Instagram Stories Maker (for Churches, Nonprofits etc)

Just this past week I was having coffee with a friend who volunteers to manage all the social media and website duties for his church (bless them). They’re savvy and very good about getting their church on Facebook Live each Sunday and creating shareable content throughout the week.

I brought up Instagram Stories during our conversation and remarked at how “hot” Stories are from a marketing point of view compared to the FB Newsfeed or Instagram’s photo feed and how more churches need to be hopping on the bandwagon to increase engagement (if that’s your sort of thing).

I just happened to stumble across this iOS app today to make creating Stories easier… will have to give it a shot this week!

Templates You can choose from 40 templates of many different styles. All are 100% editable. · Text Styles There are 50 different texts styles you can add to your stories. All styles are beautifully animated. You can customize fonts, colors, sizes, positions and alignments. · No Account Required…

Source: ‎Mojo – Create Video Stories

Instagram Stories for Churches and Nonprofits

More and more of my clients on the nonprofit and church side are asking about Instagram Stories and experimenting with them in some form to help with outreach. Like anything on the web or mobile, it’s always fun to dive in and try things out. But there’s no need to reinvent the wheel if you’re looking to make the most of your time (especially given that most nonprofit marketing is done on a volunteer basis!).

Here’s a handy guide that makes some of the same points that I do with clients… shoot vertically, don’t take yourself too seriously, don’t be afraid of stickers, be afraid of hashtags, and (most importantly!) PLAN PLAN PLAN with a calendar that you’ll stick to…

Consider treating your Story like a TV network with scheduled programming for the week, or even recurring “episodes” that happen on certain days. Thinking in advance about what kind of content you’ll be sharing and how your Story will flow will help you craft a more addictive and consistent experience for your viewers.

Source: Instagram Stories: Everything Businesses Need to Know

Instagram is Dead

For starters, this is the end of Instagram as we know it. Systrom and Krieger were deeply involved in day-to-day product decisions, and retained an unusual degree of autonomy over the company. For years, they were careful to the point of being obstinate. Even as they began to expand Instagram’s suite of offerings, they remained deeply cautious. (Features for creating groups of “favorites” and a standalone messaging app have been in testing for 15 months and 10 months, respectively.)

— Read on www.theverge.com/platform/amp/2018/9/25/17903556/instagram-founders-quit-kevin-systrom-mike-krieger-facebook

Do Facebook Ads Really Work?

Within the advertising industry, the debate about whether advertising works on Facebook is not new. A survey last year showed over 60 percent of small business owners felt advertising on Facebook was ineffective. The lawsuit takes it a step further, saying Facebook is misleading advertisers.

Source: Does Facebook Really Work? People Question Effectiveness Of Ads : NPR

Like anything else, you do need some expertise to make Facebook or Instagram or Snap or Google or Pinterest ads work. We are finishing a period where these advertising companies have held that “ANYONE CAN DO IT! IT’S SO EASY! JUST SIGN UP AND TELL US WHO YOU WANT TO TARGET!” with regards to their ads and effectiveness.

But that’s simply not true. I could probably re-roof our home. But I’m not going to spend the time, effort, and money trying to do that job myself. I’m going to hire someone who knows what they are doing.

Same with social media advertising and marketing. That’s how I pay our mortgage (and for our new roof) every month!

The reason Twitter will ultimately fail

I still firmly believe we’ll see a reckoning of sorts for social media giants such as Facebook and Twitter (and even Instagram and its lovely filters) where the network effect takes a backseat to quality interactions and we move away from hegemonic one-size-fits-all walled gardens towards decentralized and specified communities based on our preferences. Reddit is already pointing the way on this (partly):

The internet of old — composed largely of thousands of scattered communities populated by people who shared interests, identities, causes or hatreds — has been mostly paved over by the social-media giants. In this new landscape, basic intelligible concepts of community become alien: The member becomes the user; the peer becomes the follower; and the ban becomes not exile, but death. It is not surprising that the angriest spirits of the old web occasionally manifest in the new one. But what’s striking is how effectively they can haunt it, and how ill-equipped it is to deal with them.

