Sam Harrelson

New iPhone Unanswered Questions

There’s an interesting thread going on at FriendFeed around VentureBeat’s piece on what Steve Jobs didn’t say today in his SteveNote announcing the new iPhone 3G:

iPhone 3G questions unanswered: AT&T subsidy, 3G data price, no video? – FriendFeed: “iPhone 3G questions unanswered: AT&T subsidy, 3G data price, no video? 1 hour ago”

FriendFeed is really (rapidly) becoming a place for interesting discussions. Sure, that takes away from blog comments, but getting upset over that is like a band getting upset that kids are remixing their songs on GarageBand. Be thankful that people like your content and keep playing.

iPhone 3G

Want (no video, no IM client, no cut and paste… but still hot):

FriendFeed + GTalk = Twitter Alternative?

So, I’m goofing around with possible Twitter clones and decided to leverage FriendFeed‘s aggregation of GTalk’s status update messages and see if that would work.

Here’s what it looks like:

Pretty nifty if you are using FriendFeed’s web service or using Twhirl to watch FriendFeed.

Plus, there are comments and groupings ftw.

Embargoes and The Rest of Us

Although I did win “Best Blogger” at the Affiliate Summit Pinnacle awards this year, I am by no means an A Lister. I live in North Carolina, I don’t blog 20 hours a day and I’ve never been on the Gillmor Gang (although Gillmor did comment on one of my posts a while back, which was neat).

So, I was a little surprised last month when I unknowingly broke an embargo regarding Disqus’ integration of Seesmic…

Disqus Now Has Seesmic Integration at CostPerNews: “Now, you can enable video comments through Seesmic integration with Disqus.”

I’m reminded of this because I was goofing around on Summize this morning and came across this back-and-forth between Robert Scoble and CenterNetworks’ Allen Stern:

Truth be told, I stumbled upon the new feature that morning while approving a comment and just before heading out on a flight. I thought it was curious, so I did what any blue-blooded American with a blog would do… I blogged it. I was almost late for my flight, but I thought it was a neat new feature that I wanted to share with my small yet devoted audience here.

When I landed later that day, I had a number of emails flood into the BlackBerry asking why I “went early” with the story and broke the embargo. I felt bad at first, but then I realized that I had blogged about a feature that was already there… how was that breaking anything?

If I had been aware of such an embargo, I would have definitely not posted the story until the approved time (I’ve honored dozens of them here) and really don’t see the need or gain from being able to yell “FIRST!” on TechMeme at this point (this blog has been around for a while, is comfortable in its little niche and is not meant to be on TechMeme anyway).

Moral of the story… if you’re a tech provider / merchant and you’re going to put a-listers under an embargo, don’t release the feature early so that z-listers like myself can see and blog about it.

Belated apologies to Robert, Allen, TechCrunch, etc for jumping the gun of a race I didn’t know I was running.

Amazon Kindle

Finally getting one in the mail…

I can’t wait.

I’ll give it a video review as soon as I get it in my hands!

Motive Interactive Videos (Chris Rodeno)

We’re doing a few videos highlighting the awesome staff of Motive Interactive this week.

Here’s the first featuring affiliate manager Chris Rodeno:

More to come…

10 Steps to Tracking Your Social Reputation

After my whuffie post last week, I had a number of people ask me how to keep track of their social reputation beyond just doing Google searches on yourself or your company’s name.

First of all (and perhaps most importantly), you have to get an RSS reader (aka feed reader). You don’t have the time yada yada yada, but if you care about your online reputation or who is mentioning you or your company, then you certainly have the time. If you’re on Windows, grab FeedDemon (free). If you’re on a Mac, use NetNewsWire (free). If you’re on Linux, grab Liferea from the depositories. If you want to live “in the cloud” and use a web app, you can’t go wrong with Google Reader.

Got one? OK, next step… actually find places that have the data your’e looking for. Here’s how I do it for myself, CostPerNews, my podcast and Motive Interactive:

1. In your feed reader of choice, create a folder called “Vanity Searches” or “Social Graph.”

2. Grab the “Google Alerts” for all of the terms you need to watch. This is social reputation 101 and chances are you have heard of Google Alerts. However, it’s amazing to me how many online marketers don’t use the service. You can get email. This is delivered by email instead of RSS as well.

