“Our Church Will Be Closed Tomorrow” and Bad Church Marketing

Columbia Snow

 

Let me be clear. I want to say something really dear to my own beliefs. I truly value the church.

Convincing, aren’t I?

The church is valuable to me and my own christology and theology. But that sentence is loaded with performatives. Performativity and performative utterances are ubiquitous in our society from political debates to sporting event announcers. Even though I say that “I truly value the church,” I’m creating another reality with that opening sentence. I’m asserting my authority to do so, and establishing my credibility as an independent and trustworthy source of identity and relevance.

Similarly, churches that use their Facebook pages, “eBlasts” (ok, I’ll stop using that term if you agree to do the same), and tweets to broadcast all the cool meetings and offerings that normally occur on Sunday mornings but are canceled because of a snow shower here in the Carolinas are performing in a way that (consciously or subconsciously) is marketing their services. And doing a poor job of marketing because it’s based in associative grief, something that a Madison Ave marketing agency would seriously warn you against employing in your messages. It’s the same reason you don’t see Apple or Boeing announcing that Monday morning yoga classes have been canceled because the instructor is sick or it’s raining really hard on their Facebook pages and social media accounts (or “eBlasts”).

I follow a number of large churches from all denominational and polity stripes in both the Washington D.C. area as well as New York City on social media. I do that because I’m curious (and remember, I truly value the church). I’ve seen only one social media post by one of those churches to the effect of “we’re canceling this or that service tomorrow because of the incredible amount of snow.” Sure, New Yorkers know how to deal with 24 inches of snow compared to Carolinians who flip their lids with a dusting, but there’s a deeper message there.

 

“Well I won’t argue about the matter. You always want to argue about things.”
“That is exactly what things were originally made for.”

– Oscar Wilde, Importance of Being Earnest

 

Yes, churches should be concerned about their congregants and visitors getting to church. However, there’s a better way to communicate that.

Church marketing is hard. Churches see how community business groups or community garden clubs or other nonprofits use tools such as social media and want to emulate that “success.” However, church marketing should be counter-cultural. It should be *different* (and I don’t say that just as a millenial, Gen X’er, Gen Y’er or whatever category I’ve been placed into by Madison Ave).

I’ve had similar conversations with schools and education instutitions that were our marketing clients. More often than not (especially with independent schools), school websites would be intranets meant more for the families who were already sending their children to the school rather than the correct intended audience. School, and church, websites should not be public facing intranets filled with drop downs of available forms, opportunities, committee assignments, or inside contact information. School, and church, social media accounts shouldn’t be used for important announcements about changing event times or closings or opportunities for insiders already participating. It’s a common and rookie marketing mistake that groups who try to “in-house” their marketing often make.

Websites, and increasingly social media accounts, are front doors to the public. Make your messages intentional and authentic. But don’t fall into the easy trap of doing unconsciously bad marketing through associative guilt because it’s the perceived “easy route to get the message out about the winter weather.”

I’m not sure if my church is open or closed tomorrow. My pastor hasn’t contact me to post up a Facebook status update, even though I’m on the Outreach committee. But I’ve had fun today with her on our “snow day.” We’ve drunk a lot of coffee and caught up on the new season of Top Chef. We’ll see how she does with getting the word out about tomorrow (or God).

Ad Tech Industry’s Impending Crash

“But when networks engage in excessive arbitrage by packaging and reselling inventory multiple times, visibility into the quality of their inventory diminishes, creating an opening for bad actors to inject invalid impressions into the ecosystem. If this sounds eerily like the relationship between collateralized residential mortgages and the 2008-2009 financial crisis, that’s because it is.”

Source: Malvertising: Three Things You Need To Know – Forbes

Throughout his career, Bowie pushed the boundaries of music from all angles: His public persona constantly evolved as he shifted genres like a time traveler’s temporal jumps. He also wasn’t afraid to grasp at the future of business: He launched an ISP called BowieNet in 1998, saying at the time, “If I was 19 again, I’d bypass music and go right to the internet.

Source: David Bowie predicted the Apple Music future in 2003 | Cult of Mac

Homer Simpson Saves His Business with YouTube Ads

“YouTube isn’t just a place for brands with primetime budgets, it has become a powerful tool for small and medium businesses too. If it works for Homer Simpson, it can work for you. YouTube video ads help your small business succeed on the web, just like Mr. Plow.”

