“Wait, you’re playing Pac-Man?”

We finished up with our science lesson this morning and sat down at the kitchen table for a snack. This is usually when the five-year-old has “tablet time” (we’re not the type of parents that abides by the “Screen Time!” mantra or severely restricts device usage…).

As I was putting snacks out, I noticed he was playing Pac-Man. PAC-MAN. “Wait, you’re playing Pac-Man?” I asked in that sort of parental stunned manner that even a five-year-old recognizes as a question that warranted an immediate response. “What is Pac-Man?” he responded. I’d loaded a few classic games on his tablet a few weeks ago but didn’t think he’d necessarily take to any of them just yet.

“You’re playing it!” I said. “Oh, he said… I call it Bubble-Eater.” Fair enough.

I sat down and we enjoyed some Pac-Man together. He’s almost better than I was as a middle schooler emptying quarters into the Pac-Man machine at our local skating rink on a Friday night. It’s been a while.

This all makes me reflect on how we often put emphasis on things that really don’t matter in our marketing. Our son doesn’t care about the name “Pac-Man” but enjoys the experience, the music, and the sound effects. If you’re of a certain age, you can close your eyes and imagine those sound effects right now.

Often when I’m working with clients on a new project, there will be unlimited amounts of time and energy spent on seemingly massive details that in the end only matter to the actual organization (or more often, specific committee members).

In reality, it’s the sound effects that stick with people and transcend generations. Focus on the details that matter and not the ones that you think matter. “I know my business better than anyone” is often the death knell of a marketing campaign.

Don Jr’s Site is on Shopify

Donald Trump Jr is tweeting about how “big tech” is cracking down on “free speech” after his father was booted from Twitter, FB, IG, YouTube etc over the last few days as a result of the Jan 6 terrorist attack on our nation’s Capitol.

Not good marketing

What’s interesting here is that Trump Jr is using Shopify to sell books and bulk up his newsletter subscriptions after Shopify moved to also ban Trump-related sites this week:

Shopify does not tolerate actions that incite violence. Based on recent events, we have determined that the actions by President Donald J. Trump violate our Acceptable Use Policy, which prohibits promotion or support of organizations, platforms or people that threaten or condone violence to further a cause,” a Shopify spokesperson wrote in a statement to TechCrunch. “As a result, we have terminated stores affiliated with President Trump.

Shopify statement

Regardless of your politics of late, I urge you to build on your own property. Own your own domain, own your own intellectual property, own your own content, and don’t rely on third party providers to host your digital presence, one of your most important assets.

Marketing to Your Own Beliefs

I get these sorts of questions frequently from new clients:

“Why aren’t my Facebook Page posts getting more likes?”

“Why isn’t my website getting more views?”

“How can I let more people know I’ve written / made / created / offer the best service / product in my area?”

“When will people start responding to the emails I’m sending them about our product / church service / nonprofit fundraising?”

“What is the best way to market this because what I’ve done hasn’t worked so far?”

After being in the marketing world for almost 20 years now, these are among the most common questions I get from people just beginning to take marketing seriously (and have hired me to help them realize that vision).

We’ve all asked ourselves similar questions after the initial excitement of an idea has faded away due to the lack of engagement from everyone else who didn’t respond the way we wanted.

But that’s the beauty of marketing… it’s a system of nuance and subtleness and not a blunt tool. It’s not meant to “convert” (that’s sales) as much as “persuade” … and that takes extra effort and thinking outside of our own heads. Some do that with data. Some do that with incredible gut instincts.

Nonetheless, don’t fall into the trap of letting your own perspectives dictate all of your marketing efforts…

The dilemma for my boss, for me and for you – as humans – is that it’s very difficult to admit that you were wrong, or even stupid. It’s is the last thing someone will admit. The alternative is, instead of believing the evidence, you double down on your initial belief – belief perseverance – and say it’s the other person who’s wrong.

Source: Cognitive dissonance, conmen and cults: The ways marketers delude themselves

The Economics of Mask Wearing

For the last 18 or so years that I’ve been in marketing, I’ve used “democratization” and “community focus” as consistent buzzwords in both my consulting work as well as speaking at conferences etc.