3. Google Blog Alerts works similarly to Google Alerts but is a little more comprehensive. There’s some redundancy with Alerts, but it’s still worth watching.

4. Another oldie but goodie is Technorati. While not always up to date or accurate, there’s still some value in watching your brand there. Just put in whatever term or name your watching in the search bar on the upper right and grab the feed on the results page by clicking the RSS button.

— Now that we’ve gotten the foundation out the way, let’s go to the good stuff —

5. Here’s an excellent “Yahoo Pipe” for keywords that monitors news sources from multiple sites such as Digg, Technorati, Yahoo News, PRWeb, and Google News. Just put in whatever term you’re looking to watch, hit “Run Pipe” and then click the RSS button beside “More Options” on the right. This is probably my favorite way to track things on the web.

6. The grandaddy of all Yahoo Pipes for vanity searching is the Social Media Firehose. Works the same way as the keyword pipe above but gives a wide blast of data. It’s valuable, but you have to weed through a lot of duplications. Still recommend.

7. While you’re at Yahoo Pipes, grab the “Twitter Reply Sniffer.” Basically, this is a way for you to stay aware of anyone that @’s you in Twitter (you’re not on Twitter? Geez). Put in the terms or names you’d like to keep track of and you’ll get a custom URL. You then have the option to receive new alerts via Google, email, phone or RSS. Click on that orange RSS button called “more options” over on the right and add it to your “Social Graph” folder in your feed reader when the prompt comes up. Presto.

8. If your company might have some mentions on YouTube, you can track user tags and mentions using this YouTube tag Pipe. Not useful for everyone, but still good to have in the old feed reader.

9. Along those same lines, you can’t go wrong with Summize. Instead of just monitoring @’s on Twitter, Summize notifies you anytime a term you specify is mentioned. Grab the RSS feed on the right and add it into your feed reader. Highly valuable.

10. FriendFeed is becoming a great way to keep track of how others perceive you in the social media space because it is one big aggregation ball of goo. However, you can make some sense of out that with FriendFeed’s nifty search feature. Just put in whatever you’re keeping track of and grab the RSS from the page (should be in the URL address bar). Add that to your feed reader for sure.

If you follow those 10 steps, you should have a pretty good grip on what people are saying about you on the social web from Twitter to FriendFeed to blogs to Digg to YouTube. My “social graph” folder in my feed reader is increasingly becoming the first place I go in the mornings for news just to see if there’s anything going on that I’ve missed or to see if there are any conversations I can have with fans, friends, foes or potential evangelists.

Hope this helps!

GeekCast 21: How to Recruit Affiliates

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Shawn Collins, Jim Kukral, Lisa Picarille and I recorded GeekCast 21 on Tuesday. If you’re interested in how to recruit affiliates in this changing landscape, give it a listen…

GeekCast 21: The Art of the CPA Pitch : GeekCast.fm: “The first few minutes of the show describes innovative ways to recruit affiliates outside of the traditional emails and cold calls (which are becoming increasingly ineffective). The conversation steers into the direction of why companies like Apple and Microsoft fight over the ‘cool’ factor in their marketing campaigns.”

The show runs about 80 mins and is filled with all sorts of geeky goodness (Twitter, video, stats, etc).

AvantLink Throwing Email and Search Affiliates Under the Bus

AvantLink has a post on their blog addressing the now effective (as of June 1) New York state “affiliate tax.”

While most of the post does a good job of laying out the issue with practical examples, this part at the end of the post caught me by surprise:

New York Sales Tax, Merchants and their Affiliate Programs · AvantLink’s Affiliate Marketing Blog: “To prevent falling into the scenario of Example 2 we propose adding the following terms to your Merchant program terms:

‘New York State Affiliates may not solicit New York State residents by using flyers, newsletters, telephone calls, e-mails, PPC ads, or any other type of Internet marketing techniques besides web site advertising links.’”

That’s well and good for some affiliates who still just do banners, but I’d argue that many (if not most) affiliates doing more than $50 a month now utilize some sort of PPC or email component as a part of their campaigns or traffic generation. To amend merchant terms saying that affiliates can only use banners seems more than heavy handed and follows the same draconian logic as employed in the actual NY state law.