Well played, Google.

But they are right… I’ve been seeing great results with client YouTube ads (it takes a little more know-how and technique than typing with 8 total fingers, but the results are out there).

Customer Service via Facebook Messenger

Facebook messenger business1 800

Interesting to see the first company utilize Facebook Messenger for customer service, but it’s not the first instance of companies using messaging platforms such as WeChat to do so…

Rogers offering customer service via Facebook Messenger | Marketing Magazine: “Rogers claimed to be the first telecom company in the world to offer customer care via Messenger. Representatives from the two companies first met earlier this year, said Deepak Khandelwal, chief customer officer with Rogers.”

As I keep saying, messengers (Messenger, WeChat, iMessage, Hangouts, Line, Snapchat etc) are the future of social interaction on the web, so this is a big first step in North America (already happening in Asia just as texting, emoji etc developed there first).

Twitter needs to get its Direct Messaging app and product out there. Quickly.

Authenticity, Social Media, and Presidential Candidates’ Digital Strategy

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I think we have two different definitions of “authenticity,” especially as it relates to marketing…

Marketing Strategy – Ranking GOP Presidential Candidates According to Digital Strategy : MarketingProfs Article: “Donald Trump takeaways: Use social media to be controversial and troll the media—it’s the most cost-effective way to get mainstream media mentions. Obviously, you want to protect your brand with integrity—a line that Trump has crossed a few times—but don’t be afraid to side with unpopular beliefs or call out someone. People are starving for more authenticity.”

From marketing or digital strategy standpoints, there are certainly anecdotal insights businesses and groups can glean from the current crop of GOP candidates for the 2016 election.

This conclusion about Trump’s campaign raises a much needed question about the nature of social media marketing as it relates to authenticity, however. It’s a question I frequently get from clients, especially in the beginning stages of a campaign.

My take is that “authenticity” as a social media tactic involves more than just one way trolling towards something like the media. It means more than being controversial, glib, or quick-to-the-point (especially as a business). Instead, the authenticity that the author says people are starving for has more to do with communicating an experience that is possible.

That is most frequently accomplished by incorporating visual imagery with precise text. So, if you’re looking for authenticity to drive part of your marketing campaign, look to Instagram.

A few examples of product-oriented companies that do a good job of using authenticity on Instagram as part of their marketing are ThisIsGround and Bexar Goods. You can see the types of “lifestyle products” I enjoy viewing and interacting with on Instagram… but I’ve made quite a few purchases from both companies as a result of their marketing there. Or take Newspring Church here in South Carolina… they do a great job with their design, sites, social media campaigns, and Instagram by telling their story and giving glimpses of what it’s like to participate there.

If you’ve been in the public eye for thirty years, have billions in the bank, and once appeared on a network reality show… troll the media in search of authenticity.

If you’re looking to build a successful business or expand your organization or group, then think long and hard about the concept and how you might be able to use social media to showcase glimpses of the experiences that you offer.

A Second Life? Virtual Reality’s Coming Impact on Marketing

Emotion + Experience = Marketing

I do wonder about the scale of virtual reality. With Google investing in Cardboard, and Facebook spearheading Occulus Rift development, there is certainly a case to be made for mainstream adoption.

Of course, there was once such hype around Second Life as well.

Interesting read from Mike Elgan…

How Virtual Reality Is Redefining Marketing: “Advertiser-supported virtual reality and mixed reality content will have experiential marketing content instead of ads. These can not only be convincing and immersive, but potentially social and participatory. Best of all, they can go viral and spread across the world in minutes. And that’s why virtual reality and mixed reality will totally transform marketing. It combines the emotional impact of experiential marketing with the viral scalability of Web campaigns. “

I Love Field Notes (and Good Marketing)

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Those of you who know me well know that I carry a Field Notes notebook pretty much everywhere inside of their Gentleman’s Memo cover with a Space Pen that has their branding on it. That’s a pic from just now as I was writing this. Note the coffee stain on the notebook cover. Character.

Branding hegemony aside, I do love their stuff. I use notebooks more than any other form of technology (analog or digital) for everything. My notebooks have been my “Inbox” for about 10 years now and I lovingly keep them archived in a special order so I can re-reference things or read back through long ago thoughts as needed. Their notebooks are durable, small, and able to take the daily wear and tear I put on them which can be a considerable amount since they ride in my back pocket when not on a table somewhere.