I don’t think there’s any better example as to why those terms are important than the experience of living through 2020. Specialization is everything as people are looking for a community in new ways online to replace the in-person human element we all miss.

Regardless of whether we are able to have in-person gatherings again soon and not have to worry about the virus, things have changed for many of us and there are new habits and norms (Zoom and hyper-special media isn’t going away) that will not be going away. I don’t know about you, but I’m going to be wearing a mask for a while.

One key I’m pushing with all of my clients is the idea of specialization in community building. As marketers, we’ve generally done a poor job of handling “community building” correctly. There has been too much focus on affinity metrics, KPI’s and NPS (Net Promotor Score) that has resulted in insulting generic surveys when we happen to purchase anything from dog bowl from a pet’s store all the way to a car. “TELL US HOW WE DID!” is now one of the least clicked email subject lines in our inboxes.

Engagement, authentic presence, customer service, and democratization of the message are very important. But “generic” is a poison pill. Choose wisely in your messaging in 2021.

Top Posts of the Teens

I started writing email newsletters in 2002 and blogging in 2003 for a couple of marketing outlets. I was mowing the lawn on October 13, 2006, and had the bright idea to start a marketing blog called CostPerNews. It took off rather quickly and before I knew it, I was getting citations on Techmeme and flown around to speak at various marketing and tech conferences. Part of that adventure was luck and hitting the blogging scene at just the right moment and part of it was the time and energy it took to write 3-5 posts a day about the various aspects of marketing I was covering.

Around that same time, I decided to use this samharrelson.com domain for my personal blog to journal and capture ideas and observations. Of course, it never had the same impact as CostPerNews, but it does continue to draw a not-insignificant amount of traffic each month.

Things really changed in the early 2010s as we moved from blogs to “social” media. I championed Twitter heavily back in 2006-2008 as an addition to what blogs had become and thought the platform would continue to amplify self-hosted personal sites and become a real discovery engine. What I hoped for is that personal and business blogs would bloom and platforms such as Twitter, Tumblr (RIP), and Facebook would be traffic drivers to those destinations. Boy, was I wrong. Worse, I gave in and started using those sites instead of this space for my personal thoughts and observations. You can see that in the chart above that shows the number of posts I’ve made here since 2006.

I’ve always had grand thoughts of doing away with my Twitter and Facebook accounts as primary places of content production and focusing here.

I’m taking that seriously in 2020. I’m not abandoning FB or Twitter (as I did Instagram last year), but I am using this as my primary hub.

On that note, let’s take a look back at the Top 10 posts from 2010-2020 here on the blog based on site traffic:

It looks like 2016 was definitely a bright spot for the blog here. I had made a concerted effort to stop giving so much content to the advertising-driven social networks and remind myself that I had space here that needed me. As I look back on the last 10 years and thousands of posts, I’m equally reminded of that realization. And excited.

It’s good to be back. Let’s see if we can do 1,000 here in 2020.

Mailchimp Rebrand

They’re based in Atlanta…

The email marketing company Mailchimp, which today is announcing a complete rebrand, could have easily given up the quirkiness that defined its branding as a young company the way many other giants have. Instead, with the help of branding agency Collins, Mailchimp is doubling down. It’s keeping its logo-cum-mascot Freddie the Chimp, for starters, and using an analog typeface from the 1920s as its new wordmark, and illustrating its new brand with a series of almost childlike drawings that look unpolished and rough by design. Weird branding is alive and well in Silicon Valley.

Source: Mailchimp rebrands as an anti-tech company

 

Owning your own platform is important, and valuable

I often get the question from clients of why I mostly recommend having your own website on WordPress or a self-hosted platform in the age of Facebook. As companies who built their businesses and traffic flow on the back of Facebook over the years have found out, that can be a very precarious decision. Audience and perceived impact are good, but long-term value is much better. Don’t cheap out and build your house on someone else’s property.