If you look at the “Top 10 Affiliate Programs” from last month, at least 7 (probably 9) of them rely (some heavily) on PPC and email. To lop off those channels of traffic generation within a network doesn’t solve the NY problem.

Affiliate marketing has become a much larger umbrella than just banner ad placements on static html websites. In addressing this issue, we need to make sure we’re letting both merchants and NY state know that.

What am I missing here?

[Update] Gary from AvantLink adds this in the comments on their blog post:

4Gary M on Jun 3, 2008 at 6:30 am:

Our recommendation does not disallow email marketing and PPC altogether. Rather, email and PPC targeted at New York residents.

While that’s a good point and clarification of the suggested terms, I still don’t think it’s a fix for many/most affiliates doing business in NY state or with their residents. Geo-targeting is an expensive proposition and this seems to be putting yet more responsibility on the affiliate and further alleviating the merchant from responsibility or diligence.

Is the NY State Affiliate Tax That Big of Deal?

There has been much hand wringing in the world of affiliate marketing over the so-called New York state “affiliate tax.” However, as Trust points out on ABW, it doesn’t seem that 99% of merchants running affiliate programs care much…

How Are Merchants Finding Out About This? – ABestWeb Affiliate Marketing Forum: “Looking at this list and I only see about 40 merchants (so far) which is maybe at most 1% – 2% of merchants with affiliate programs who have dropped NY affiliates. So was wondering if we have a whole bunch more coming and if all the merchants know about this or what. Or if it’s going to be an overall small percentage that drop affiliates.”

Is that a symptom of poor communication by New York state legal authorities, legal counsels, affiliates…or is this really not that big of deal?

There have been a plethora (literally) of blog posts in the affiliate-blog-osphere about the issue ranging from Shawn Collins and Linda Buquet‘s respective reporting to ReveNews coverage to Peter Bordes at Relevantly Speaking chiming in to our discussions on GeekCast to even networks like ShareASale offering strong and well thought-out advice for merchants.

However, merchants really don’t seem to be paying too much attention to all of this.

Once again, I defer to Trust on ABW:

I guess I was expecting a whole slew of new drop notices today, haven’t seen anybody post anything new. In the end if it winds up only being about 1% – 2% then that’s really not much at all. I guess we’ll have to wait to see how this turns out but at this point not as bad as I thought it would be. Time will tell.

Is this just the latest Froogle?

I’m not so sure. I do think there is a considerable need for affiliate marketers to educate and inform merchants about the viability and importance of the performance channel in terms of their bottom line, but “affiliate marketing” as we know it is SO wide ranging and dispersed at this point that it would take Microsoft creating their own loyalty program to get us to organize… oh, wait.

In other words, our conception of “affiliate marketing” (in my opinion) is rapidly evolving away from just the network/affiliate model that has served us well (and badly) for the last decade. “We” are moving into video, lead gen, offline, mobile, widgets, social media, search and all sorts of places that we didn’t envision a decade ago. I would venture to say that at least 75% of the people doing affiliate marketing don’t even know they are doing affiliate marketing.

I’m not arguing for a name change or anything of that nature. However, I do want us to realize that while the NY affiliate tax has certainly caused its share of fear and loathing, we need to realize that this industry has fractured and continues to move away from anything resembling an industry. Coming up with an organized group to represent its needs and views may be as difficult as getting merchants to address the NY state issue.

So here’s my take: Merchants are letting legal figure this out (if they even need to). We should be proactive but realize that interstate commerce is a very complicated subject and requires highly skilled lawyers (and such) to grok. I doubt if NY state’s tax will survive the appeal process based on my understanding of what’s happening, but I’m no lawyer.

In the meantime, it looks to be business as usual.

Twhirl and FriendFeed Room Sharing Coming Soon?

Twhirl (recently acquired by Seesmic) is the most interesting of the Twitter desktop apps. I’ve never been a big fan as I relied heavily on Twitter’s GTalk integration to get real time updates and use Track via XMPP.

However, for FriendFeed, Twhirl rocks.

So, I found this note from Seesmic’s Loic Le Meur interesting…

I’ve been playing with FriendFeed’s Room feature in the Affiliate Marketing Room. It’s fairly nifty and should only get better.

Loic mentioned on a Gillmor Gang podcast a few weeks ago that Twhirl is working on a feature to allow for XMPP to flow through its service in Twitter as well. If that happens, I might be using Twhirl a great deal more.