So in the midst of all the Black Friday, Cyber Monday, and Giving Tuesday emails I’ve been receiving from various companies and groups, I was happy to open and then read this one…

Field Notes Brand: “Today only, buy anything and and get a Field Notes ‘Pitch Black’ 3-Pack free. No coupon codes. No minimums. No bull. Heck, you don’t even need to be aware of the deal. If you buy something today, you’re in. But get moving, as we expect Thursday to roll in sometime later tonight.”

Like computer interfaces, the best marketing is marketing that gets out of the way.

Becoming Entreprenuerial In Your Profession

Earlier this year, my good friend Thomas (a PhD candidate and officiant of my marriage) wrote a very timely post about his decision to blog despite some who advised otherwise…

Why I Blog — Thomas J. Whitley: “Though many academics have resisted the move toward ‘branding,’ it has long been a part of academia. One’s credentials, what they’ve written, and where they’ve taught make up their brand and determine, to a large extent, who reads them, who assigns them, and who thinks of them for panel invitations and professional society nominations. Branding has only become more important with the ubiquity of information readily available on the internet.”

Whether you’re a teacher, preacher, business, nonprofit, politician, or insurance salesperson… you should blog.

“Giving away” your knowledge results in so many worthwhile returns.

Trust me.

Should You Use WordPress.com or Host Your Own WordPress Site?

I am often asked by Harrelson Agency clients and potential clients if they should use a WordPress.com site or have us build and host a WordPress site for them. Money is often a main concern, as you can pay $100 – 120 a year for a pretty solid WordPress.com site without much fuss. A hosted WordPress site can cost anywhere from a few hundred dollars to thousands of dollars in building costs, and more for hosting and programming. As with anything, discuss the costs upfront with the agency or company building your site if you go the self-hosted route.

There are advantages to the “set it and forget it” style of a WordPress.com website financially, but there are also a few other variables to consider if you’re looking to have a serous presence on the web and translate that into bigger goals for your company. Remember, WordPress started off as a blogging platform. While you can manipulate a WordPress.com site into a more “professional” looking business or church or group site, it’s not always easy depending on your needs and skill level.

If you do self host, you can use custom / commercial themes, plus all other free themes that exist. You can modify, customize, or do anything that you’d like with your site. With WordPress hosting, you’re limited to a set of free themes that exist in the theme repository. Also, you can’t modify the CSS or other codes within the theme. If you’re looking to customize the site with scripts and customizations (as an author / speaker / consultant / business etc) it’s definitely advantageous to be on your own server. This includes everything from being able to do custom embeds of media to accepting payments to contact forms etc.

Simply put, there are (often mission-critical) things you can’t do with WordPress hosted sites that you can do with a self-hosted site.

Plugins are also a big deal, especially as the web matures. You can upload any free, paid, or custom plugin that you want with a hosted site. This allows you to really maximize WordPress’ potential as a content management system and expand that functionality. With a WordPress.com site, you’re not allowed to upload any free, paid, or custom plugins. Everything from search engine optimization (especially needed in 2015) to handling social media sharing to newsletter delivery to some really cool media handling plugins to how your site displays posts etc are covered. Here are a few popular plugins, but I have a standard 10-15 that I typically install on a new site and highly recommend for flexibility and security and making WordPress more than just a blogging platform.

Of course, spending $99 once a year is a nice idea and provides a sense of regular expense if you’re looking into a WordPress.com site with ads turned off and a custom domain (and a little extra storage). There is a higher initial cost for a WordPress hosted site (typically anywhere from $2,000 to $35,000 for most group, church or business sites depending on many variables). However, the cost of a self-hosted WordPress site over the span of a few years evens out and you get a much “nicer” custom experience that is built around your own brand. This also frees you up from being shackled to whatever changes WordPress.com might or might not make as it evolves as a commercial arm of the larger WordPress ecosystem, as we’ve seen just this week … although the changes are all very positive this time. I’ve never had a client want to go back to something like a hosted service after they realize the options available and how the site “pays for itself” over time.

Maintenance is a very big concern for security and speed reasons these days, or at least it should be an absolute top priority. That does require that you keep your site updated, have backups, keep SPAM controlled and keeping your site optimized. That’s something we do for clients, of course. WordPress.com frees you up from that worry or need for maintenance, so that’s a plus for that side of things. However, like everything else, it’s a tradeoff between convenience and the ability to make something truly “your own” in terms of appearance and functionality.