For instance, Medium is an interesting platform for bloggers and writers. We see everyone from politicians to celebrities to tech pundits using it as the place of record for their writings. While there is an audience there, or on Facebook, we’re already seeing Medium making changes to the way it handles its publishers in an attempt to figure out monetization (something which its founder Ev Williams knows about since he also founded Blogger and then went on to co-start Twitter… both of which faced their own monetization issues). This is going to be a constant and something you or your business or your non-profit should take notice of before you let your roots get too deep in a particular platform can change its EULA at any time.

Owen Williams writes the excellent Charged newsletter (you should subscribe) and makes this point about Medium, Facebook, and web presence in general that I highly agree with:

All of this is to say: Medium is great, but be wary! Owning your own platform is important, and valuable, even at this point in the internet’s maturity cycle. It’s a bit more work, but you are no longer at the mercy of the platform, a lesson we can learn from Facebook all too easily.

Source: #167: Medium.com feels like it’s forever. What if it isn’t?

Nonprofits, the smartphone, Facebook, and Google

Interesting thoughts here from the NY Times CEO on how they are shifting focus in relationship to Facebook and Google due to the smartphone revolution … much of this applies to how nonprofits and churches can do better marketing as well:

It’s about how you think about the product and what you’re trying to do and what is the value you’re giving to users. The areas of weakness in the publishing industry have been not having an audience strategy or sufficient brain space to think about how you serve your audience. It’s very easy to get tracked into assumptions about who your audience is. In legacy media, journalistic parameters were set by the geographical limitations. [The smartphone] changes everything. You need to reinvent journalism from the ground up with this device in mind, and then try and figure out what you’re going to do on a laptop and the physical newspaper.

via ‘Facebook is not transparent:’ NY Times CEO Mark Thompson says the platform’s role needs to be clearer – Digiday

Your logo and Instagram content

Good advice to consider here, particularly for nonprofits and churches on slimmer marketing budgets looking to make the most impact possible on social media…

What about content that doesn’t show a clear logo? What about companies with unbranded or non-logoed products? We’ve seen that a huge percentage of the content shared and posted on Pinterest is logo-free. It’s important to go beyond the logo to get the whole story of an image—how brand content is shared over time, who has shared that content and who has influence in getting it shared

via Brands Must Look Beyond the Logo to See the Big Picture – Adweek

What Does Your Brand Do?

Longevity and repetition are two of the hardest to use tools in a marketer’s toolbox, but also the most effective.

via Marketing at millennials won’t save your tired brand | The Drum

There are definitely some points in this post that I disagree with (importance of having a “famous” brand and working towards that being a goal for your organization for one), but this sentence did stick out to me as something that I need to emphasize with our clients more often.

We do lots of “strategic consulting” with non-profits and businesses that don’t necessarily have a large budget for branding considerations. It’s something that often gets overlooked in the process of thinking through a marketing plan. That can easily be seen by the poor quality of logos and branding material that most local or regional non-profits have. But these things can be done well on a tight budget.

As the economy has shifted and nonprofits (especially) are facing slimmer traditional sources of donations there, concepts such as “what does your logo tell people about your group, business or non-profit?” become valuable barometers for improvement whether you’re trying to sell a product or solicit a donation.

You don’t need to have a quality Nike swoosh or Apple apple or Coke wordmark to be successful, but thinking through what you’re presenting and what you’re trying to “do” with your logo, fonts, colors, and brand messaging can make a world of difference when done well.

Check Your Logo Against AI

 

Logo Rank is an AI system that understands logo design. It’s trained on a million+ logo images to give you tips and ideas. It can also be used to see if your designer took inspiration from stock icons.

via Logo Rank – Check your logo design with deep learning

Little more “machine learning” than “AI” but I’ll give them the benefit of the doubt. Still, this is a pretty handy tool I’ll be using to convince a few clients that their logo might need an update.

Don’t get me started on church logos, btw…

The Importance of Getting Your Details Correct

 

My partner Merianna was preaching at a nearby church last month and she needed a time estimate for the drive that Sunday morning. We googled the church and got the address. While on the results page, I noticed their “Hours” stated they were closed. It was a Sunday. That felt… peculiar.