Source: Twitter’s Misguided Quest to Become a Forum for Everything – The New York Times

Churches and nonprofits shouldn’t focus on attribution as a social media goal

For years, marketers have tried to attribute social directly to sales, but industry standards and consumer data reveal that their true focus should be expanding awareness and consideration.Think long-term, not quick fix. Think relationships, not attribution.

Source: The 2018 Sprout Social Index | Sprout Social

The biggest mistake I see churches and nonprofits make when engaging in an intentional “social media campaign” is counting the likes and hearts on Facebook, Twitter, or Twitter rather than measuring the engagement factor of relationships.

Only 14% of marketers polled say that they can attribute any revenue from social media. The same is true when a church or nonprofit creates a social campaign… focus on long-term relational signals, not short-term likes and favs.

Improving Twitter in 2018?

Dave Winer:

1. Eliminate the character limit, allow for linking, simple styles, titles and enclosures (for podcasting). The move to 280 chars was so successful, that should be a clue. Remove the barriers to expression and let the whole web in via linking. Handle length the way Facebook does with a see more link. It’s good prior art.

— Read on scripting.com/2018/07/22/155344.html

I remember having a conversation with Tris Hussey over breakfast at some conference or other in early 2007 where we discussed Twitter and its future possibilities. I was convinced at the time that Twitter would go on to see the light and open itself up as a protocol for the internet to facilitate public micro-messaging, similar to what IMAP and POP were for email. I was wrong, of course. Twitter actually reversed course from its early openness with developers and a flexible API and shifted towards the advertising platform model around 2009 as it sought out a way to monetize the service.

I’m still an avid user of Twitter, much more so than Facebook, ten years later. I remember the early talks and discussions about the need for more editing features and the ability to post longer entries and I always thought that was antithetical to what Twitter was. I still think that’s the case (think Old Man Yelling At the Clouds). What makes Twitter such an interesting and valuable platform for news and social interaction to me in 2018 is the brevity of content. Going from 140 characters to 280 characters is less of a paradigm shift and more of a realization that the perception of too much information density has changed in the post-SMS messaging world. Whereas a long text message was seen as rude and inconsiderate in 2007, a long iMessage is considered the norm in 2018.

So, I have to disagree with Dave here on his point that Twitter should eliminate the character limit and promote features such as styles, titles, and even enclosures. What makes Twitter so unique in a world of Facebook, Instagram, Snapchat, YouTube, FaceTime, Signal, WeChat etc is the constraint of expression. People use Signal for privacy. We use Snapchat for its ephemeral and whimsical nature. Instagram is how we share visuals. Twitter is how we share quick thoughts.

We have blogs for the other features that Dave mentions here. Open the API’s and get the app developers back on board if we want to Make Twitter Great Again.

The 2018 Instagram Hashtag Guide

Common sense advice here, but I see mistakes like using the same hashtags over and over and over (or using hashtags that have nothing to do with a post) way too often (particularly from nonprofits)…

As for the practice of using the same long list of hashtags on every post… Don’t do it. Instagram’s community guidelines clearly state that “posting repetitive comments or content” is not okay.

When you create a post, only use hashtags that make sense. If you tag a post with #wanderlust, for example, your content must be something globetrotters will want to comment on, like, and share.

— Read on blog.hootsuite.com/instagram-hashtags/

Facebook ads prices are too high and companies are shifting to Instagram

The impression-based market on Facebook ads haven’t resulted in a solid and stable pricing model for most direct-to-consumer companies (or nonprofits, churches, community groups etc). The targeting capabilities are exciting, but the pricing costs for ads have to match up with the returns.

So now we’re all flocking to Instagram Stories…

Digiday spoke with 10 direct-to-consumer companies, and all of them report their marketing mix has de-emphasized Facebook for other digital alternatives — including Facebook-owned Instagram — but seven of them also say they are expanding into traditional vehicles. The reason: Prices are getting high for audience segments and the feed has become a very cluttered space.

— Read on digiday.com/marketing/pivot-traditional-direct-consumer-brands-sour-facebook-ads/

Teens Have Officially Moved Beyond Facebook

Wow, these stats are really quite something. Facebook dominates the social media landscape for older Americans, but teens have moved on to YouTube, Instagram, and Snapchat over the last 3-4 years.