The biggest point I always make when comparing what we can do with what WordPress.com hosting offers is that I believe you really cannot maximize the potential of your site / blog / online presence / long term branding unless you have access to the additional functionality of plugins and the ability to maintain custom modifications (and get down to the nitty gritty code based level allowing for you to make the site look and act like you’d like for it to). Being able to take payments, offer audio / video / text media downloads etc are all big benefits of what we offer with a self-hosted site, but the biggest benefit is that it’s “your” site and belongs to you, whatever may come down the road.

WordPress Reboots and Opens Up Code Base

Today we’re announcing something brand new, a new approach to WordPress, and open sourcing the code behind it.

Source: Dance to Calypso | Matt Mullenweg

I frequently talk with clients or perspective clients about the differences between having a site on WordPress.com and having a self-hosted site on WordPress (I’ll write more about that soon). The biggest difference being that if you have your site on WordPress.com, you’re trading off some functionality and customization for a more “set it and forget it” approach to having a site or blog. Of course, both options have their advantages and disadvantages (again, more soon on that).

I’m glad to see WordPress.com code being opened up and the switch from PHP and MySQL to Javascript and an API for backend power, but I’m a little cautious about what that means for the self-hosted sites (WordPress 4.4 is coming) in terms of the amount of work I’ll be doing in December to update our clients’ sites 🙂

Regardless, glad to see the open web taking on the likes of Medium and Facebook.

Visually-Driven Information-Rich Explainers

It’s an opportunity for visual storytelling that you won’t find anywhere else on the web.

Vox’s email announcing their arrival on Snapchat included this:

We’re using it to create a new form of deep, visually-driven information-rich explainers that we’re really proud of, and we think you’ll really like. What’s more, they’ll only exist on Snapchat, and they’ll only last for 24 hours each.

Source: Find Vox on Snapchat Discover – Vox

I read lots of tech jargon and buzzword filled studies and announcements everyday, but “visually-driven information-rich explainers” is a new one. I’ll have to use that myself in a meeting sometime soon.

Explainers aside, it’s definitely interesting to see how Vox, Vice, Buzzfeed, The Verge, Gawker’s sites etc are pivoting. Their once advertising and story heavy front page sites, that more resembled a traditional print newspaper than something like a “blog” or “news website” (I think of boing boing), are being put on the back burner to the flow outward of their news.

There are very good reasons for this that we can all take something from despite our business goals. Advertising revenue on that mode of website is drying up as ad technology gets smarter, marketing directors get wiser, and viewers start going elsewhere for their information binges or check-ins. That shift of advertising revenue probably doesn’t concern your business or group etc.

Those elswewheres, however, do. And for the time being, those elsewheres are social networks.

You probably arrived here from seeing this post on Twitter or Facebook or Google+ (hey, some do). “Social” traffic on this blog and many of the client sites we manage has proven to be “stickier” than traffic coming straight from a Google search, unless the search was for a highly targeted keyword (say “visually-driven information-rich explainers”).

However, reaching people on social networks and getting their attention is not as easy as it was just four or five years ago. That’s obvious if you have tried to put up a Facebook post on your company’s page and waited for the highly qualified traffic to come rolling in without any further effort (hint: it won’t).

Vox gets this as do many of the news / destination sites in their genre of web writing. Companies and groups successfully leveraging (to use another buzz term) social media networks for traffic, engagement, or leads are also aware of the challenge.

To be honest, the ability to tap into social networks is only going to get more difficult and … bizarre in the coming years. Again, Vox etc understand that their their websites are transitioning into “dumb pipes.” It’s the same thing we all want from our cable companies or internet providers… don’t fancy up the service, just give us fast access to the web. We’ll find all the entertainment we need without Comcast throwing in a package deal.

Except websites are dealing with content and information, rather than bandwidth, for their flow outward. Why does Vox etc care about having their “explainers” going out to Snapchat? Because that’s where we’re increasingly going to find the news and content and opinion that we want to have when we want to have it. I’d venture to bet that Vox.com’s traffic coming in from mobile Safari on iPhones isn’t as stimulating to their bottom line as the traffic coming in from social sites.