It wasn’t intentional, of course. It’s just a tiny detail that is easy to overlook. But when you only have, on average, about 3-5 seconds to “convert” someone to making a click or engaging with your page in some way, these tiny details add up.

We all like to pretend that we’re expert marketing strategists. We grimace at bad commercials, parse political campaign logos, and pretend to disregard those annoying Facebook video posts from mega-global sugar water makers. We tend to think we don’t need help with our marketing strategies, especially the online ones, because… anyone can create a Facebook Page or Twitter account or even website. It’s easy!

Right?

Well, yes.

But not really. Not if you want to spend your time doing what you’re good at and not making tiny mistakes that add up over time and actually do harm to your “brand” (and yes, we all have a brand whether we like to admit that or not). Seemingly trivial details such as having your Google Business information correct or your Webmaster settings correct for the best Google results or your Facebook Page details can be the deal breaker for someone deciding on whether to call or visit your business, church, nonprofit, etc.

Budget wisely, but keep in mind that doing so doesn’t mean cutting the corners by turning over your very important marketing details to a summer intern or someone who has a mobile phone and a Twitter account. Call us if you need help.

Becoming Entreprenuerial In Your Profession

Earlier this year, my good friend Thomas (a PhD candidate and officiant of my marriage) wrote a very timely post about his decision to blog despite some who advised otherwise…

Why I Blog — Thomas J. Whitley: “Though many academics have resisted the move toward ‘branding,’ it has long been a part of academia. One’s credentials, what they’ve written, and where they’ve taught make up their brand and determine, to a large extent, who reads them, who assigns them, and who thinks of them for panel invitations and professional society nominations. Branding has only become more important with the ubiquity of information readily available on the internet.”

Whether you’re a teacher, preacher, business, nonprofit, politician, or insurance salesperson… you should blog.

“Giving away” your knowledge results in so many worthwhile returns.

Trust me.

Should You Use WordPress.com or Host Your Own WordPress Site?

I am often asked by Harrelson Agency clients and potential clients if they should use a WordPress.com site or have us build and host a WordPress site for them. Money is often a main concern, as you can pay $100 – 120 a year for a pretty solid WordPress.com site without much fuss. A hosted WordPress site can cost anywhere from a few hundred dollars to thousands of dollars in building costs, and more for hosting and programming. As with anything, discuss the costs upfront with the agency or company building your site if you go the self-hosted route.

There are advantages to the “set it and forget it” style of a WordPress.com website financially, but there are also a few other variables to consider if you’re looking to have a serous presence on the web and translate that into bigger goals for your company. Remember, WordPress started off as a blogging platform. While you can manipulate a WordPress.com site into a more “professional” looking business or church or group site, it’s not always easy depending on your needs and skill level.

If you do self host, you can use custom / commercial themes, plus all other free themes that exist. You can modify, customize, or do anything that you’d like with your site. With WordPress hosting, you’re limited to a set of free themes that exist in the theme repository. Also, you can’t modify the CSS or other codes within the theme. If you’re looking to customize the site with scripts and customizations (as an author / speaker / consultant / business etc) it’s definitely advantageous to be on your own server. This includes everything from being able to do custom embeds of media to accepting payments to contact forms etc.

Simply put, there are (often mission-critical) things you can’t do with WordPress hosted sites that you can do with a self-hosted site.

Plugins are also a big deal, especially as the web matures. You can upload any free, paid, or custom plugin that you want with a hosted site. This allows you to really maximize WordPress’ potential as a content management system and expand that functionality. With a WordPress.com site, you’re not allowed to upload any free, paid, or custom plugins. Everything from search engine optimization (especially needed in 2015) to handling social media sharing to newsletter delivery to some really cool media handling plugins to how your site displays posts etc are covered. Here are a few popular plugins, but I have a standard 10-15 that I typically install on a new site and highly recommend for flexibility and security and making WordPress more than just a blogging platform.