Affiliate Marketing on FriendFeed

For any affiliate marketers who are also FriendFeed users or fans, I created a public room called “Affiliate Marketing”:

FriendFeed: “Affiliate Marketing” Room

Why would this be useful? Well, you get the best of FriendFeed (comments, sharing of interesting or relevant stuff from around the web, some aggregation, RSS etc).

No high expectations for this, just thought I’d put it out there for any aff marketers already on FriendFeed (and if you are, make sure to friend me at samharrelson).

New Hat

I have a hat fetish. I admit it. I can’t help it.

So, I was very excited to see my new awesome hat arrive from Canada (via eBay):

Yeah, it’s Indiana Jones-esque but that’s sort of the point. I’ve been searching for years for the perfect that I can wear on the trail, in an airport or on the road. This one might solve that problem (plus it looks pretty cool and can provide some good branding material… maybe I should add a beard?).

Thoughts?

CAN-SPAM Compliance Conference Call Tuesday

UnsubCentral and the Email Sender & Provider Coalition (ESPC) are holding a free conference call next Tuesday to discuss the recent changes to the federal CAN-SPAM law and what mailers and marketers should know about the changes.

Total Compliance: What the Changes in CAN-SPAM Mean for You

Join experts from the Email Sender & Provider Coalition and UnsubCentral as they team up to help marketers discover the information needed to successfully navigate the new CAN-SPAM rule provisions. Register today!

Date: Tuesday, June 10
Time: 2 PM EST / 11 AM PST
Duration: 45 Minutes

You will learn:
How to clearly interpret the new regulations
How the new rules affect your daily business
How the new rules will apply to different scenarios
What you need to know to avoid legal issues”

One of my good pals and bright guy John Engler from UnsubCentral and Justin Weiss, Associate Counsel at the Digital Policy Group will be the speakers. This looks like a great event for mailers and CPA marketers / networks as well as anyone interested in the legal side of performance marketing. I’ll be on the call taking notes as well.

What’s Your Whuffie?

One of the things I put at the top of the priorities list during my first week at Motive Interactive was to make sure we owned our online reputation in terms of subscribing to the various vanity feeds (Technorati, Twitter Track (still down at the moment), Google Alerts, Yahoo Pipes for YouTube and Flickr tags, etc) as well as making sure we popped up with favorable items when you search for “Motive Interactive” on Google.

It’s common sense, but SO many marketers and networks overlook this very foundational step in their reputation and brand management.

For instance, if you search “sam harrelson” on Google, my web activity (all of it really favorable) dominates up to the very last listing on page 10 when another Sam Harrelson from Washington State shows up as a part of a political donation site (ironically enough, he donated $1500 in ’05 to a House race in New Jersey… the home state of my political arch-nemesis, Shawn Collins). You have to go to page 26 to find another Sam Harrelson mentioned.

But the key is that your rankings look interesting, unique and relate to your mission in life/work/career/whatever. Video, audio and pics are essential for that.

That’s not a huge deal since people rarely get to page 26, but if you are trying to build your company or personal brand and grow a positive reputation, you surely need to make sure you are ranking well for your own name since going to Google has become the new indicator of “Whuffie.”

Just something to keep in mind and yet another reason to get involved in the social web.

II Kings by Cogan and Tadmor

Want:

Mordechai Cogan and Hayim Tadmor, II Kings: A New Translation with Introduction and Commentary « Biblical Studies Notebook (BSN): “II Kings (Volume 11 in the acclaimed Anchor Bible) is the chronicle of the raging conflicts that tore the United Kingdom of Israel apart, creating the rival nations of Israel to the north and Judah to the south. It tells of the time of the great prophecies of Elijah and Elisha, and of the legendary conquerors of not only the Jews, but the whole of the Middle East – Sennacherib, Hazael, Tiglath-pileser III, Nebuchadnezzar, and Shalmaneser.”

Looks like a great translation by two highly respected scholars.

Motive Interactive

I’m in San Diego for the week as I begin my first full week as the Director of Performance Marketing at Motive Interactive.

You’ve probably heard of Motive Interactive if you’re in the affiliate space but probably not exactly sure who they are, what they do or how they stand out from the crowd of CPA and affiliate networks that have been in full bloom for the past five or so years.