Social networks aren’t just about pictures of your friends’ babies or cat pictures anymore. Something like 35% of Americans viewed Facebook as their main news source last year and 8% viewed Twitter as the same. That’s only increasing:

How do social media users discover news? Facebook is an important source of website referrals for many news outlets, but the users who arrive via Facebook spend far less time and consume far fewer pages than those who arrive directly. The same is true of users arriving by search. Our analysis of comScore data found visitors who go to a news media website directly spend roughly three times as long as those who wind up there through search or Facebook, and they view roughly five times as many pages per month. This higher level of engagement from direct visitors is evident whether a site’s traffic is driven by search or social sharing and it has big implications for news organizations who are experimenting with digital subscriptions while endeavoring to build a loyal audience.

Interestingly, we’re running into a unique situation in that social networks as we know them are morphing into something else just as news, content sites, and companies are figuring out how to use them for traffic back to their own sites.

In the last year, we’ve seen the rise of Facebook Instant Articles, Apple News, Google Now, Snapchat Discover etc. “News” is blending in with editorial content and the method of delivery based on a person’s preferences is where the money is going to flow.

If you haven’t already, check out Nuzzel and you’ll see why.

That’s because our social preferences and our media consumption preferences are coalescing in this third generation of the web. “Going to” Facebook to check our newsfeed will seem as antiquated as picking up a newspaper from a newsstand to check the day’s news. However, once newspapers started being delivered to our homes, we started viewing the news differently. The same thing is happening here with social. The news / content /info we want (and the algorithms think we need based on our bank balance, location, heart rate, travel speed, or upcoming schedule) is going to be coming to us, via messengers and notifications on our mobile devices.

Messengers are the next wave that is quickly coming to the US (already happened in much of the world outside North America just as texting, video chat etc took a while for Americans to catch on). These initiatives by Google, Facebook, Apple, Snapchat etc are a very real signal that they want to be the distributor of the content that we’ll inevitably be receiving via Facebook’s Messenger or WeChat or Whatsapp or whatever we all network shift to for our social spaces in the next 3 or so years.

What does that mean to your small business selling widgets or your nonprofit?

Everything if you’re doing any marketing on the web in 2015.

Do the reading if you want to be treated like a professional

The reading exposes you to the state of the art. The reading helps you follow a thought-through line of reasoning and agree, or even better, challenge it. The reading takes effort.

If you haven’t done the reading, why expect to be treated as a professional?

Important thoughts from Seth Godin. Keep up with the reading, regardless of what you’re doing.

The Web Strikes Back

Google has actually been indexing the content of mobile applications for two years now, as a move against the search giant’s potential obsolescence as the world of computing increasingly shifted off the desktop and to take place inside native applications running on consumers’ phones. Since its launch, Google has expanded its ability to surface “deep links” (links that point to pages inside an app) from beyond a small set of early adopters on Android and now indexes applications across both major mobile platforms, iOS and Android.

Source: Google Search Now Surfaces App-Only Content, Streams Apps From The Cloud When Not Installed On Your Phone | TechCrunch

Interesting concept of “streaming apps” from Google… basically allowing people to use the functionality of native apps without having to leave the browser and / or install the actual app on their device.

Of course, not every app developer is not going to participate in this, but it does mean that Google is thinking of creative ways to keep the web (and web advertising) relevant in the app dominated present.

Don’t Sell Out.

At some point in the past ten years, selling out lost its stigma. I come from the Kurt Cobain/“corporate rock still sucks” school where selling out was the worst thing you could ever do. We should return to that. Don’t sell out your values, don’t sell out your community, don’t sell out the long term for the short term. Do something because you believe it’s wonderful and beneficial, not to get rich. And — very important — if you plan to do something on an ongoing basis, ensure its sustainability. This means your work must support your operations and you don’t try to grow beyond that without careful planning. If you do those things you can easily maintain your independence.

Source: Resist and Thrive — Medium

As someone who runs a marketing agency but comes from the Kurt Cobain school of “not selling out” myself, I found lots to identify in this post from Kickstarter’s CEO.

We’ve lost the notion of “selling out,” or it doesn’t sting like it once did when someone accused you of such or called you a “poser.” Remember the term poser? We should bring that back.

Too often, we sell out. We lose our idealism and our independence and we trade in our soul for those things that make us a few more zeroes of digital currency.

It’s not worth it, trust me.

Be yourself, whether you’re an entrepreneur or a church or a nonprofit group.