Of course, spending $99 once a year is a nice idea and provides a sense of regular expense if you’re looking into a WordPress.com site with ads turned off and a custom domain (and a little extra storage). There is a higher initial cost for a WordPress hosted site (typically anywhere from $2,000 to $35,000 for most group, church or business sites depending on many variables). However, the cost of a self-hosted WordPress site over the span of a few years evens out and you get a much “nicer” custom experience that is built around your own brand. This also frees you up from being shackled to whatever changes WordPress.com might or might not make as it evolves as a commercial arm of the larger WordPress ecosystem, as we’ve seen just this week … although the changes are all very positive this time. I’ve never had a client want to go back to something like a hosted service after they realize the options available and how the site “pays for itself” over time.

Maintenance is a very big concern for security and speed reasons these days, or at least it should be an absolute top priority. That does require that you keep your site updated, have backups, keep SPAM controlled and keeping your site optimized. That’s something we do for clients, of course. WordPress.com frees you up from that worry or need for maintenance, so that’s a plus for that side of things. However, like everything else, it’s a tradeoff between convenience and the ability to make something truly “your own” in terms of appearance and functionality.

The biggest point I always make when comparing what we can do with what WordPress.com hosting offers is that I believe you really cannot maximize the potential of your site / blog / online presence / long term branding unless you have access to the additional functionality of plugins and the ability to maintain custom modifications (and get down to the nitty gritty code based level allowing for you to make the site look and act like you’d like for it to). Being able to take payments, offer audio / video / text media downloads etc are all big benefits of what we offer with a self-hosted site, but the biggest benefit is that it’s “your” site and belongs to you, whatever may come down the road.

Small Business and Church Unwillingness to Be Personal

‘”We believe the new bars will inspire people to not only quickly identify their own symptoms and satisfy their hunger, but give them a new, fun way to call-out friends and family on who they become when they’re hungry, too,” says Snickers brand director Allison Miazga-Bedrick.”

Source: Snickers Swaps Out Its Brand Name for Hunger Symptoms on Painfully Honest Packaging | Adweek

Brand apathy” is a very real and serious issue for both large and small businesses, nonprofits, and churches looking to make a connection with varieties of demographics, community, consumers, and people.

It has been interesting to see Coca-Cola roll out their “Share a Coke with…” campaign and the various amounts of reception it has generated. I’d love to see those internal metrics on which names, which zip codes, and which demographics perform the best.

Motorola, Nutella, M&M’s, and Kleenex are among the larger companies that have jumped on the idea of using personalized packaging to increase brand engagement. Smaller companies, such as those in the wedding and service industry, have long used personalization as a marekting tool.

However, beyond using a first name and last name scheme on an email newsletter or a “personalized” letter in an offline mailing, many small businesses have yet to use the tools available to do more personalization despite the potential benefits.

I’m always surprised by clients or potential clients who are so strongly insistent on their brand identity (whether it be a logo or a particular style of packaging) that they are simply unwilling to even consider a form of personalization despite the metrics and data.

“Consumers” in 2015 and beyond are accustomed to the idea of personalization, partly because of large brands such as Coca-Cola, but mainly because of the web. If you’ve spent any time at all browsing, surfing, or buying online (and who hasn’t), you’ve certainly noticed personalized ads that follow you from Amazon to Facebook to Google to Huffington Post and back again. While we’re currently debating ad blocking and tracking in the nerdy sectors of the internet, there’s no doubt that the web has become full of trackers because they work. Granted, adtech hasn’t been the best steward of these tools, but there’s real benefit to using them ethically.

So why aren’t small businesses, churches, or nonprofits making more use of personalization online and offline?

I’d say it mostly has to do with the psychology of their leaders and an unwillingness to do better marketing through exploration.

“Talk, don’t listen … decide, don’t engage” sums up that mindset. That’s a mindset that will lead to organizational death. The Cluetrain Manifesto is old in web years, but still very applicable.

 

Logo redesigns that missed the mark

The foundation of any brand is its logo. As such, with every redesign, a brand risks alienating its core following, who then flock to social media to broadcast their disapproval.

But why do logo redesigns upset us so much? It all boils down to identity. People with strong connections to a brand tend to react negatively to redesigns, ultimately affecting their attitudes towards the brand as a whole.