That’s what I’m here to change (as well as grow the network of course).

I got my start in the world of affiliate/performance marketing years ago with an email firm (SubscriberBASE) that eventually morphed into a CPA network (AdDrive), so I’ve always had a soft spot in my heart for the pure CPA world. Along with that, I’ve always been a firm believer that one day a network would bridge the gap (chasm?) between the CPA world and the pure rev share world and thereby get the best of both for publishers and affiliates. A few networks have tried it, but no one has been successful. I’ve got the opportunity to do that here at Motive. So, when this position was offered to me, I couldn’t turn it down.

So what makes Motive stand out from the crowd?

Let me show you.

Tomorrow (Thursday May 29), I’m doing demos for a few larger affiliates as well as folks who might be interested in what Motive is doing and why I would be crazy enough to get back into the turbulent world of CPA networks while I preach social media marketing. I’m here all day and night and I’d love to show the affiliate managers here the power of blogging by saying “Oh yeah, I’m giving this person a walk through because I blogged to see if anyone would like a walkthrough.”

Not only is this a demo and walkthrough of the network, but we’re launching Advent2.0 (Advent is the technology behind the Motive network) later in June and I’d love to have your input as to what you would like to see, what tweaks we could make to improve things and what sorts of offers you’d like to see in a network.

All that said, give me a call/txt (803.413.6834), send me an email (sharrelson@motiveinteractive.com or any of my other 97 email addy’s), send me a direct Tweet (samharrelson), send me a Facebook message, comment here… you get the point… and let’s set up a quick 5, 10, 30 or whatever time slot and chat. It’s not a pitch as much as an explanation.

I’d love to show you what we’re up to, where we see the industry heading and why you should be interested in Motive. Good things are happening here, trust me.

Seriously, I’d love to show you around. Get in touch.

(Special thanks to Linda Buquet! BTW, If you’re not following her coverage of the NY state affiliate tax, you’re missing out.)

Pondering the Cloud

I’ve long been an explorer and proponent of “the cloud.”

However, I’ve recently begin to not only rethink that dedication and allegiance to remote server data storage for all of my email, docs, calendars, pics, spreadsheets, notes and feed reading (all through Google btw), but to also pull back and start relying on desktop applications like Mail.app and NetNewsWire and iCal on my Mac.

I’m even missing working on Ubuntu full time these days. If you’ve been following me here on CPN over the past few years, you know that I was a devoted user of Ubuntu as my sole operating system. I got away from that when I bought this MacBook Pro last November, but I’ve recently been playing with the new release of Ubuntu called Hardy Heron and I must say that it’s incredible and makes me ponder switching back to my open source ways.

I have always been a rebellious spirit, so when I read things like this, my inclination to rage against the machine kicks in again…

BBC NEWS | Technology | Storm warning for cloud computing: “The issue was recently highlighted by reports that the Canadian government has a policy of not allowing public sector IT projects to use US-based hosting services because of concerns over data protection.

Under the US Patriot Act the FBI and other agencies can demand to see content stored on any computer, even if it being hosted on behalf of another sovereign state.

If your data hosting company gets a National Security Letter then not only do they have to hand over the information, they are forbidden from telling you or anyone else – apart from their lawyer – about it.

The Canadians are rather concerned about this, and rightly so. According to the US-based Electronic Frontier Foundation, a civil liberties group that helped the Internet Archive successfully challenge an NSL, more than 200,000 were issued between 2003 and 2006, and the chances are that Google, Microsoft and Amazon were on the recipient list. “

So, who knows… I may be making the Big Switch back to Ubuntu even though I do love the adaptability and applications that this Mac affords. It’s a splendid machine… but it feels soul-less. When I was on Ubuntu, I was constantly enjoying the benefits and the challenges… the surprise compatibilities and the frustrating inconsistencies.

There’s something to be said about freedom in software and freedom from oppressive governments that circumvent constitutions in the name of protecting that freedom.

Linkshare Teams with the DMA on NY Affiliate Tax

Affiliate networks are beginning to get more active (or at least more vocal) on the New York state affiliate tax issue.

CJ has weighed in with a general call for due diligence, ShareASale has been more proactive and involved with the issue both on their blog and in the ABW forum. Then during the GeekCast podcast yesterday, Shawn Collins discussed Linkshare’s partnership with the DMA over the issue.