Astonishing changes in usage percentages and something Facebook, and marketers, should really be concerned about (yes, Instagram is owned by Facebook but the Newsfeed is still the bulk of $$ for Facebook).

It’s hard to earn back users once young people start leaving, as Friendster and MySpace found out.

The social media landscape in which teens reside looks markedly different than it did as recently as three years ago. In the Center’s 2014-2015 survey of teen social media use, 71% of teens reported being Facebook users. No other platform was used by a clear majority of teens at the time: Around half (52%) of teens said they used Instagram, while 41% reported using Snapchat.

In 2018, three online platforms other than Facebook – YouTube, Instagram and Snapchat – are used by sizable majorities of this age group. Meanwhile, 51% of teens now say they use Facebook. The shares of teens who use Twitter and Tumblr are largely comparable to the shares who did so in the 2014-2015 survey.

Source: Teens, Social Media & Technology 2018 | Pew Research Center

How Instagram’s algorithm works

My clients often don’t realize that Facebook, Instagram or Twitter place content directly in front of users eyeballs based on when things are posted.

We live in the “attention” era and you have to not only produce worthwhile content to get noticed but also maintain interest and relationship.

Three main factors determine what you see in your Instagram feed:

Interest: How much Instagram predicts you’ll care about a post, with higher ranking for what matters to you, determined by past behavior on similar content and potentially machine vision analyzing the actual content of the post.

Recency: How recently the post was shared, with prioritization for timely posts over weeks-old ones.

Relationship: How close you are to the person who shared it, with higher ranking for people you’ve interacted with a lot in the past on Instagram, such as by commenting on their posts or being tagged together in photos.

Source: How Instagram’s algorithm works | TechCrunch

Focus on Engagement and Newsletters Rather than Likes and Shares

In fact, research shows that there isn’t a high correlation between reading time and social sharing.

As you can see from the graph, the high read time doesn’t translate to shares. Just because someone clicked a share button, it doesn’t mean that they were engaged with the content.

Source: How to Effectively Manage Engagement for Stronger Influence

2018 Social Media Marketing Industry Report by Social Media Examiner

“Nearly all marketers (83%+) who’ve been employing social media marketing for 1 year or longer report it generates exposure for their businesses.”

I’m skeptical of these sorts of reports generally, but SME does a good job of presenting digestible data. There are certainly some good takeaways here for businesses of all sizes, nonprofits, and churches looking to do more with their social media profiles.

The PDF download is free.

In our tenth-annual social media study, more than 5,700 marketers reveal where they’ll focus their social media efforts.

Source: 2018 Social Media Marketing Industry Report : Social Media Examiner

Will you be able to buy items on Instagram soon?

Looks that way.

This is potentially huge for small businesses that use Instagram for promotions of their products (I know I follow several boutique accounts promoting everything from pens to knives to stationary)…

Instagram just stealthily added a native payments feature to its app for some users. It lets you register a debit or credit card as part of a profile, set up a security pin, then start buying things without ever leaving Instagram. Not having to leave for a separate website and enter payment information any time you want to purchase something could make Instagram a much bigger player in commerce.

Instagram quietly launches payments for commerce | TechCrunch
— Read on techcrunch.com/2018/05/03/instagram-payments/

RSS in 2018

There’s so much wrong with this post, but I’ll point out my biggest gripe here… RSS (like podcasting) doesn’t need the metrics of behavior tracking for it to be a success. It’s distributed. It’s not commercialized. It’s not tracked with clicks based on eCPM’s or eCPC’s or brand quality engagement views.

And that’s ok.

It serves a heck of an important purpose.

Let’s all start using RSS readers again, btw. The internet will be a much better space.

RSS’ true failings though are on the publisher side, with the most obvious issue being analytics. RSS doesn’t allow publishers to track user behavior. It’s nearly impossible to get a sense of how many RSS subscribers there are, due to the way that RSS readers cache feeds. No one knows how much time someone reads an article, or whether they opened an article at all. In this way, RSS shares a similar product design problem with podcasting, in that user behavior is essentially a black box.