Source: 10 logo redesigns that missed the (brand)mark

I’m a fan of Google’s redesign as well as AirBNB (despite their blatant copying of a previous mark). Nonetheless, logos and identity matter just as much now as in the glory days of print. With the advent and ease of expressing personal opinions, perhaps even more so.

Regardless, if you’re a business owner or decider, it’s important to take into account other design variables and not just your own personal tastes. That’s what people like me do for a living.

The ‘Real’ Colonel Sanders and Bad Branding

“Other than not quite looking like him, his voice being different, and his inability to cook the world’s best chicken, we thought Norm was the perfect choice to play the Real Colonel,” said KFC US CMO Kevin Hochman in a statement. “I think the fans will agree.”

Source: Norm Macdonald Is the ‘Real’ Colonel Sanders in Latest Ads from W&K

I generally appreciate advertising campaigns that give a nod to the past but push a brand forward in a creative way… I don’t think Wieden & Kennedy Portland have done either here.

You Need the .com of Your Name

If you have a US startup called X and you don’t have x.com, you should probably change your name.

The reason is not just that people can’t find you. For companies with mobile apps, especially, having the right domain name is not as critical as it used to be for getting users. The problem with not having the .com of your name is that it signals weakness. Unless you’re so big that your reputation precedes you, a marginal domain suggests you’re a marginal company.

Source: Paul Graham – Change Your Name

I have so many conversations with clients or potential clients about the need for a good domain name. For a number of reasons, that’s an easier conversation with startups than it is with, say, churches or nonprofits that have existed as an organization for decades.

Regardless of the case, there’s always a way to secure a .com that at least contains your name. Don’t fall for the .churches or .faith or .nonprofit or .startup or .marketing TLD domains that are now being offered. Secure the .com. If you’re a school, nonprofit, church etc, then secure the .org as well.

As an aside, I also have the .com’s of all our family and children (and child-to-be coming this November but is still in stealth mode). You should have that as well. We’ll eventually swing back from a web controlled by social silos to one spread around to sites based on our own identities (again).

 

Kerning Matters

Ladies and Gentlemen: Your Marco Rubio for President logo.

A photo posted by Ed O’Keefe (@edatpost) on Apr 13, 2015 at 12:50pm PDT

//platform.instagram.com/en_US/embeds.js

Kerning. You probably haven’t heard of it, but oh does it matter. It’s why you hire professionals to make your logo. Like myself. *cough* And don’t get me started on why this logo doesn’t include Hawaii or Alaska…

What we have here is a kerning problem. “Kerning” refers to the spacing between letters. It’s easy to see when you have slanted letters like A and W right next to each other. Here’s an example I made in Microsoft Word without kerning.

Rubio’s odd-looking campaign logo is teaching us an important lesson about typography – Vox.

Who Do You Say I Am?

My old (well he’s not old, but our friendship is) friend Thomas wrote a great piece in response to a question about why he still blogs in 2015 given that we have tools such as Facebook, Twitter etc to make our points.

What he says is not only applicable to academics, but also to non-profits, religious orgs, and for profit companies. Whether we like to grapple with the issue, you or your company or your group or your church has a “brand” that is being perceived by those who come into contact with you. Being aware of that is crucial.

You should be thinking of these things if you or your group wants to participate on the internet (beyond a Facebook page):

Related to this is the larger idea of controlling my “brand.” Though many academics have resisted the move toward “branding,” it has long been a part of academia. One’s credentials, what they’ve written, and where they’ve taught make up their brand and determine, to a large extent, who reads them, who assigns them, and who thinks of them for panel invitations and professional society nominations. Branding has only become more important with the ubiquity of information readily available on the internet. It is important for me, as an academic in general but also as someone on the job market, that when someone searches for me on the internet, they find me and find what I want them to find about me (namely, my website, my work for other outlets, etc.). Moreover, as I think about my personal brand, it forces me to think about where my priorities are and what impression I want people to get of me. This is, of course, no different than how we should be thinking even sans internet (the same thinking goes into job application materials, for instance).

via Why I Blog — Thomas J. Whitley.