Here is the email Linkshare is sending out to publishers today:

LinkShare has issued the following invitation to a teleconference on the New York State sales tax change and affiliate marketing:

On April 9, 2008, New York State passed a law mandating that any retailer that (1) meets a certain sales volume from sales to New York customers and (2) has an affiliate program with New York based publishers that refer customers to the retailer and are paid on a commission basis must charge and collect New York sales tax on all sales shipped to New York.

We have been actively working with, and providing support to, the Direct Marketing Association (DMA) to clarify this law. The Direct Marketing Association is the leading global trade association for businesses that use direct marketing tools and techniques. LinkShare is proud to be their partner. As this issue continues to develop, we are committed to making available the insights of authoritative partners like the DMA to help inform and guide you.

To this end, we are pleased to invite you to be LinkShare’s guest for the DMA’s conference call on this issue, featuring DMA Tax Counsel George Isaacson this Thursday, May 22, 11AM to 12Noon Eastern. He will provide an overview of the bill and the DMA’s interpretation of it. There will also be an opportunity for Q&A.

To join the call (Thursday, May 22, 11AM to 12Noon Eastern), email government@the-dma.org to receive personalized dial in information. Please let them know you are a member of the LinkShare Network.

Of course, while the DMA provides an authoritative source for information, since every business has a unique situation, we urge all our partners to seek out individual independent tax and legal advice. The New York Department of Taxation and Revenue‘s Technical Service Bulletin (TSB) and DMA’s analysis of it are available on our site at http://www.linkshare.com/advertisers/ny_state_tax/

For details, please contact:

Mark Kirschner
LinkShare
646-943-8359
mkirschner@linkshare.com

Dan Dent
Blanc & Otus Public Relations for LinkShare
617.451.7351
ddent@blancandotus.com

I’ll be on the call (from a hammock on Hilton Head Island, SC while my monkey butler brings me drinks…) and will share my thoughts here tomorrow afternoon.

CJ And NY State Affiliate Tax

Commission Junction is currently sending out this very legal sounding email to publishers encouraging them to perform due dilligence with a link to a PDF from NY state’s tax office…

As you may already know, the State of New York recently enacted new legislation that addresses tax registration, collection, and other time-sensitive obligations. As with all laws, this law may or may not apply to you and your business. We are actively monitoring the law and will use reasonable efforts to protect ourselves and our publishers as we deem appropriate.

The application of the law is dependent on particular business and factual circumstances, and Commission Junction is not in a position to provide legal and tax advice regarding this law. However, we encourage you to perform the appropriate due diligence as it relates to your business.

For your convenience, we have provided a link to a memo from the New York State Department of Taxation and Finance, Office of Tax Policy Analysis, Taxpayer Guidance Division that addresses the new legislation:

http://www.tax.state.ny.us/pdf/memos/sales/m08_3s.pdf

While certainly not as personal and emphatic as ShareASale’s response on their blog or on the ABW forum, it is a little heart warming to see CJ addressing the issue.

I was hoping for more of a “these are the steps we will take to educate merchants and protect our publishers” type email, but it looks like this is all we’re going to get from CJ at this point.

What Happened to Affiliate Bloggers?

Last Spring, it seemed as if the world of affiliate marketing would be saturated with bloggers. BUMPzee was riding high and everyone was trading links, trackbacks, comments and bumps.

It was the short lived golden age of affiliate blogging.

Don’t get me wrong, there are still some great places to read about affiliate marketing such as Shawn Collin’s AffiliateTip Blog, Scott Jangro’s blog, Linda Buquet’s 5 Star Blog, Mark’s 45n5 blog, Zac Johnson’s blog, ReveNews as well as many others that I’m surely leaving out. There are some great new blogs such as Trisha Lyn’s blog, but things don’t feel the same.

However, last year it wasn’t uncommon to get 10-15 “bumps” on a thought provoking post from BUMPzee that made you feel as if something unique was happening in the affiliate blogging space.

And it wasn’t uncommon to see many new and interesting blogs popping up addressing real affiliate marketing issues. Maybe it was BUMPzee’s influence? Maybe it was the market boom last year?

It just doesn’t feel the same.

What happened?