Source: RSS is undead | TechCrunch

Don’t fall for lots of likes and retweets

Also good advice for churches and nonprofits doing social media marketing on a shoestring budget:

Bots manipulate credibility by influencing social signals like the number of aggregated likes or shares a post or user receives. People see a large number of retweets on a post and read it as a genuine signal of authentic traction in the marketplace of ideas. Do not fall for this. Trends are basically over—they’re too easy to manipulate. This goes for any information online that feeds off of public signals, including things like search autocomplete or content recommendation lists. Journalists can no longer rely on information sources reflecting some form of online “popularity.”

Source: The bots beat: How not to get punked by automation – Columbia Journalism Review

Surveillance Capitalism

Surveillance capitalism is deeply embedded in our increasingly computerized society, and if the extent of it came to light there would be broad demands for limits and regulation. But because this industry can largely operate in secret, only occasionally exposed after a data breach or investigative report, we remain mostly ignorant of its reach.

Bruce Schneier – Facebook and Cambridge Analytica

If you automate tweets for marketing purposes, you might want to read this

Back in January, Twitter announced upcoming changes to its service that would discourage use of automation tools for “amplification” of tweets. Now we’re beginning to see the effects of this change.

One of the great things about using Twitter for marketing is the relative ease of “amping” up tweets and causing increased “velocity” which signals to the Twitter algorithms that more followers should see the tweet. If you’re using the default Twitter app on the web or on your device or tablet, you’re not seeing all the tweets of all the people you follow in real time. Instead, Twitter (much like Facebook or Instagram) uses machine learning algorithms to try and determine what you might want to see. That’s still a big revelation to many, but it definitely impacts how we use Twitter for marketing and messaging purposes. Much like Facebook or Instagram, the more people that like or interact with your tweet, the better.

Agencies and social media managers have long used tools like Buffer or HubSpot or HootSuite to manage multiple accounts and cross-pollinate those tweets with likes and retweets to increase velocity.

The beauty of that approach is that it’s fairly cheap to achieve what looks like a successful series of tweets if you’re using stats or variables like “views” or “favorites” as your main metric. The trick is, you shouldn’t. In the marketing world, it’s common to brag to your clients about the number of page views or “engagements” but in reality, those metrics never measure up to much more than ego inflation. What Twitter is doing here is a healthy thing for its platform as it encourages more meaningful interactions and activity on tweets, even in a marketing context.

Unfortunately, I know of so many nonprofits and churches and small businesses that rely on “a kid down the street” or an intern or a “young person who knows computers” to manage their social media accounts. There are numerous scary and telling cautionary tells on the web of companies or churches or nonprofits causing themselves major headaches by relying on inexperienced users of social media to manage accounts because of their age or hipness or perceived credibility. Social media (Twitter, Facebook, Instagram, Snapchat etc) have really become your front door on the web. It’s often how you can best get people back to your site. So treat it with care and make sure the manager knows the best practices. Tools like Buffer or HootSuite allow for groups or companies on shoestring budgets to really make a powerful use of Twitter as a marketing platform. But moves like this show us that the market is changing and users are wising up.

Here are the highlights from Twitter’s changes that have begun rolling out:

Do not (and do not allow your users to) simultaneously post identical or substantially similar content to multiple accounts. For example, your service should not permit a user to select several accounts they control from which to publish a given Tweet.

Do not (and do not allow your users to) simultaneously perform actions such as Likes, Retweets, or follows from multiple accounts.

The use of any form of automation (including scheduling) to post identical or substantially similar content, or to perform actions such as Likes or Retweets, across many accounts that have authorized your app (whether or not you created or directly control those accounts) is not permitted.

Users of TweetDeck will no longer be able to select multiple accounts through which to perform an action such as Tweeting, Retweeting, liking, or following.

Source: Automation and the use of multiple accounts

As always, get in touch if you need help.

What Facebook knows about you and me and what I can do about it


Cambridge Analytica harvested personal information from a huge swath of the electorate to develop techniques that were later used in the Trump campaign.

Source: How Trump Consultants Exploited the Facebook Data of Millions – The New York Times


I often have consultations with clients involving data sources. Marketing has always been closely tied to the acquisition and analysis of data related to potential target audiences or desired demographics. A large part of what I do every day is staring at spreadsheets and trying to derive direction or wisdom out of data that Facebook or Twitter or Instagram or Snap or Google has gathered from their (often overlapping) groups of products users for our clients’ campaigns.