It’s much more difficult, but it’s more rewarding (even financially).

It’s about the ads

“The goal of Facebook Instant Articles is to keep you on Facebook. No need to explore the larger Web when it’s all right there in Facebook, especially when it loads so much faster in the Facebook app than it does in a browser.

Google seems to have recognized what a threat Facebook Instant Articles could be to Google’s ability to serve ads. This is why Google’s project is called Accelerated Mobile Pages. Sorry, desktop users, Google already knows how to get ads to you.”

Source: How Google’s AMP project speeds up the Web—by sandblasting HTML | Ars Technica

“Speeding up the web” is a wonderful sentiment, but Google, Apple, and Facebook are well aware of the impending transition to a post-mobile computing interface that will transform how we see and interact with advertising.

Google AMP, Facebook Instant News, and Apple News are stop gaps to make a few more dollars on a rapidly transitioning medium (web advertising) as it exists in its current state.

Amazon’s Retail Store, Uber Surge Pricing, and The Ever Changing Price of Things

“It’s all about the data. Under the hood, the Amazon store has a few unusual features. Every book has a shelf tag that includes a capsule review from the website, a star rating, and a barcode. There are no prices listed. To get the price, you scan the code with the camera of your smartphone and the Amazon app. If you don’t have a smartphone or the app installed, an associate can do it for you. This brings up the product page for the item you’re looking at, with full reviews, specs and pricing.”

Source: Amazon’s Retail Store Has Nothing To Do With Selling Books – Forbes

Price is the main motivating factor in most purchasing decisions under $50, so it’s interesting to see that Amazon is trading off that variable with the need to scan a code with its app on your smartphone in order to give you the information.

There’s a very good reason Amazon wants to do that, of course… if you have the app installed on your smartphone and use it in their store, they are able to (in relative real time) offer up a more customized, or personal, shopping experience to you based on what Amazon knows about you. If you’re online in 2015, that’s probably a good deal, especially for Prime members with Echo’s and a long purchase history like me and my family.

Variant pricing will initially surprise consumers. “What do you mean he gets to buy that Star Wars book for $2 less than I do?” will be a common refrain. Amazon knows my wife and I have a little boy due to arrive any moment now (or they should based on our recent purchases), and they know I’m a Star Wars fan based on my Amazon Prime Movies streaming, and purchase of toys and collectibles for our kids (*cough* … ) or the frequent amount of times our 5 year old asks Alexa to play the Imperial March from the soundtrack.

So, psychologically there’s a great deal more involved with a purchasing decision than price point.

As we move towards a cash-free and digital transaction based economy (thanks, Apple and Android Pay!) and continue to contribute both our data and our purchasing habits to recommendation engines, it will be more economically efficient to move towards a market where goods and services are based on context and situational awareness (Uber’s Surge Pricing, for example).

“Showcase Stores” such as Best Buy get this. Even the weekly grocery store discount ads in the newspaper circular (for us old folks) will follow this lead and require an app or an interface not based on universal pricing in order for the “cost” of something to be displayed. Our nearly automated financial markets full of nano-second timed transactions carried out by bots are already there.

Time for advertising and marketing to catch up.

It’s going to be a fun decade ahead.

“Hey Alexa, play my Beatles mix. And order more newborn diapers.”

Bigger Fixes Nothing in Churches

“CHURCH: Stop preaching downloaded sermons from other preachers. If you found it online, so can the congregation. People want to hear your take on God’s Word, not a re-heated sermon from someone else.”

Source: Bigger Fixes Nothing (7 Unexpected Steps Toward Church Health) | Pivot | A Blog by Karl Vaters

Saving these for later… and for clients.

So true.

Goodbye, Oyster.

“Looking forward, we feel this is best seized by taking on new opportunities to fully realize our vision for ebooks. With that, we will be taking steps to sunset the existing Oyster service over the next several months. If you are an Oyster reader you will receive an email personally regarding your account.”

Source: oysterbooks

Hmm… never a good post to make on a Friday night before Halloween… I wonder if it was poor uptake, Amazon Kindle Unlimited, or just market economics of the ebook subscription model?

Your phone’s homescreen is dead; or how native advertising wins in the post-mobile world

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“Part of this will entail  a shift in advertising to permission-based advertising:  asking the consumer whether she wants to see an ad — which would be asking her if she wants to receive information — for a particular brand at the current time. The consumer will have the choice: yes, I’m in the supermarket and I want to see the weekly specials; or no, I’m driving and I only want to receive breaking news that’s relevant to my family. She would no longer be forced to page through or scroll through irrelevant ads to reach what she needs.”

