraft to Instagram to Facebook to Fortnite, the boogeyman of evil tech hellbent on ruining our children’s minds and attention and willingness to go outside and play stickball keeps a constant current over time.

However, tech addiction (in the mainstream cultural sense) is just that… a boogeyman. It’s much better to focus on our responsibilities and usage patterns… as adults and parents and community members… rather than blaming Zuckerberg for our lack of accepting personal agency and being responsible people with our choices.

Good piece here that says all this in a much nicer and more approachable way:

Nir says the idea that technology is “hijacking your brain” or that the general population is “addicted” to their phones is rubbish.“Yes, there’s a very small percentage of people that very much are addicted—which is a completely different conversation—but this ‘addiction to technology’ is not the generalized disorder the media and others would have you think it is.”

Source: You’re not “addicted” to tech (and why it’s dangerous to say so) – RescueTime

United States of Amazon

“The company’s focus on Washington as its most lucrative customer was reflected in its decision earlier this year to choose nearby Arlington, Virginia, as one of its two new US headquarters, along with Long Island City, New York. “Amazon wants to be the interface between all government buyers and all the companies that want to sell to government, and that is an incredibly powerful and lucrative place to be,” Mitchell said.”

Exclusive: Emails show how tech firm has tried to gain influence and potentially shape lucrative government contracts — Read on www.theguardian.com/technology/2018/dec/26/amazon-anne-rung-government-services-authority

The shift from blogs to email newsletters

Ironic that you’re reading this on my blog…

Almost every writer or artist I know has a newsletter. One way to understand this boom is that as social media has siloed off chunks of the open web, sucking up attention, the energy that was once put into blogging has now shifted to email.

— Read on www.wired.com/story/future-book-is-here-but-not-what-we-expected/

Vannevar Bush’s 1945 essay “As We May Think” on information overload, curation, and open-access science.

Wholly new forms of encyclopedias will appear, ready made with a mesh of associative trails running through them, ready to be dropped into the memex and there amplified.

— Read on www.slate.com/blogs/future_tense/2012/10/11/vannevar_bush_s_1945_essay_as_we_may_think_on_information_overload_curation.html