I loathe using the term “campaign” to refer to anything marketing related… it’s not a battle and we’re not at war. Even worse is the dehumanization that often occurs in marketing conversations we all have about the data generated by real people on the web. Both are related in that our gathering and use of this data combined with our resulting conclusions and “targeting” (again with the militaristic violent language) makes actual people into abstract data points.

It’s little talked about in our industry, but data ethics are something we really need to take more seriously in all aspects of our marketing efforts, whether you’re working with a Fortune 500 company or a small country church.

I know that I personally feel a twitch of regret mixed with reservation when I click on a radio buttons to specify that I’d like to target women above the age of 40 who have relationship issues but live in this affluent ZIP code and enjoy looking at pictures of wine and spirits on Instagram. It’s terrifying. But, it’s relatively cheap and incredibly effective. Our church and nonprofit clients on shoestring budgets can’t get enough of the reach and response from this kind of data marketing (“like shooting fish in a barrel” is a common saying for a reason).

I did a good deal of work on ethics in Divinity School. I’m taking a course in the coming weeks on Data Science Ethics. Now, I need to do a better job of thinking through these types of marketing efforts and explaining the ethical implications of using this data given that most people have NO IDEA how much is known about them (yes, because of Facebook and social media but also because of the relative ease of connecting someone’s phone number or address or email with their browsing history, activity on location tracking services, voter records etc). I need to do a better job of helping clients think through the humanization and dehumanization involved with marketing and advertising and their own goals (especially for churches and nonprofits). I need to do a better job of providing real alternatives to the types of data usage that resulted in situations like our current political climate. I need to provide shoestring budget options for marketing that emphasizes humanity and relatedness rather than victory.

Otherwise, I’m just hanging out in Omelas.

Is there space for “ethical marketing” in a crowded environment of agencies driving the cost of “targeting” and “campaigning” and “development” to the lowest common denominator in terms of price and friction? I’m not sure. But I’m just crazy enough to start giving it a try.

Your logo and Instagram content

Good advice to consider here, particularly for nonprofits and churches on slimmer marketing budgets looking to make the most impact possible on social media…

What about content that doesn’t show a clear logo? What about companies with unbranded or non-logoed products? We’ve seen that a huge percentage of the content shared and posted on Pinterest is logo-free. It’s important to go beyond the logo to get the whole story of an image—how brand content is shared over time, who has shared that content and who has influence in getting it shared

via Brands Must Look Beyond the Logo to See the Big Picture – Adweek

Facebook Nones, Snapchat, and Instagram

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We’ve been hearing about the decline of Facebook’s popularity among younger users for years now. It looks like Instagram (owned by Facebook) and Snapchat are finally providing an avenue for “Facebook Nones”:

Facebook is losing appeal among teens and young adults which is contributing to generally slowing growth for the platform, according to the latest projections from research firm eMarketer.

At the same time alternative social apps Snapchat and (Facebook-owned) Instagram are seeing rising and double-digit growth in the same youth demographic — suggesting younger users are favoring newer and more visual communications platforms.

Teens favoring Snapchat and Instagram over Facebook, says eMarketer – TechCrunch

Last Night on Earth

I’m an only child. I realized rather early in life that being an only child and one of the few kids in our rather small family would have an impact on a number of aspects of my life from playing sports to how I held my shoulders at school.

I was consciously aware of myself rather early in life. I’m not sure if others go through this period of inner awareness and I wonder how that development affects us as we grow into adulthood. I have a vivid memory (for what that’s worth) of spending what felt like days and days on a working hierarchy of my mind. I laid out what I thought were all the potential body systems and thought processes I could have. Everything from “standing up” to “writing in cursive” to “reading a book.” The purpose was (I think) to be able to understand the how as well as the why of me. I wish I still had that notebook from when I was 9 or 10. As a senior in high school I used the topic of “Ego” for my year long thesis project. I explored the Id and Superego with Freud and Jung and Catherine of Siena and Hesse and Lennon and Margery Kempe. I was reading Doyle’s Sherlock stories at the time and the concept of a brain attic immediately appealed to me as I explored these new thought technologies. That was especially true as a shy and socially awkward only child growing up in a culture where I didn’t feel like I “fit in” (what teenager ever does?). I didn’t realize it at the time, but that project and those explorations have profound effects today on my views of spirituality, politics, sex, relationships, and identity.