Source: Notification: The Post App World Revealed – Ad Tech Daily

I’ve been doing a ton of work and research in what comes “after” mobile… meaning, what advertising and marketing looks like now that our mobile devices are being used more than our laptops and desktops.

Your iPhone will look dramatically different in a few short years. I don’t mean the physical part. I mean the part you’re interacting with at the level where you once opened an app to check your latest Facebook Like notifications or new emails. There will be little-to-no reliance on that grid of apps that you belovedly call your homescreen.

I’ve been using my iPhone and Android phones this way the last few weeks and it’s been transformative. I could never go back to relying on opening apps from a homescreen to receive, process, or even create information (more on that soon).

Google, Apple, and Facebook all understand that the “future” (as in the next few years) will be dominated by notifications.

Just to think, Twitter had it right with Track all those years ago. Shame they double clutched the ball.

Native / content – advertising / notifications win… adblockers plus notifications plus better ad technology means branding and advertising will conflate. It’s going to be wild. Put on your VR helmets!

Discovery marketing = notifications.

 

What’s good (and bad) about Amanda Palmer’s style of marketing?

superfriends

Amanda Palmer did an AMA on the /books subreddit yesterday on the topic of her book The Art of Asking, so the Thinking.FM hosts pulled a Superfriends on Friday night and recorded 90 minutes of thoughtful discussion about Palmer’s tactics and the nature of the artist in an age of self-promotion.

I think it’s an interesting conversation that anyone seeking to go out on a limb and chart your own path (whether as a businessperson, artist, speaker etc) should consider:

“On this special episode of Thinking, Sam is joined by Elisabeth, Thomas, and Merianna (the other Thinking.FM podcasters) for a roundtable / Superfriends discussion of whether or not Amanda F. Palmer is a marketing genius. Along the way, they discuss the right and wrong ways to promote yourself whether you’re an artist, musician, author, professor, or civilian.”

Social Media Marketing’s Decline

“It feels weird admitting this, too: We as a Buffer marketing team—working on a product that helps people succeed on social media—have yet to figure out how to get things working on Facebook (especially), Twitter, Pinterest, and more.

And that’s super scary to admit.”

Source: We’ve Lost Nearly Half Our Social Referral Traffic in the Last 12 Months

Brutally honest (but incredibly smart) post by the Buffer marketing team. If you don’t know, Buffer is one of the services out there that allows you to easily share your content from one place to another by hooking everything up together. It’s a great service (I use competitor dlvr.it here but I do use Buffer with a few clients).

So often I have these sorts of conversations with existing or potential clients that have to do with the dwindling returns on using Facebook, Twitter, or LinkedIn to try and get more pageviews back to a site or newsletter.

Part of the problem has to do with the nature of metrics and how things are changing, part has to do with the maturity of social media, and part has to do with the realization of businesses that if you really want to get a vast number of clicks back to your site, you’re going to have to pay for them (organic reach via social is all but dead if you’re not willing to invest in a social media manager or a consultant like me… just saying). Social media has changed and evolved. Social media is not an umbrella. You can’t blast out a post to Twitter and Facebook and wait for the clicks to come.

… and you shouldn’t be waiting for clicks.

Stop Worrying About Your Website’s Design

I have this conversation with website build or revamp clients almost daily… It might sound odd for someone who runs a web marketing company to say that website design really doesn’t matter as much as you think it does. But it’s true. Focus on the other aspects of your business and stop worrying whether your site has too much white space.

The expectations of people visiting your site and our collective notions of web design have changed to the extent that “pretty” isn’t necessarily “better” due to the speed of your page and the experience (content) your site offers (particularly on mobile).

Sergio Nouvel has a good write up about this with more salient points:

“This switch from web design to experience design is directly caused by the shift from web pages to digital products, tools, and ecosystems. Web pages are just part of something much bigger: mobile apps, API’s, social media presence, search engine optimization, customer service channels, and physical locations all inform the experience a user has with a brand, product, or service. Pretending that you can run a business or deliver value just by taking care of the web channel is naïve at best and harmful at worst.”

Source: Why Web Design is Dead | UX Magazine