I left that exploration behind and put the project in a neat jar in the corner of my brain attic. Sometimes, I’m tempted to go open the pithos but I worry that it will only unleash more turmoil and I’ll close the lid before elpis has a chance to escape. Other times, I meander past it and know that I should just break it and send to the trash fire where other items taking up space go.

I look at my 9 year old now, and marvel at how much she is rapidly changing but also wish I could tell her even more blatantly that it’s ok to explore the inner self. It’s an amazing journey. I hope she doesn’t put her pithos in the corner to collect neuron dust but keeps up the struggle and joy of inner discovery.

Last night, the person I freely call “my brother” messaged me a video at 2 AM from a bar where one of our favorite songs was being covered. I didn’t see the message until this morning, but the thought and intentionality that led to him sending me that at that moment in time and space made me smile. He could have shared that via Facebook or Instagram and tagged me or included me in an @ message in a sort of public shout-out meant to display our affinity for that song or each other. But the private nature of the message was intimate and special and meaningful.

Another one of my great friends that I also call a brother is fond of letter writing still. It’s hipster and chic and trendy to reflect back on lost practices like letter writing, but that doesn’t negate the impact. He’s had major life changes recently. I’ve been meaning to write him a letter with some of the thoughts and items from my brain attic that might give him some additional insights. We’ve exchanged messages and phone calls, but I’ve not taken the time to follow through with intimate sharing via the medium that I know would impact us both the most. Is that because I’m afraid of that pithos in the corner?

This week’s Roderick on the Line podcast covers this notion of sharing and online personas and what we communicate to the public about our own brain-processed visions of the world when we use Instagram or Facebook or Twitter. It’s worth your time to listen.

Connecting with other humans via social media on a broadcast level is comforting to this only child. I don’t have to really let you know who I am or what I’m necessarily seeing or thinking because I can control the message and the filter. I can bend my reality and share it with all of you in a way that helps negate intimacy. You get to see what I self-diagnose as my interesting self, but you aren’t privy to the artifacts and boxes and souvenirs in my brain attic. And that pithos.

Authenticity, Social Media, and Presidential Candidates’ Digital Strategy

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I think we have two different definitions of “authenticity,” especially as it relates to marketing…

Marketing Strategy – Ranking GOP Presidential Candidates According to Digital Strategy : MarketingProfs Article: “Donald Trump takeaways: Use social media to be controversial and troll the media—it’s the most cost-effective way to get mainstream media mentions. Obviously, you want to protect your brand with integrity—a line that Trump has crossed a few times—but don’t be afraid to side with unpopular beliefs or call out someone. People are starving for more authenticity.”

From marketing or digital strategy standpoints, there are certainly anecdotal insights businesses and groups can glean from the current crop of GOP candidates for the 2016 election.

This conclusion about Trump’s campaign raises a much needed question about the nature of social media marketing as it relates to authenticity, however. It’s a question I frequently get from clients, especially in the beginning stages of a campaign.

My take is that “authenticity” as a social media tactic involves more than just one way trolling towards something like the media. It means more than being controversial, glib, or quick-to-the-point (especially as a business). Instead, the authenticity that the author says people are starving for has more to do with communicating an experience that is possible.

That is most frequently accomplished by incorporating visual imagery with precise text. So, if you’re looking for authenticity to drive part of your marketing campaign, look to Instagram.

A few examples of product-oriented companies that do a good job of using authenticity on Instagram as part of their marketing are ThisIsGround and Bexar Goods. You can see the types of “lifestyle products” I enjoy viewing and interacting with on Instagram… but I’ve made quite a few purchases from both companies as a result of their marketing there. Or take Newspring Church here in South Carolina… they do a great job with their design, sites, social media campaigns, and Instagram by telling their story and giving glimpses of what it’s like to participate there.

If you’ve been in the public eye for thirty years, have billions in the bank, and once appeared on a network reality show… troll the media in search of authenticity.

If you’re looking to build a successful business or expand your organization or group, then think long and hard about the concept and how you might be able to use social media to showcase glimpses of the experiences that you offer.